private long SaveCallQueueCustomerDetailAndGetCallId(Customer customer, CallQueue callQueue, long orgRoleUserId, long callId, long dialerType, long eventId = 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customer.CustomerId);
var _event = _eventRepository.GetById(eventId);
var HealthPlanId = _eventRepository.GetById(eventId) != null?_eventRepository.GetById(eventId).AccountId : null;
long?prospectCustomerId_ = null;
if (prospectCustomer != null)
{
prospectCustomerId_ = prospectCustomer.Id;
}
using (var scope = new TransactionScope())
{
//lock customer in call queue so that other agent not be able to call them;
var domain = new PreAssessmentCallQueueCustomerLock
{
CustomerId = customer.CustomerId,
ProspectCustomerId = prospectCustomerId_,
CreatedBy = orgRoleUserId,
CreatedOn = DateTime.Now
};
_preAssessmentCallQueueCustomerLockRepository.SavePreAssessmentCallQueueCustomerLock(domain);
var customerId = customer != null ? customer.CustomerId : 0;
var prospectCustomerId = prospectCustomerId_ != null ? (long)prospectCustomerId_ : 0;
var organizationRoleUserId = orgRoleUserId;
var callStatus = customerId > 0 ? CallType.Existing_Customer.ToString().Replace("_", " ") : CallType.Register_New_Customer.ToString().Replace("_", " ");
PhoneNumber glocomNumber = null;
if (customer != null && customer.Address != null && HealthPlanId > 0)
{
glocomNumber = _customerAccountGlocomNumberService.GetGlocomNumber((long)HealthPlanId, customer.Address.StateId, customerId);
if (glocomNumber == null)
{
var corporateAccount = _corporateAccountRepository.GetByTag(customer.Tag);
glocomNumber = corporateAccount != null ? corporateAccount.CheckoutPhoneNumber : null;
}
}
var incomingPhoneLine = glocomNumber != null ? glocomNumber.AreaCode + glocomNumber.Number : "";
callId = _outboundCallQueueService.SetCallDetail(organizationRoleUserId, customerId, incomingPhoneLine, "", callStatus, null,
HealthPlanId, "", callQueue.Id, callId, true, dialerType: dialerType, callQueueCategory: callQueue.Category, eventId: eventId, ProductTypeId: customer.ProductTypeId);
if (customerId == 0 && prospectCustomerId > 0)
{
UpdateContactedInfo(prospectCustomerId, callId, orgRoleUserId);
}
else if (customerId > 0)
{
if (!(callQueue.Category == CallQueueCategory.Upsell || callQueue.Category == CallQueueCategory.PreAssessmentCallQueue))
{
if (prospectCustomer == null && customer != null)
{
prospectCustomer = _prospectCustomerFactory.CreateProspectCustomerFromCustomer(customer, false);
prospectCustomer = ((IUniqueItemRepository <ProspectCustomer>)_prospectCustomerRepository).Save(prospectCustomer);
}
if (prospectCustomer != null)
{
UpdateContactedInfo(prospectCustomer.Id, callId, orgRoleUserId);
}
}
}
var customerCallQueueCallAttempt = new PreAssessmentCustomerCallQueueCallAttempt
{
DateCreated = DateTime.Now,
IsCallSkipped = false,
IsNotesReadAndUnderstood = true,
CreatedBy = orgRoleUserId,
CustomerId = customerId,
CallId = callId,
NotInterestedReasonId = null
};
_preAssessmentCustomerCallQueueCallAttemptRepository.Save(customerCallQueueCallAttempt, false);
if (glocomNumber != null)
{
var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
{
CallId = callId,
CustomerId = customerId,
GlocomNumber = glocomNumber.AreaCode + glocomNumber.Number,
CreatedDate = DateTime.Now,
IsActive = true
};
_customerAccountGlocomNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
}
scope.Complete();
return(callId);
}
}
public bool EndHealthPlanActiveCall(EndHealthPlanCallEditModel model)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
long customerId = 0;
var call = _callCenterCallRepository.GetById(model.CallId);
var eventCustomer = _eventCustomerRepository.Get(call.EventId, call.CalledCustomerId);
customerId = call.CalledCustomerId;
//update call status in CustomerCallQueueCallAttempt Table
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _preAssessmentCustomerCallQueueCallAttemptRepository.GetByCallId(model.CallId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
_preAssessmentCustomerCallQueueCallAttemptRepository.Save(attempt);
}
else if (model.CallId != 0)
{
if (model.CallId > 0)
{
if (call != null && call.Status == (long)CallStatus.TalkedtoOtherPerson)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && customerId > 0)
{
_customerService.UpdateIsLanguageBarrier(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.IncorrectPhoneNumber && customerId > 0)
{
_customerService.UpdateIsIncorrectPhoneNumber(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.PatientConfirmed && call != null && eventCustomer.Id > 0)
{
eventCustomer.IsAppointmentConfirmed = true;
eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_eventCustomerRepository.Save(eventCustomer);
}
}
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_preAssessmentCallQueueService.EndActiveCall(customerId, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
}
return(true);
}
