internal override UserToUserResponse ProcessWithEngagement(Engagement engagement, UserToUserRequest req)
{
RDPRequestRq request = (RDPRequestRq)req;
RDPRequestRs response = new RDPRequestRs();
try
{
((Function)engagement.GetFunction("RemoteDesktop")).ProcessIncomingRemoteDesktopRequest(request.shortCode);
} catch (Exception e)
{
Logger.Error("Failed to process incoming RDP request : " + e.Message, e);
response.error = "INTERNAL_SERVER_ERROR";
response.errorMessage = "Failed to process incoming RDP request";
}
return(response);
}
// Called When this user send a rdp request to the second party
private void RequestRdpSession(ElevateToken token)
{
// now we compile the request to second party to control his desktop
RDPRequestRq request = new RDPRequestRq()
{
shortCode = _engagement.SecondParty.ActiveShortCode,
username = _engagement.SecondParty.Party.Username,
interactionId = _engagement.Interactions.CurrentOrNewInteraction.Id,
securityKey = token?.SecurityKey,
tokenId = token?.TokenId,
};
try
{
// Actually send the message asynchronously
//_appContext.ConnectionManager.Connection.RequestAsync<RDPRequestRq, RDPRequestRs>(request, (req, res, ex) => ProcessRequestRDPSessionResponse(req, res, ex, chatElement));
try
{
// if its unattended, indicate this
if (token != null)
{
Chat.LogSystemMessage("You have unattended access to their desktop, you will be granted access automatically after 10 seconds.");
}
else
{
// Print in chat that we sent the second party a rdp request
Chat.LogSystemMessage("You sent " + _engagement.SecondParty.Party.Firstname + " a request to control their desktop.");
}
var response = _appContext.ConnectionManager.Connection.Request <RDPRequestRq, RDPRequestRs>(request);
// The message was delivered
IsActive = true;
// Raise an activity that we managed to send a rdp request to second party successfully.
OnNewActivity(new RemoteDesktopActivity(_engagement, RemoteDesktopActivity.REMOTE_DESKTOP_REQUEST)
{
From = "_SELF", To = _engagement.SecondParty.Party.Username
});
}
catch (MessageException <RDPRequestRs> e)
{
if ("WILL_NOT_PROCESS_ELEVATE".Equals(e.ErrorCode) && (token == null))
{
// need elevation
ElevatedRequestRdpSession();
}
else if ("WILL_NOT_PROCESS_AUTH".Equals(e.ErrorCode))
{
Chat.LogErrorMessage("Sorry, you entered your password incorrectly. Please try again.");
}
else if ("KEY_NOT_FOUND".Equals(e.ErrorCode))
{
// sometimes the user disappears and comes back with another shortcode, lets try that
if (_engagement.SecondParty.Presence.IsOnline &&
!_engagement.SecondParty.ActiveShortCode.Equals(_engagement.SecondParty.Presence.ShortCode))
{
Logger.Debug("ActiveShortCode is different from current presence shortcode, trying the new one");
_engagement.SecondParty.ActiveShortCode = _engagement.SecondParty.Presence.ShortCode;
RequestRdpSession(token);
}
else
{
throw;
}
}
else
{
throw;
}
}
}
catch (Exception ex)
{
Logger.Error("Error during request for RDP Session : " + ex.Message, ex);
Chat.LogErrorMessage("An error occured trying to send " + _engagement.SecondParty.Party.Firstname + " a request to control their desktop.");
}
}