public async Task <TicketLog> AddCustomerReply(int ticketId, string reply)
{
var user = GetCurrentUser();
//Add record to the TicketsLog table
var log = _ticketLogRepository.Insert(ticketId, (int)LogEntryTypeId.ReplyAddedByCustomer, $"Customer replied: {reply}", user.Name + $" replied: {reply}", user.Id);
//Change ticket ststus to waiting for staff reply
_ticketRepository.SetTicketStatus(ticketId, TicketStatusId.WaitingForStaffReply);
_ticketRepository.UpdateTicketDate(ticketId);
//Find and Complile email template (replace all %field% with values)
var emailTemplates = _emailTemplateRepository.GetEmailTemplatesByAction(EmailActionId.CustomerReplyAdded);
var substitutions = _ticketFieldRepository.GetTicketFieldsSubstitutions(ticketId, GetTicketUrl(ticketId), HttpUtility.HtmlDecode(reply));
await SendEmails(ticketId, emailTemplates, substitutions);
return(log);
}