public string RefreshAgent(int id)
{
string response = ResponseNone;
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
var Settings = new Settings.BotSettings();
Manager manager = new Manager(Settings[BotSettings.KeyRoutingDataStorageConnectionString]);
try
{
Dictionary <Party, Party> connectedParties = routingDataManager.GetConnectedParties();
Dictionary <Party, Party> waitingConnectedParties = manager.GetWaitingConnectedParties();
foreach (var connectedPartie in connectedParties)
{
clientsParties.Add(connectedPartie.Value);
}
foreach (var waitingConnectedPartie in waitingConnectedParties)
{
clientsParties.Add(waitingConnectedPartie.Value);
}
response = JsonConvert.SerializeObject(clientsParties);
}
catch (InvalidOperationException e)
{
Debug.WriteLine($"{e.Message}");
}
Debug.WriteLine("refresh");
return(response);
}
/// <summary>
/// Constructor.
/// </summary>
/// <param name="routingDataManager">The routing data manager instance.</param>
/// <param name="backchannelId">The ID for back channel messages. If null, the default value is used.</param>
/// <param name="partyKey">The key identifying the serialized party data. If null, the default value is used.</param>
public BackChannelMessageHandler(IRoutingDataManager routingDataManager, string backChannelId = null, string partyKey = null)
{
_routingDataManager = routingDataManager
?? throw new ArgumentNullException("Routing data manager instance must be given");
BackChannelId = string.IsNullOrEmpty(backChannelId) ? DefaultBackChannelId : backChannelId;
PartyKey = string.IsNullOrEmpty(partyKey) ? DefaultPartyKey : partyKey;
}
/// <summary>
/// Creates and sets up the instances required for message routing.
/// </summary>
public static void InitializeMessageRouting()
{
Settings = new BotSettings();
string connectionString = Settings[BotSettings.KeyRoutingDataStorageConnectionString];
IRoutingDataManager routingDataManager = null;
if (string.IsNullOrEmpty(connectionString))
{
System.Diagnostics.Debug.WriteLine($"WARNING!!! No connection string found - using {nameof(LocalRoutingDataManager)}");
routingDataManager = new LocalRoutingDataManager();
}
else
{
System.Diagnostics.Debug.WriteLine($"Found a connection string - using {nameof(AzureTableStorageRoutingDataManager)}");
routingDataManager = new AzureTableStorageRoutingDataManager(connectionString);
}
MessageRouterManager = new MessageRouterManager(routingDataManager);
MessageRouterResultHandler = new MessageRouterResultHandler(MessageRouterManager);
CommandMessageHandler = new CommandMessageHandler(MessageRouterManager, MessageRouterResultHandler);
BackChannelMessageHandler = new BackChannelMessageHandler(MessageRouterManager.RoutingDataManager);
}
public string GetAgentById(int id)
{
string response = ResponseNone;
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
if (routingDataManager.GetAggregationParties().Count == 0 &&
routingDataManager.GetPendingRequests().Count > 0)
{
try
{
Party conversationClientParty = messageRouterManager.RoutingDataManager.GetPendingRequests().First();
messageRouterManager.RoutingDataManager.RemovePendingRequest(conversationClientParty);
response = conversationClientParty.ToJsonString();
}
catch (InvalidOperationException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to handle a pending request: {e.Message}");
}
}
return(response);
}
/// <summary>
/// Checks the given activity for a possible command.
///
/// All messages that start with a specific command keyword or contain a mention of the bot
/// ("@<bot name>") are checked for possible commands.
