void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
try
{
IIncident i = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
this.EnableControl(i);
}
catch (Exception ex)
{
string logMessage = "Error in loading Repair Order. Cancel Async Thread. Error: " + ex.Message;
string logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
//Retrieve configuration verb via RNow SOAP and Parse it as JSON
public static bool getConfigVerb(IGlobalContext _gContext)
{
//Init the RightNow Service
rnSrv = new RightNowService(_gContext);
client = rnSrv._rnowClient;
string logMessage, logNote;
//Query configuration from Cloud Service
String query = "select Configuration.Value from Configuration where lookupname='CUSTOM_CFG_Accel_Ext_Integrations'";
String[] rowData = null;
try
{
rowData = rnSrv.queryData(query);
}
catch (Exception ex)
{
if (logWrap != null)
{
logMessage = "Integration Configuration verb is not set properly. ";
logNote = "Error in query config 'CUSTOM_CFG_Accel_Ext_Integrations' from Cloud Service. Error query: " + query + "; Error Message: " + ex.Message;
logWrap.ErrorLog();
}
MessageBox.Show("Integration Configuration verb is not set properly. Please contact your system administrator. ", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
return(false);
}
// Check whether configuration is set
if (rowData.Length == 0)
{
String message = "Integration Configuration verb does not exist. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not exist.";
logNote = "CUSTOM_CFG_Accel_Ext_Integrations is missing in Configuration Settings.";
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
// Get configuration value
string jsonString = rowData[0];
jsonString = jsonString.Replace("\"\"", "\"");
// get the AdminProfileID
// make sure it is located before "hosts" (if this is also missing, well, the config
// verb is in bad shape.
// can't use "{"AdminProfileID" because { can be followed by newline in config verb
if (jsonString.Contains("AdminProfileID") &&
jsonString.Contains("hosts") &&
jsonString.IndexOf("AdminProfileID") < jsonString.IndexOf("hosts"))
{
// get the AdminProfileID value
AdminProfileID = Convert.ToInt32(jsonString.Split(',')[0].Split(':')[1]);
}
else
{
String message = "Integration Configuration verb does not contain AdminProfileID as first member of JSON.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not contain AdminProfileID as first member of JSON";
logNote = "The string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
AdminProfileID = 0;
return(false);
}
loginUserIsAdmin = _gContext.ProfileId == ConfigurationSetting.AdminProfileID;
// Parse endpoint configuration
int i = jsonString.IndexOf("[");
int j = jsonString.LastIndexOf("]");
if (i < 0 || i > j)
{
String message = "Siebel Integration Configuration verb is not set properly. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Accelerator Integration Configuration verb [] array is not set properly.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
string jsonTrim = jsonString.Substring(i, j - i + 1);
/* Using Serializer to parse Configuration JSON String
* The parsing is based on the classes definition in the following region
*/
var serializer = new JavaScriptSerializer();
List <ConfigurationVerb> configVerbArray = null;
try
{
configVerbArray = serializer.Deserialize <List <ConfigurationVerb> >(jsonTrim);
}
catch (System.ArgumentException ex)
{
String message = "Accelerator Integration Configuration verb JSON is invalid. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Accelerator Integration Configuration verb JSON is invalid.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
return(false);
}
bool found = false;
// Get the server url of current site
string _interfaceUrl = _gContext.InterfaceURL;
string[] splittedInterfaceUrl = _interfaceUrl.Split('/');
string _configServerUrl = splittedInterfaceUrl[2];
// Get values in configuration settings
foreach (ConfigurationVerb configVerb in configVerbArray)
{
if (configVerb.rnt_host.Contains(_configServerUrl))
{
string extBaseUrl = configVerb.integration.ext_base_url;
//Get Siebel server type and initiate Siebel Provider
string serverType = configVerb.integration.server_type;
SiebelProvider = serverTypeToProvider(serverType);
username = configVerb.integration.username;
password = configVerb.integration.password;
siebelServiceUserId = configVerb.integration.siebel_service_user_id;
siebelDefaultSrOwnerId = configVerb.integration.siebel_default_sr_owner_id;
SiebelServiceTimeout = configVerb.integration.SiebelServiceTimeout;
log_level = configVerb.integration.log_level;
assignLogLevelEnum();
rnt_host = configVerb.rnt_host;
//Prepare the Service Request Type Mapping
if (configVerb.integration.request_type_mapping != null)
{
requestTypeMapping = setRequestTypeMapping(configVerb.integration.request_type_mapping);
}
incidentsByContactReportID = configVerb.integration.incidentsByContactReportID;
contactSearchReportID = configVerb.integration.contactSearchReportID;
uspsUsername = configVerb.postalValidation.username;
ext_address_validate_url = configVerb.postalValidation.ext_address_validate_url;
Dictionary <String, Service> extServices = configVerb.integration.ext_services;
foreach (KeyValuePair <String, Service> extService in extServices)
{
switch (extService.Key)
{
case "service_request_detail":
if (extService.Value.create != null)
{
CreateSR_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
if (extService.Value.update != null)
{
UpdateSR_WSDL = extBaseUrl + extService.Value.update.relative_path;
}
if (extService.Value.read != null)
{
LookupSR_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "service_request_list":
if (extService.Value.read != null)
{
LookupSRbyContactPartyID_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_order_detail":
if (extService.Value.create != null)
{
CreateRepair_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
if (extService.Value.update != null)
{
UpdateRepair_WSDL = extBaseUrl + extService.Value.update.relative_path;
}
if (extService.Value.read != null)
{
LookupRepair_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_order_list":
if (extService.Value.read != null)
{
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "service_request_note":
if (extService.Value.create != null)
{
CreateInteraction_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
break;
case "contact_list":
if (extService.Value.read != null)
{
LookupContactList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "item_list":
if (extService.Value.read != null)
{
ItemList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "entitlement_list":
if (extService.Value.read != null)
{
EntitlementList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_logistics_list":
if (extService.Value.read != null)
{
RepairLogisticsList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_list":
if (extService.Value.read != null)
{
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
}
}
found = true;
break;
}
}
// If current site is not set in configuration.
