public static QnaEntity QNAConnection(string question)
{
var lst = new QnaEntity();
try
{
ServicePointManager.ServerCertificateValidationCallback += (sender, certificate, chain, sslPolicyErrors) => true; //---> Remove later
var client = new RestClient(QNAMakerSettings.host);
var request = new RestRequest($"/knowledgebases/{QNAMakerSettings.kbid}/generateAnswer", Method.POST);
request.RequestFormat = DataFormat.Json;
request.AddHeader("Authorization", $"EndpointKey {QNAMakerSettings.authkey}");
request.AddBody(new
{
question = question,
top = 5
});
lst = client.Execute <QnaEntity>(request).Data;
}
catch (Exception ex)
{
//throw?
}
return(lst);
}
public static async Task Carousel(Activity msg, RecognizerResult recognizerResult, BotAccessors accessors, WaterfallStepContext step, CancellationToken cancellationToken = default(CancellationToken))
{
List <HeroCard> herocardlst = new List <HeroCard>();
var questions = new QnaEntity();
questions.answers = new List <Answer>();
TextInfo textInfo = new CultureInfo("en-US", false).TextInfo;
int TotalNextBestAnswers = Convert.ToInt32(Settings.TotalBestNextAnswers);
await accessors.UserState.SaveChangesAsync(step.Context, true, cancellationToken);
int counter = 0;
var intents = recognizerResult.Intents.OrderByDescending(i => i.Value.Score);
foreach (var item in intents)
{
var luisscore = item.Value.Score * 100;
step.Context.Activity.Text = item.Key;
if (/*(luisscore <= MedConfidenceThresholdValue1 && luisscore >= MedConfidenceThresholdValue2)*/ counter <= Counter)
{
var qnaResponse = await accessors.QnAServices[Settings.QnAName01].GetAnswersAsync(step.Context);
counter++;
if (qnaResponse != null && qnaResponse.Length > 0)
{
Answer answer = new Answer
{
answer = qnaResponse[0].Answer,
metadata = qnaResponse[0].Metadata.ToList(),
questions = qnaResponse[0].Questions.ToList() //added this so that I can map the question to the variable
};
questions.answers.Add(answer);
}
}
}
if (questions != null && questions.answers != null && questions.answers.Any() && questions.answers[0].answer != "No good match found in KB.")
{
foreach (var item in questions.answers.Where(i => i.metadata != null && i.metadata.Count > 0 && i.answer != "No good match found in KB."))
{
var title = (from b in item.metadata where b.Name == CarouselSettings.carouseltitle select b.Value).FirstOrDefault();
var question = item.questions?.FirstOrDefault();
CardButton cButton = new CardButton();
cButton.value = question;// question;
herocardlst.Add(new HeroCard
{
Title = textInfo.ToTitleCase(title),
Subtitle = FirstCharToUpper((from b in item.metadata
where b.Name == CarouselSettings.carouselsummary
select b.Value).FirstOrDefault()),
Buttons = new List <CardAction>()
{
new CardAction(ActionTypes.PostBack, QNABotSettings.seedetails, value: JsonConvert.SerializeObject(cButton))
}, //qnaResponse.questions[0] JsonConvert.SerializeObject(cButton) changed instead of title, takes
});
}
msg.SuggestedActions = new SuggestedActions
{
Actions = CardActionDialog.GetNoneoftheAbove()
};
msg.AttachmentLayout = AttachmentLayoutTypes.Carousel;
herocardlst.ForEach(i => msg.Attachments.Add(i.ToAttachment()));
await step.Context.SendActivityAsync(msg);
}
else
{
var defaultMessage = step.Context.Activity.CreateReply(QNABotSettings.sorrynextrelease);
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialog.GetContactInfoCard()
};
await step.Context.SendActivityAsync(defaultMessage);
}
}
protected override async Task RespondFromQnAMakerResultAsync(IDialogContext context, IMessageActivity message, QnAMakerResults result)
{
var telemetry = new TelemetryClient();
try
{
var qnaAnswer = result?.Answers?.First()?.Answer;//store qnamaker result text and store it in qnaAnswer variable
var qnaQuestions = result?.Answers?.First()?.Questions;
var questions = new QnaEntity();
var userinput = new QnaHelper();
var myquestion = result;
Activity reply = ((Activity)context.Activity).CreateReply();
if (qnaAnswer != null & qnaQuestions != null && qnaQuestions.Any())