/// </summary>
/// <param name="activity">An Activity instance containing a possible command.</param>
/// <returns>True, if a command was detected and handled. False otherwise.</returns>
public async virtual Task <bool> HandleCommandAsync(Activity activity)
{
bool wasHandled = false;
Activity replyActivity = null;
Command command = ExtractCommand(activity);
if (command != null)
{
Party senderParty = MessagingUtils.CreateSenderParty(activity);
switch (command.BaseCommand.ToLower())
{
case string baseCommand when(baseCommand.Equals(Commands.CommandListOptions)):
// Present all command options in a card
replyActivity = CommandCardFactory.AddCardToActivity(
activity.CreateReply(), CommandCardFactory.CreateCommandOptionsCard(activity.Recipient?.Name));
wasHandled = true;
break;
case string baseCommand when(baseCommand.Equals(Commands.CommandAddAggregationChannel)):
// Establish the sender's channel/conversation as an aggreated one if not already exists
Party aggregationPartyToAdd =
new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation);
if (_messageRouterManager.RoutingDataManager.AddAggregationParty(aggregationPartyToAdd))
{
replyActivity = activity.CreateReply(ConversationText.AggregationChannelSet);
}
else
{
replyActivity = activity.CreateReply(ConversationText.AggregationChannelAlreadySet);
}
wasHandled = true;
break;
case string baseCommand when(baseCommand.Equals(Commands.CommandRemoveAggregationChannel)):
// Remove the sender's channel/conversation from the list of aggregation channels
if (_messageRouterManager.RoutingDataManager.IsAssociatedWithAggregation(senderParty))
{
Party aggregationPartyToRemove =
new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation);
if (_messageRouterManager.RoutingDataManager.RemoveAggregationParty(aggregationPartyToRemove))
{
replyActivity = activity.CreateReply(ConversationText.AggregationChannelRemoved);
}
else
{
replyActivity = activity.CreateReply(ConversationText.FailedToRemoveAggregationChannel);
}
wasHandled = true;
}
break;
case string baseCommand when(baseCommand.Equals(Commands.CommandAcceptRequest) || baseCommand.Equals(Commands.CommandRejectRequest)):
// Accept/reject conversation request
bool doAccept = baseCommand.Equals(Commands.CommandAcceptRequest);
if (_messageRouterManager.RoutingDataManager.IsAssociatedWithAggregation(senderParty))
{
// The party is associated with the aggregation and has the right to accept/reject
if (command.Parameters.Count == 0)
{
replyActivity = activity.CreateReply();
IList <Party> pendingRequests =
_messageRouterManager.RoutingDataManager.GetPendingRequests();
if (pendingRequests.Count == 0)
{
replyActivity.Text = ConversationText.NoPendingRequests;
}
else
{
replyActivity = CommandCardFactory.AddCardToActivity(
replyActivity, CommandCardFactory.CreateAcceptOrRejectCardForMultipleRequests(
pendingRequests, doAccept, activity.Recipient?.Name));
}
}
else if (!doAccept &&
command.Parameters[0].Equals(Commands.CommandParameterAll))
{
if (!await new MessageRoutingUtils().RejectAllPendingRequestsAsync(
_messageRouterManager, _messageRouterResultHandler))
{
replyActivity = activity.CreateReply();
replyActivity.Text = ConversationText.FailedToRejectPendingRequests;
}
}
else
{
string errorMessage = await new MessageRoutingUtils().AcceptOrRejectRequestAsync(
_messageRouterManager, _messageRouterResultHandler, senderParty, doAccept, command.Parameters[0]);
if (!string.IsNullOrEmpty(errorMessage))
{
replyActivity = activity.CreateReply();
replyActivity.Text = errorMessage;
}
}
}
#if DEBUG
// We shouldn't respond to command attempts by regular users, but I guess
// it's okay when debugging
else
{
replyActivity = activity.CreateReply(ConversationText.ConnectionRequestResponseNotAllowed);
}
#endif
wasHandled = true;
break;
case string baseCommand when(baseCommand.Equals(Commands.CommandDisconnect)):
// End the 1:1 conversation
IList <MessageRouterResult> messageRouterResults = _messageRouterManager.Disconnect(senderParty);
foreach (MessageRouterResult messageRouterResult in messageRouterResults)
