private async Task MessageReceived(IDialogContext context, IAwaitable <IMessageActivity> result)
{
var message = await result;
if (await _userToAgent.IsWantToTalkWithHuman(message as Activity, default(CancellationToken)))
{
var agent = await _userToAgent.IntitiateConversationWithAgentAsync(message as Activity, default(CancellationToken));
if (agent == null)
{
await context.PostAsync(ConversationText.AllAgentAreBusy);
}
}
else if (!string.IsNullOrEmpty(message.Text))
{
var qnaSubscriptionKey = ConfigurationManager.AppSettings["QnASubscriptionKey"];
var qnaKBId = ConfigurationManager.AppSettings["QnAKnowledgebaseId"];
// QnA Subscription Key and KnowledgeBase Id null verification
if (!string.IsNullOrEmpty(qnaSubscriptionKey) && !string.IsNullOrEmpty(qnaKBId))
{
await context.Forward(new BasicQnAMakerDialog(), AfterAnswerAsync, message, CancellationToken.None);
}
else
{
await context.PostAsync(ConversationText.NeedQnAMakerSetting);
}
}
else
{
await context.PostAsync(message.Text);
}
context.Done(true);
}
public async Task AgentTransfer(IDialogContext context, IAwaitable <IMessageActivity> message, LuisResult luisResult)
{
var activity = await message;
var agent = await _userToAgent.IntitiateConversationWithAgentAsync(activity as Activity, default(CancellationToken));
if (agent == null)
{
await context.PostAsync("All our customer care representatives are busy at the moment. Please try after some time.");
}
context.Done <object>(null);
}
private async Task MessageReceived(IDialogContext context, IAwaitable <IMessageActivity> result)
{
var message = await result;
if (message.Text.StartsWith("a"))
{
var agent = await _userToAgent.IntitiateConversationWithAgentAsync(message as Activity, default(CancellationToken));
if (agent == null)
{
await context.PostAsync("All our customer care representatives are busy at the moment. Please try after some time.");
}
}
else
{
await context.PostAsync(message.Text);
}
context.Done(true);
}
private async Task <IMessageActivity> GetMessageFromText(IDialogContext context, Activity activity, string text)
{
IMessageActivity nextMessage = null;
if (text == "reset" ||
text == "start over" ||
text == "restart")
{
context.PrivateConversationData.Clear();
nextMessage = await GetCard(activity, "Welcome", context);
}
else if (text == "connect with agent")
{
Attachment cardAttachment = null;
var msg = "";
var agent = await _userToAgent.IntitiateConversationWithAgentAsync(activity, default(CancellationToken));
if (agent == null)
{
//await context.PostAsync("All our customer care representatives are busy at the moment. Please try after some time.");
msg = "All our customer care representatives are busy at the moment. Please try after some time.";
}
else
{
msg = "Hello, how can I help you?";
}
cardAttachment = await CardService.GetCardAttachment("NormalMessage", new object[] { msg, context });
nextMessage = GetCardReply(activity, cardAttachment);
}
else
{
//TODO: help
}
return(nextMessage);
}