if (!found)
{
String message = "The current host, " + _configServerUrl + ", is not present in Integration Configuration verb.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Current Host is not present in Integration Configuration verb. ";
logNote = "Current site is not set in configuration CUSTOM_CFG_Accel_Ext_Integrations. The configuration verb is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
configVerbPerfect = true;
return(true);
}
/// <summary>
/// Retrieve configuration verb via RNow SOAP and Parse it as JSON
/// </summary>
/// <param name="_gContext">The add-in global context</param>
/// <returns></returns>
public static bool getConfigVerb(IGlobalContext _gContext)
{
string logMessage, logNote;
//Query configuration from Cloud Service
String query = "select Configuration.Value from Configuration where lookupname='CUSTOM_CFG_Accel_Ext_Integrations'";
String[] rowData = null;
try
{
rowData = rnSrv.queryData(query);
}
catch (Exception ex)
{
if (logWrap != null)
{
logMessage = "Integration Configuration verb is not set properly. ";
logNote = "Error in query config 'CUSTOM_CFG_Accel_Ext_Integrations' from Cloud Service. Error query: " + query + "; Error Message: " + ex.Message;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
MessageBox.Show("Integration Configuration verb is not set properly. Please contact your system administrator. ", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
return(false);
}
// Check whether configuration is set
if (rowData.Length == 0)
{
String message = "Integration Configuration verb does not exist. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not exist.";
logNote = "CUSTOM_CFG_Accel_Ext_Integrations is missing in Configuration Settings.";
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
// Get configuration value
string jsonString = rowData[0];
jsonString = jsonString.Replace("\"\"", "\"");
jsonString = jsonString.TrimStart('"');
jsonString = jsonString.TrimEnd('"');
JavaScriptSerializer ser = new JavaScriptSerializer();
ConfigVerb configVerb = null;
try
{
configVerb = ser.Deserialize <ConfigVerb>(jsonString);
}
catch (System.ArgumentException ex)
{
String message = "Accelerator Integration Configuration verb JSON is invalid. Please contact your system administrator.";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Accelerator Integration Configuration verb JSON is invalid.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
System.Diagnostics.Debug.WriteLine(ex.Message);
return(false);
}
if (configVerb.AdminProfileID == 0)
{
String message = "Integration Configuration verb does not contain AdminProfileID as first member of JSON.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not contain AdminProfileID as first member of JSON";
logNote = "The string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
loginUserIsAdmin = _gContext.ProfileId == configVerb.AdminProfileID;
bool found = false;
// Get the server url of current site
string _interfaceUrl = _gContext.InterfaceURL;
string[] splittedInterfaceUrl = _interfaceUrl.Split('/');
string _configServerUrl = splittedInterfaceUrl[2];
// Get values in configuration settings
foreach (Host host in configVerb.hosts)
{
if (host.rnt_host.Contains(_configServerUrl))
{
string extBaseUrl = host.integration.ext_base_url;
log_level = host.integration.log_level;
max_srm_rows_fetch = host.integration.max_srm_rows_fetch;
assignLogLevelEnum();
rnt_host = host.rnt_host;
convReplyPOSTEndpoint = host.integration.ext_base_url + host.integration.ext_services.conversation_reply.create.relative_path;
convReplyGETEndpoint = host.integration.ext_base_url + host.integration.ext_services.conversation_reply.list.relative_path;
convPUTEndpoint = host.integration.ext_base_url + host.integration.ext_services.conversation.update.relative_path;
convChannelConstraints = host.integration.channel_constraints;
found = true;
break;
}
}
// If current site is not set in configuration.
if (!found)
{
String message = "The current host, " + _configServerUrl + ", is not present in Integration Configuration verb.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Current Host is not present in Integration Configuration verb. ";
logNote = "Current site is not set in configuration CUSTOM_CFG_Accel_Ext_Integrations. The configuration verb is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
configVerbPerfect = true;
return(true);
}