{
await _messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
wasHandled = true;
break;
#region Implementation of debugging commands
#if DEBUG
case string baseCommand when(baseCommand.Equals(Commands.CommandDeleteAllRoutingData)):
// DELETE ALL ROUTING DATA
replyActivity = activity.CreateReply(ConversationText.DeletingAllData);
_messageRouterManager.RoutingDataManager.DeleteAll();
wasHandled = true;
break;
case string baseCommand when(baseCommand.Equals(Commands.CommandList)):
bool listAll = command.Parameters.Contains(Commands.CommandParameterAll);
replyActivity = activity.CreateReply();
string replyMessageText = string.Empty;
if (listAll || command.Parameters.Contains(Commands.CommandParameterParties))
{
// List user and bot parties
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
string partiesAsString = PartyListToString(routingDataManager.GetUserParties());
replyMessageText += string.IsNullOrEmpty(partiesAsString)
? $"{ConversationText.NoUsersStored}{StringAndCharConstants.LineBreak}"
: $"{ConversationText.Users}:{StringAndCharConstants.LineBreak}{partiesAsString}{StringAndCharConstants.LineBreak}";
partiesAsString = PartyListToString(routingDataManager.GetBotParties());
replyMessageText += string.IsNullOrEmpty(partiesAsString)
? $"{ConversationText.NoBotsStored}{StringAndCharConstants.LineBreak}"
: $"{ConversationText.Bots}:{StringAndCharConstants.LineBreak}{partiesAsString}{StringAndCharConstants.LineBreak}";
wasHandled = true;
}
if (listAll || command.Parameters.Contains(Commands.CommandParameterRequests))
{
// List all pending requests
IList <Attachment> attachments =
CommandCardFactory.CreateMultipleRequestCards(
_messageRouterManager.RoutingDataManager.GetPendingRequests(), activity.Recipient?.Name);
if (attachments.Count > 0)
{
replyMessageText += string.Format(ConversationText.PendingRequestsFoundWithCount, attachments.Count);
replyMessageText += StringAndCharConstants.LineBreak;
replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel;
replyActivity.Attachments = attachments;
}
else
{
replyMessageText += $"{ConversationText.NoPendingRequests}{StringAndCharConstants.LineBreak}";
}
wasHandled = true;
}
if (listAll || command.Parameters.Contains(Commands.CommandParameterConnections))
{
// List all connections (conversations)
string connectionsAsString = _messageRouterManager.RoutingDataManager.ConnectionsToString();
replyMessageText += string.IsNullOrEmpty(connectionsAsString)
? $"{ConversationText.NoConversations}{StringAndCharConstants.LineBreak}"
: $"{connectionsAsString}{StringAndCharConstants.LineBreak}";
wasHandled = true;
}
if (listAll || command.Parameters.Contains(Commands.CommandParameterResults))
{
// List all logged message router results
string resultsAsString = _messageRouterManager.RoutingDataManager.GetLastMessageRouterResults();
replyMessageText += string.IsNullOrEmpty(resultsAsString)
? $"{ConversationText.NoResults}{StringAndCharConstants.LineBreak}"
: $"{resultsAsString}{StringAndCharConstants.LineBreak}";
wasHandled = true;
}
if (!wasHandled)
{
replyMessageText = ConversationText.InvalidOrMissingCommandParameter;
}
replyActivity.Text = replyMessageText;
break;
#endif
#endregion
default:
replyActivity = activity.CreateReply(string.Format(ConversationText.CommandNotRecognized, command.BaseCommand));
break;
}
if (replyActivity != null)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(replyActivity);
}
}
return(wasHandled);
}
/// <summary>
/// Constructor.
/// </summary>
/// <param name="routingDataManager">The routing data manager.</param>
public MessageRouterManager(IRoutingDataManager routingDataManager)
{
RoutingDataManager = routingDataManager;
BackChannelId = DefaultBackChannelId;
PartyPropertyId = DefaultPartyPropertyId;
}
/// <summary>
/// Constructor.
/// </summary>
/// <param name="routingDataManager">The routing data manager.</param>
public MessageRouterManager(IRoutingDataManager routingDataManager)
{
RoutingDataManager = routingDataManager;
}
/// <summary>
/// Constructor.
