private static void SetTicketAgent(TicketDto actualTicket, TicketDto duplicateTicket)
{
var duplicateUser = _userColl.GetUserById(duplicateTicket.AuthorId);
if (duplicateUser.Role != UserRole.SupportUser && duplicateTicket.AuthorId == 0 || duplicateUser.Role != UserRole.SupportUser && duplicateTicket.AuthorId == 1)
{
actualTicket.AgentId = 1; //Set Agent of actualTicket as unassigned.
}
else if (duplicateUser.Role != UserRole.SupportUser)
{
actualTicket.AgentId = duplicateTicket.AuthorId;
}
}
public IActionResult Details(int id)
{
var ticket = _ticketColl.GetTicketById(id);
ViewData["TicketID"] = id;
ticket.Content = HtmlMarkupManager.DecodeHtml(ticket.Content);
TicketViewModel ticketViewModel = ViewModelConverter.ConvertTicketToViewModel(ticket);
ticketViewModel.Author = _userColl.GetUserById(ticketViewModel.AuthorId).FullName;
ticketViewModel.Agent = _userColl.GetUserById(ticketViewModel.AgentId).FullName;
var comments = _commentColl.GetCommentsByTicketId(ticketViewModel.Id);
ticketViewModel.Comments = new List <CommentViewModel>();
if (comments.Count != 0)
{
foreach (var comment in comments)
{
CommentViewModel cvm = new CommentViewModel()
{
Id = comment.Id,
TicketId = comment.TicketId,
Author = _userColl.GetUserById(comment.CreatorId).FullName,
Text = HtmlMarkupManager.DecodeHtml(comment.Text),
CreatedAt = comment.CreatedAt,
LastEdited = comment.LastEdited
};
ticketViewModel.Comments.Add(cvm);
}
}
else
{
TempData["NoComments"] = "No comments have been found for this ticket!";
}
return(View(ticketViewModel));
}
public IActionResult AgentDashboard()
{
List <ITicket> unassignedTickets = _ticketCollection.GetUnassignedTickets();
List <TicketViewModel> viewModels = new List <TicketViewModel>();
if (unassignedTickets.Count > 0)
{
foreach (var ticket in unassignedTickets)
{
var viewModel = ViewModelConverter.ConvertTicketToViewModel(ticket);
viewModel.Author = _userCollection.GetUserById(viewModel.AuthorId).FullName;
viewModels.Add(viewModel);
}
}
else
{
TempData["NoUnassignedTicketsFound"] = "There are no unassigned tickets.";
}
return(View(viewModels));
}
