private static Entity SetCaseStatusAndSave(Entity incident, string state, string resolutionSubject, OrganizationServiceContext service)
{
var id = incident.Id;
if (string.Compare(state, "Active", StringComparison.InvariantCultureIgnoreCase) == 0)
{
service.SetState(0, -1, incident);
}
else if (string.Compare(state, "Resolved", StringComparison.InvariantCultureIgnoreCase) == 0)
{
var resolution = new Entity("incidentresolution");
resolution.SetAttributeValue("incidentid", incident.ToEntityReference());
resolution.SetAttributeValue("statuscode", new OptionSetValue(-1));
resolution.SetAttributeValue("subject", resolutionSubject);
service.CloseIncident(resolution, -1);
}
else // Canceled
{
service.SetState(2, -1, incident);
}
return(service.CreateQuery("incident").First(i => i.GetAttributeValue <Guid?>("incidentid") == id));
}