/// </summary>
/// <param name="routingDataManager">The routing data manager.</param>
public DefaultBotCommandHandler(IRoutingDataManager routingDataManager)
{
_routingDataManager = routingDataManager;
}
/// <summary>
/// Notifies both the conversation owner (agent) and the conversation client (customer)
/// about the connection status change.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
protected virtual async Task HandleConnectionChangedResultAsync(MessageRouterResult messageRouterResult)
{
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
Party conversationOwnerParty = messageRouterResult.ConversationOwnerParty;
Party conversationClientParty = messageRouterResult.ConversationClientParty;
string conversationOwnerName =
string.IsNullOrEmpty(conversationOwnerParty?.ChannelAccount.Name)
? StringAndCharConstants.NoUserNamePlaceholder
: conversationOwnerParty?.ChannelAccount.Name;
string conversationClientName =
string.IsNullOrEmpty(conversationClientParty?.ChannelAccount.Name)
? StringAndCharConstants.NoUserNamePlaceholder
: conversationClientParty?.ChannelAccount.Name;
string messageToConversationOwner = string.Empty;
string messageToConversationClient = string.Empty;
if (messageRouterResult.Type == MessageRouterResultType.ConnectionRequested)
{
bool conversationClientPartyMissing =
(conversationClientParty == null || conversationClientParty.ChannelAccount == null);
foreach (Party aggregationParty in _messageRouterManager.RoutingDataManager.GetAggregationParties())
{
Party botParty = routingDataManager.FindBotPartyByChannelAndConversation(
aggregationParty.ChannelId, aggregationParty.ConversationAccount);
if (botParty != null)
{
if (conversationClientPartyMissing)
{
await _messageRouterManager.SendMessageToPartyByBotAsync(
aggregationParty, ConversationText.RequestorDetailsMissing);
}
else
{
IMessageActivity messageActivity = Activity.CreateMessageActivity();
messageActivity.Conversation = aggregationParty.ConversationAccount;
messageActivity.Recipient = aggregationParty.ChannelAccount;
messageActivity.Attachments = new List <Attachment>
{
CommandCardFactory.CreateRequestCard(
conversationClientParty, botParty.ChannelAccount?.Name).ToAttachment()
};
await _messageRouterManager.SendMessageToPartyByBotAsync(
aggregationParty, messageActivity);
}
}
}
if (!conversationClientPartyMissing)
{
messageToConversationClient = ConversationText.NotifyClientWaitForRequestHandling;
}
}
else if (messageRouterResult.Type == MessageRouterResultType.ConnectionAlreadyRequested)
{
messageToConversationClient = ConversationText.NotifyClientDuplicateRequest;
}
else if (messageRouterResult.Type == MessageRouterResultType.ConnectionRejected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerRequestRejected, conversationClientName);
messageToConversationClient = ConversationText.NotifyClientRequestRejected;
}
else if (messageRouterResult.Type == MessageRouterResultType.Connected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerConnected, conversationClientName);
messageToConversationClient = string.Format(ConversationText.NotifyClientConnected, conversationOwnerName);
}
else if (messageRouterResult.Type == MessageRouterResultType.Disconnected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerDisconnected, conversationClientName);
messageToConversationClient = string.Format(ConversationText.NotifyClientDisconnected, conversationOwnerName);
}
if (conversationOwnerParty != null &&
!string.IsNullOrEmpty(messageToConversationOwner))
{
await _messageRouterManager.SendMessageToPartyByBotAsync(
conversationOwnerParty, messageToConversationOwner);
}
if (conversationClientParty != null &&
!string.IsNullOrEmpty(messageToConversationClient))
{
await _messageRouterManager.SendMessageToPartyByBotAsync(
conversationClientParty, messageToConversationClient);
}
}
/// <summary>
/// Tries to accept/reject a pending request.
/// </summary>
/// <param name="messageRouterManager">The message router manager.</param>
/// <param name="messageRouterResultHandler">The message router result handler.</param>
/// <param name="senderParty">The sender party (accepter/rejecter).</param>
/// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param>
/// <param name="channelAccountIdOfPartyToAcceptOrReject">The channel account ID of the party whose request to accep/reject.</param>
/// <returns>Null, if an accept/reject operation was executed successfully.
/// A user friendly error message otherwise.</returns>
public async Task <string> AcceptOrRejectRequestAsync(
MessageRouterManager messageRouterManager, MessageRouterResultHandler messageRouterResultHandler,
Party senderParty, bool doAccept, string channelAccountIdOfPartyToAcceptOrReject)
{
string errorMessage = null;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
Party partyToAcceptOrReject = null;
if (routingDataManager.GetPendingRequests().Count > 0)
{
try
{
partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single(
party => (party.ChannelAccount != null &&
!string.IsNullOrEmpty(party.ChannelAccount.Id) &&
party.ChannelAccount.Id.Equals(channelAccountIdOfPartyToAcceptOrReject)));
}
catch (InvalidOperationException e)
{
errorMessage = string.Format(
ConversationText.FailedToFindPendingRequestForUserWithErrorMessage,
channelAccountIdOfPartyToAcceptOrReject,
e.Message);
}
}
if (partyToAcceptOrReject != null)
{
Party connectedSenderParty =
routingDataManager.FindConnectedPartyByChannel(
senderParty.ChannelId, senderParty.ChannelAccount);
bool senderIsConnected =
(connectedSenderParty != null &&
routingDataManager.IsConnected(connectedSenderParty, ConnectionProfile.Owner));
MessageRouterResult messageRouterResult = null;
if (doAccept)
{
if (senderIsConnected)
{
// The sender (accepter/rejecter) is ALREADY connected with another party
Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty);
if (otherParty != null)
{
errorMessage = string.Format(
ConversationText.AlreadyConnectedWithUser, otherParty.ChannelAccount?.Name);
}
else
{
errorMessage = ConversationText.ErrorOccured;
}
}
else
{
bool createNewDirectConversation =
!(NoDirectConversationsWithChannels.Contains(senderParty.ChannelId.ToLower()));
// Try to accept
messageRouterResult = await messageRouterManager.ConnectAsync(
senderParty,
partyToAcceptOrReject,
createNewDirectConversation);
}
}
else
{
// Note: Rejecting is OK even if the sender is alreay connected
messageRouterResult = messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty);
}
if (messageRouterResult != null)
{
await messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
}
else
{
errorMessage = ConversationText.FailedToFindPendingRequest;
}
return(errorMessage);
}
/// <summary>
/// Constructor.
