コード例 #1
0
        public async Task <TicketLog> AddCustomerReply(int ticketId, string reply)
        {
            var user = GetCurrentUser();

            //Add record to the TicketsLog table
            var log = _ticketLogRepository.Insert(ticketId, (int)LogEntryTypeId.ReplyAddedByCustomer, $"Customer replied: {reply}", user.Name + $" replied: {reply}", user.Id);

            //Change ticket ststus to waiting for staff reply
            _ticketRepository.SetTicketStatus(ticketId, TicketStatusId.WaitingForStaffReply);
            _ticketRepository.UpdateTicketDate(ticketId);

            //Find and Complile email template (replace all %field% with values)
            var emailTemplates = _emailTemplateRepository.GetEmailTemplatesByAction(EmailActionId.CustomerReplyAdded);

            var substitutions = _ticketFieldRepository.GetTicketFieldsSubstitutions(ticketId, GetTicketUrl(ticketId), HttpUtility.HtmlDecode(reply));

            await SendEmails(ticketId, emailTemplates, substitutions);

            return(log);
        }