{
if (message.Text.ToString().ToLower().Contains("help") || message.Text.ToString().ToLower().Contains("ayuda"))
{
await context.PostAsync(QNABotSettings.prompt1);
Task.Delay(2000);
await context.PostAsync(QNABotSettings.prompt2);
return;
}
if (qnaQuestions.Any())
{
questions = QnaHelper.QNAConnection(qnaQuestions?.FirstOrDefault());
context.UserData.SetValue("questions", questions);
}
else
{
context.UserData.RemoveValue("questions");
}
var score = result.Answers.OrderByDescending(i => i.Score).FirstOrDefault()?.Score;
if (score != null)
{
score = score * 100;
//Threshold 1 Path! 100% - 80%
if (score <= (Convert.ToInt32(QNABotSettings.threshold1[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold1[1]))
{
f.Flags1++;
if (qnaAnswer.Contains("||"))
{
var msg = context.MakeMessage();
var answers = qnaAnswer.Split("||".ToCharArray(), StringSplitOptions.RemoveEmptyEntries).ToList();
msg.Attachments.Add(await GetCardsAttachments(answers));
await context.PostAsync(msg);
if (qnaAnswer.Contains(ConfigurationManager.AppSettings["HRHeroTitle"]))
{
showHRHeroCardFlag = false;
}
else
{
showHRHeroCardFlag = true;
}
}
else
{
await context.PostAsync(qnaAnswer);
}
}
//Threshold 2 Path!79 % -40 %
else if (score <= (Convert.ToInt32(QNABotSettings.threshold2[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold2[1]))//79-40
{
f.Flags2++;
context.UserData.SetValue("firstCheck", "true");
showHRHeroCardFlag = true;
var msg = ((Activity)context.Activity).CreateReply(QNABotSettings.accurateanswer); //for carousel
var herocardlst = new List <HeroCard>();
if (questions != null && questions.answers != null && questions.answers.Any())
{
foreach (var item in questions.answers.Where(i => i.metadata != null))
{
//string TitleCase = System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase();
//System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase() //this is causing issues with Spanish language
herocardlst.Add(new HeroCard
{
Title = System.Globalization.CultureInfo.CurrentCulture.TextInfo.ToTitleCase((from b in item.metadata
where b.name == CarouselSettings.carouseltitle
select b.value).FirstOrDefault()),
Subtitle = (from b in item.metadata
where b.name == CarouselSettings.carouselsummary
select b.value).FirstOrDefault(),
Buttons = new List <CardAction>()
{
new CardAction(ActionTypes.PostBack, QNABotSettings.seedetails, value: item.questions?.FirstOrDefault())
},
});
}
}
msg.SuggestedActions = new SuggestedActions
{
Actions = CardActionDialogue.GetNoneoftheAbove()
};
msg.AttachmentLayout = AttachmentLayoutTypes.Carousel;
herocardlst.ForEach(i => msg.Attachments.Add(i.ToAttachment()));
msg.AttachmentLayout = AttachmentLayoutTypes.Carousel;
await context.PostAsync(msg);
context.Wait(Noneoftheabovedialog);
}
//Threshold 3 Path!39 % -0 %
else if (score < (Convert.ToInt32(QNABotSettings.threshold3[0]) + 0.99) && score >= Convert.ToInt32(QNABotSettings.threshold3[1])) //39-0
{
var defaultMessage = ((Activity)context.Activity).CreateReply(QNABotSettings.sorrynextrelease); //Created a new Activity object which will prompt the user with a question – “Did you find what you need?” when the dialog starts
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialogue.GetContactInfoCard()
};
await context.PostAsync(defaultMessage);
context.Wait(ChoiceMenuLogic);
}
}
}
else
{
var defaultMessage = ((Activity)context.Activity).CreateReply(QNABotSettings.sorrynextrelease);//Created a new Activity object which will prompt the user with a question – “Did you find what you need?” when the dialog starts
defaultMessage.SuggestedActions = new SuggestedActions {
Actions = CardActionDialogue.GetContactInfoCard()
};
context.UserData.SetValue("firstCheck", "false");
await context.PostAsync(defaultMessage);
context.Wait(ChoiceMenuLogic);
}
}
catch (Exception)
{
throw;
//telemetry.TrackEvent("QnA Dialog RespondFromQnAMakerResultAsync Exception", new Dictionary<string, string> { { "Exception", SimpleJson.SimpleJson.SerializeObject(ex) } });
}
}