/// </summary>
private MessageRouterManager()
{
// TODO: Get this instance from a database instead of keeping a local copy!
RoutingDataManager = new LocalRoutingDataManager();
}
/// <summary>
/// Checks the given activity for back channel messages and handles them, if detected.
/// Currently the only back channel message supported is for creating connections
/// (establishing 1:1 conversations).
/// </summary>
/// <param name="activity">The activity to check for back channel messages.</param>
/// <returns>
/// The result:
/// * MessageRouterResultType.Connected: A connection (1:1 conversation) was created
/// * MessageRouterResultType.NoActionTaken: No back channel message detected
/// * MessageRouterResultType.Error: See the error message for details
/// </returns>
public virtual MessageRouterResult HandleBackChannelMessage(Activity activity)
{
MessageRouterResult messageRouterResultNoAction = new MessageRouterResult {
Type = MessageRouterResultType.NoActionTaken
};
MessageRouterResult messageRouterResult = new MessageRouterResult();
var Settings = new BotSettings();
Manager manager = new Manager(Settings[BotSettings.KeyRoutingDataStorageConnectionString]);
if (activity == null || string.IsNullOrEmpty(activity.Text))
{
messageRouterResult.Type = MessageRouterResultType.Error;
messageRouterResult.ErrorMessage = $"The given activity ({nameof(activity)}) is either null or the message is missing";
}
else if (activity.Text.Equals(BackChannelId))
{
if (activity.ChannelData == null)
{
messageRouterResult.Type = MessageRouterResultType.Error;
messageRouterResult.ErrorMessage = "No channel data";
}
else
{
// Handle accepted request and start 1:1 conversation
Party conversationClientParty = null;
try
{
conversationClientParty = ParsePartyFromChannelData(activity.ChannelData);
Debug.WriteLine($"Client : {JsonConvert.SerializeObject(conversationClientParty)}");
}
catch (Exception e)
{
messageRouterResult.Type = MessageRouterResultType.Error;
messageRouterResult.ErrorMessage =
$"Failed to parse the party information from the back channel message: {e.Message}";
}
if (conversationClientParty != null)
{
Party conversationOwnerParty = MessagingUtils.CreateSenderParty(activity);
Debug.WriteLine($"Owner : {JsonConvert.SerializeObject(conversationOwnerParty)}");
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
bool isConnected = false;
Dictionary <Party, Party> connectedParties = routingDataManager.GetConnectedParties();
foreach (var connectedPartie in connectedParties)
{
if (connectedPartie.Value.ConversationAccount.Id == conversationClientParty.ConversationAccount.Id)
{
isConnected = true;
break;
}
}
if (isConnected)
{
bool deleteConnexion = manager.ExecuteRemoveConnexionByConversationClientId(conversationClientParty.ConversationAccount.Id);
messageRouterResult = deleteConnexion ? manager.Connect(conversationOwnerParty, conversationClientParty) : messageRouterResultNoAction;
}
else
{
Dictionary <Party, Party> waitingConnectedParties = manager.GetWaitingConnectedParties();
bool isWaitingConnected = false;
foreach (var waitingConnectedPartie in waitingConnectedParties)
{
if (waitingConnectedPartie.Value.ConversationAccount.Id == conversationClientParty.ConversationAccount.Id)
{
isWaitingConnected = true;
break;
}
}
if (isWaitingConnected)
{
bool deleteWaitingConnection = manager.ExecuteRemoveWaitingConnexionByConversationClientId(conversationClientParty.ConversationAccount.Id);
messageRouterResult = deleteWaitingConnection ? manager.WaitingConnectAndClearPendingRequest(conversationOwnerParty, conversationClientParty) : messageRouterResultNoAction;
messageRouterResult.Activity = activity;
}
else
{
messageRouterResult = manager.WaitingConnectAndClearPendingRequest(conversationOwnerParty, conversationClientParty);
//messageRouterResult = _routingDataManager.ConnectAndClearPendingRequest(
// conversationOwnerParty, conversationClientParty);
messageRouterResult.Activity = activity;
}
}
}
}
}
else
{
// No back channel message detected
//messageRouterResult.Type = MessageRouterResultType.NoActionTaken;
ConnectionEntity waitingConnection = manager.RetrieveWaitingConnectionByConversationIdOwner(activity.Conversation.Id);
if (waitingConnection != null)
{
Party conversationOwnerParty = JsonConvert.DeserializeObject <PartyEntity>(waitingConnection.Owner).ToParty();
Party conversationClientParty = JsonConvert.DeserializeObject <PartyEntity>(waitingConnection.Client).ToParty();
if (activity.Text == $"@{conversationOwnerParty.ChannelAccount.Name} accept {conversationClientParty.ChannelAccount.Id}" || activity.Text == $"@{conversationOwnerParty.ChannelAccount.Name} reject {conversationClientParty.ChannelAccount.Id}")
{
if (activity.Text.Contains("accept"))
{
messageRouterResult = manager.Connect(conversationOwnerParty, conversationClientParty);
}
else
{
messageRouterResult.Type = MessageRouterResultType.ConnectionRejected;
messageRouterResult.ConversationClientParty = conversationClientParty;
messageRouterResult.ConversationOwnerParty = conversationOwnerParty;
}
manager.RemoveWaitingConnection(conversationOwnerParty, conversationClientParty);
}
else
{
messageRouterResult.Type = MessageRouterResultType.ConnectionAlreadyRequested;
if (activity.Conversation.Id == conversationOwnerParty.ConversationAccount.Id)
{
messageRouterResult.ConversationOwnerParty = conversationOwnerParty;
messageRouterResult.ConversationClientParty = conversationClientParty;
}
else
{
messageRouterResult.ConversationClientParty = conversationClientParty;
}
}
}
else
{
// No back channel message detected
messageRouterResult.Type = MessageRouterResultType.NoActionTaken;
}
}
return(messageRouterResult);
}
/// <summary>
/// Tries to accept/reject a pending request.
/// </summary>
/// <param name="senderParty">The sender party (accepter/rejecter).</param>
/// <param name="commandMessage">The command message. Required for resolving the party to accept/reject.</param>
/// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param>
/// <returns>Null, if successful. A user friendly error message otherwise.</returns>
private async Task <string> AcceptOrRejectRequestAsync(Party senderParty, string commandMessage, bool doAccept)
{
string errorMessage = null;
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
Party connectedSenderParty = routingDataManager.FindConnectedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);
if (connectedSenderParty == null || !routingDataManager.IsConnected(senderParty, ConnectionProfile.Owner))
{
// The sender (accepter/rejecter) is NOT connected with another party
if (routingDataManager.GetPendingRequests().Count > 0)
{
// The name of the user to accept should be the second word
string[] splitMessage = commandMessage.Split(' ');
if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1]))
{
Party partyToAcceptOrReject = null;
try
{
partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single(
party => (party.ChannelAccount != null &&
!string.IsNullOrEmpty(party.ChannelAccount.Id) &&
party.ChannelAccount.Id.Equals(splitMessage[1])));
}
catch (InvalidOperationException e)
{
errorMessage = $"Failed to find a pending request for user \"{splitMessage[1]}\": {e.Message}";
}
if (partyToAcceptOrReject != null)
{
MessageRouterResult messageRouterResult = null;
if (doAccept)
{
messageRouterResult = await _messageRouterManager.ConnectAsync(
senderParty, partyToAcceptOrReject, !partyToAcceptOrReject.ChannelId.Contains("skype"));
}
else
{
messageRouterResult = _messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty);
}
await _messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
}
else
{
errorMessage = "User name missing";
}
}
else
{
errorMessage = "No pending requests";
}
}
else
{
// The sender (accepter/rejecter) is ALREADY connected with another party
Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty);
if (otherParty != null)
{
errorMessage = $"You are already connected with user \"{otherParty.ChannelAccount.Name}\"";
}
else
{
errorMessage = "An error occured";
}
}
return(errorMessage);
}
/// <summary>
/// Checks the given activity for a possible command.
///
/// All messages that start with a specific command keyword or contain a mention of the bot
/// ("@<bot name>") are checked for possible commands.
/// </summary>
/// <param name="activity">An Activity instance containing a possible command.</param>
/// <returns>True, if a command was detected and handled. False otherwise.</returns>
public async virtual Task <bool> HandleCommandAsync(Activity activity)
{
bool wasHandled = false;
Activity replyActivity = null;
if ((!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} ")) ||
WasBotAddressedDirectly(activity, false))
{
string commandMessage = ExtractCleanCommandMessage(activity);
Party senderParty = MessagingUtils.CreateSenderParty(activity);
switch (commandMessage.ToLower())
{
case string command when(command.StartsWith(Commands.CommandListOptions)):
// Present all command options in a card
replyActivity = CreateCommandOptionsCard(activity);
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandAddAggregationChannel)):
// Establish the sender's channel/conversation as an aggreated one if not already exists
Party aggregationParty = new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation);
if (_messageRouterManager.RoutingDataManager.AddAggregationParty(aggregationParty))
{
replyActivity = activity.CreateReply("This channel/conversation is now where the requests are aggregated");
}
else
{
replyActivity = activity.CreateReply("This channel/conversation is already receiving requests");
}
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandAcceptRequest) || command.StartsWith(Commands.CommandRejectRequest)):
// Accept/reject conversation request
bool doAccept = command.StartsWith(Commands.CommandAcceptRequest);
if (_messageRouterManager.RoutingDataManager.IsAssociatedWithAggregation(senderParty))
{
// The party is associated with the aggregation and has the right to accept/reject
string errorMessage = await AcceptOrRejectRequestAsync(senderParty, commandMessage, doAccept);
if (!string.IsNullOrEmpty(errorMessage))
{
replyActivity = activity.CreateReply(errorMessage);
}
}
else
{
replyActivity = activity.CreateReply("Sorry, you are not allowed to accept/reject requests");
}
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandDisconnect)):
// End the 1:1 conversation
IList <MessageRouterResult> messageRouterResults = _messageRouterManager.Disconnect(senderParty);
foreach (MessageRouterResult messageRouterResult in messageRouterResults)
{
await _messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
wasHandled = true;
break;
#region Implementation of debugging commands
#if DEBUG
case string command when(command.StartsWith(Commands.CommandDeleteAllRoutingData)):
// DELETE ALL ROUTING DATA
await _messageRouterManager.BroadcastMessageToAggregationChannelsAsync(
$"Deleting all data as requested by \"{senderParty.ChannelAccount?.Name}\"...");
replyActivity = activity.CreateReply("Deleting all data...");
_messageRouterManager.RoutingDataManager.DeleteAll();
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandListAllParties)):
// List user and bot parties
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
string replyMessage = string.Empty;
string partiesAsString = PartyListToString(routingDataManager.GetUserParties());
if (string.IsNullOrEmpty(partiesAsString))
{
replyMessage = $"No user parties{LineBreak}";
}
else
{
replyMessage = $"Users:{LineBreak}{partiesAsString}";
}
partiesAsString = PartyListToString(routingDataManager.GetBotParties());
if (string.IsNullOrEmpty(partiesAsString))
{
replyMessage += "No bot parties";
}
else
{
replyMessage += $"Bot:{LineBreak}{partiesAsString}";
}
replyActivity = activity.CreateReply(replyMessage);
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandListPendingRequests)):
// List all pending requests
var attachments = new List <Attachment>();
foreach (Party party in _messageRouterManager.RoutingDataManager.GetPendingRequests())
{
attachments.Add(CreateRequestCard(party, activity.Recipient.Name));
}
if (attachments.Count > 0)
{
replyActivity = activity.CreateReply($"{attachments.Count} pending request(s) found:");
replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel;
replyActivity.Attachments = attachments;
}
else
{
replyActivity = activity.CreateReply("No pending requests");
}
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandListConnections)):
// List all connections (conversations)
string parties = _messageRouterManager.RoutingDataManager.ConnectionsToString();
if (string.IsNullOrEmpty(parties))
{
replyActivity = activity.CreateReply("No conversations");
}
else
{
replyActivity = activity.CreateReply(parties);
}
wasHandled = true;
break;
case string command when(command.StartsWith(Commands.CommandListLastMessageRouterResults)):
// List all logged message router results
string resultsAsString = _messageRouterManager.RoutingDataManager.GetLastMessageRouterResults();
replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}");
wasHandled = true;
break;
#endif
#endregion
default:
replyActivity = activity.CreateReply($"Command \"{commandMessage}\" not recognized");
break;
}
if (replyActivity != null)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(replyActivity);
}
}
return(wasHandled);
}
/// <summary>
/// Notifies both the conversation owner (agent) and the conversation client (customer)
/// about the connection status change.
/// </summary>
/// <param name="messageRouterResult">The result to handle.</param>
protected virtual async Task HandleConnectionChangedResultAsync(MessageRouterResult messageRouterResult)
{
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
Party conversationOwnerParty = messageRouterResult.ConversationOwnerParty;
Party conversationClientParty = messageRouterResult.ConversationClientParty;
string conversationOwnerName = conversationOwnerParty?.ChannelAccount.Name;
string conversationClientName = conversationClientParty?.ChannelAccount.Name;
string messageToConversationOwner = string.Empty;
string messageToConversationClient = string.Empty;
if (messageRouterResult.Type == MessageRouterResultType.ConnectionRequested)
{
if (conversationClientParty == null || conversationClientParty.ChannelAccount == null)
{
await _messageRouterManager.BroadcastMessageToAggregationChannelsAsync(
ConversationText.ConnectionRequestMadeButRequestorIsNull);
throw new NullReferenceException(ConversationText.ConnectionRequestMadeButRequestorIsNull);
}
foreach (Party aggregationParty in _messageRouterManager.RoutingDataManager.GetAggregationParties())
{
Party botParty = routingDataManager
.FindBotPartyByChannelAndConversation(aggregationParty.ChannelId, aggregationParty.ConversationAccount);
if (botParty != null)
{
IMessageActivity messageActivity = Activity.CreateMessageActivity();
messageActivity.Conversation = aggregationParty.ConversationAccount;
messageActivity.Recipient = aggregationParty.ChannelAccount;
messageActivity.Attachments = new List <Attachment>
{
CommandCardFactory.CreateRequestCard(
conversationClientParty, botParty.ChannelAccount?.Name).ToAttachment()
};
try
{
await _messageRouterManager.SendMessageToPartyByBotAsync(aggregationParty, messageActivity);
}
catch (UnauthorizedAccessException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to broadcast message: {e.Message}");
}
}
else
{
try
{
await _messageRouterManager.BroadcastMessageToAggregationChannelsAsync(
string.Format(
ConversationText.FailedToFindBotOnAggregationChannel,
aggregationParty.ConversationAccount.Name));
}
catch (UnauthorizedAccessException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to send message: {e.Message}");
}
}
}
messageToConversationClient = ConversationText.NotifyClientWaitForRequestHandling;
}
else if (messageRouterResult.Type == MessageRouterResultType.ConnectionAlreadyRequested)
{
messageToConversationClient = ConversationText.NotifyClientDuplicateRequest;
}
else if (messageRouterResult.Type == MessageRouterResultType.ConnectionRejected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerRequestRejected, conversationClientName);
messageToConversationClient = ConversationText.NotifyClientRequestRejected;
}
else if (messageRouterResult.Type == MessageRouterResultType.Connected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerConnected, conversationClientName);
messageToConversationClient = string.Format(ConversationText.NotifyClientConnected, conversationOwnerName);
}
else if (messageRouterResult.Type == MessageRouterResultType.Disconnected)
{
messageToConversationOwner = string.Format(ConversationText.NotifyOwnerDisconnected, conversationClientName);
messageToConversationClient = string.Format(ConversationText.NotifyClientDisconnected, conversationOwnerName);
}
if (!string.IsNullOrEmpty(messageToConversationOwner) && conversationOwnerParty != null)
{
try
{
await _messageRouterManager.SendMessageToPartyByBotAsync(
conversationOwnerParty, messageToConversationOwner);
}
catch (UnauthorizedAccessException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to send message: {e.Message}");
}
}
if (!string.IsNullOrEmpty(messageToConversationClient) && conversationClientParty != null)
{
try
{
await _messageRouterManager.SendMessageToPartyByBotAsync(
conversationClientParty, messageToConversationClient);
}
catch (UnauthorizedAccessException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to send message: {e.Message}");
}
}
}
