public NotificationService()
{
var dbContext = DbContextSelector.getInstance().getDbFactory(DbContextSelector.DbName.Workflow);
dataProcessingProvider = new TicketDataProcessingProvider(dbContext);
ticketEnquiry = new TicketDataProcessingProvider(dbContext);
}
public TicketService()
{
var dbContext = DbContextSelector.getInstance().getDbFactory(DbContextSelector.DbName.Workflow);
dataProcessingProvider = new TicketDataProcessingProvider(dbContext);
this.unitOfWork = new UnitOfWork(DbContextSelector.getInstance().getDbFactory(DbContextSelector.DbName.Workflow));
ticketEnquiry = (ITicketEnquiry)dataProcessingProvider;
load = new LoadTicketData(dataProcessingProvider);
this.subCategoryRepo = new TicketSubCategoryRepository(dbContext);
this.categoryRepo = new TicketCategoryRepository(dbContext);
this.agentRepo = new TicketAgentRepository(dbContext);
this.deptRepo = new TicketDeptRepository(dbContext);
this.groupPolicyRepo = new TicketGroupPolicyRepository(dbContext);
this.teamRepo = new TicketTeamRepository(dbContext);
this.teamAgentAssignRepo = new TicketTeamAgentAssignRepository(dbContext);
this.ticketItemRepo = new TicketItemRepository(dbContext);
this.ticketLookupRepo = new TicketLookupRepository(dbContext);
this.slaRepo = new TicketSlaRepository(dbContext);
this.priorityRepo = new TicketPriorityRepository(dbContext);
this.groupPolicyTeamAssignRepo = new TicketGroupPolicyTeamAssignRepository(dbContext);
this.ticketingRepo = new TicketingRepository(dbContext);
this.groupPolicyReportAssignRepo = new TicketGroupPolicyReportAssignRepository(dbContext);
this.slaMappingRepo = new TicketSlaMappingRepository(dbContext);
}
public AbstractTicketActivityHandler(IDataProcessingProvider dataProcessingProvider, T ticketParam)
{
this.dataProcessingProvider = dataProcessingProvider;
this.ticketParam = ticketParam;
this.currAgent = dataProcessingProvider.getAgentByEmpId(ticketParam.CurrLoginUserId);
loadTicket();
loadInfomation();
}
public AbstractTicketIntegrated()
{
var dbSource = DbContextSelector.getInstance().getDbFactory(DbContextSelector.DbName.Workflow);
ticketService = new TicketService();
dataProProvider = new TicketDataProcessingProvider(dbSource);
empRepo = new EmployeeRepository(dbSource);
}
public AssignTicketActivityHandler(string flag, Ticket ticket, IDataProcessingProvider dataProcessingProvider, AssignedTicketParams ticketParam, List <IActivityMessageHandler> actMssgHandlers) : base(dataProcessingProvider, ticketParam)
{
this.flag = flag;
isUpladLastAct = TicketActivityHandler.ACTIVITY_CODE.Equals(flag) || false;
this.isSubProcess = ticket != null;
base.ticket = ticket;
base.actMssgHandlers = actMssgHandlers;
}
public ChangeStatusActivityHandler(string flag, Ticket ticket, IDataProcessingProvider dataProcessingProvider, ChangeStatusActParams ticketParam, List <IActivityMessageHandler> actMssgHandlers) : base(dataProcessingProvider, ticketParam)
{
this.flag = flag;
isUpladLastAct = TicketActivityHandler.ACTIVITY_CODE.Equals(flag) || false;
base.ticket = ticket;
base.actMssgHandlers = actMssgHandlers;
toStatus = dataProcessingProvider.getStatus(ticketParam.StatusId);
oldStatus = dataProcessingProvider.getStatus(ticket.StatusId);
}
public ITicketActivityHandler getTicketActivityHandler(IDataProcessingProvider dataProcessingProvider, AbstractTicketParam ticketParams)
{
ITicketActivityHandler ticketActivityInstance = getInstance(dataProcessingProvider, ticketParams);
if (ticketActivityInstance != null)
{
return(ticketActivityInstance);
}
throw new Exception(String.Format(" {0} cannot be found to instance. Please make sure that it have been registered", ticketParams.ActivityCode));
}
private ITicketActivityHandler getInstance(IDataProcessingProvider dataProcessingProvider, AbstractTicketParam ticketParams)
{
if (TicketActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new TicketActivityHandler(dataProcessingProvider, (TicketParams)ticketParams));
}
else if (PostReplyActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new PostReplyActivityHandler(dataProcessingProvider, (PostReplyTicketParams)ticketParams));
}
else if (AssignTicketActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new AssignTicketActivityHandler(dataProcessingProvider, (AssignedTicketParams)ticketParams));
}
else if (PostInternalNoteActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new PostInternalNoteActivityHandler(dataProcessingProvider, (SimpleActParams)ticketParams));
}
else if (PostPublicNoteActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new PostPublicNoteActivityHandler(dataProcessingProvider, (SimpleActParams)ticketParams));
}
else if (ChangeStatusActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new ChangeStatusActivityHandler(dataProcessingProvider, (ChangeStatusActParams)ticketParams));
}
else if (RemoveTicketActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new RemoveTicketActivityHandler(dataProcessingProvider, (SimpleActParams)ticketParams));
}
else if (TicketMergedActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new TicketMergedActivityHandler(dataProcessingProvider, (MergedTicketActParam)ticketParams));
}
else if (SubTicketActivityHandler.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new SubTicketActivityHandler(dataProcessingProvider, (TicketParams)ticketParams));
}
else if (K2IntegratedActivityHander.ACTIVITY_CODE.Equals(ticketParams.ActivityCode))
{
return(new K2IntegratedActivityHander(dataProcessingProvider, (SimpleActParams)ticketParams));
}
return(null);
}
public ChangeStatusActivityHandler(IDataProcessingProvider dataProcessingProvider, ChangeStatusActParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
toStatus = dataProcessingProvider.getStatus(ticketParam.StatusId);
oldStatus = dataProcessingProvider.getStatus(ticket.StatusId);
}
public FillMoreActData(IDataProcessingProvider dataPsProvider)
{
this.dataPsProvider = dataPsProvider;
}
public PostInternalNoteActivityHandler(IDataProcessingProvider dataProcessingProvider, SimpleActParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public K2IntegratedActivityHander(IDataProcessingProvider dataProcessingProvider, SimpleActParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public TicketNotifyHander(IDataProcessingProvider dataProcessingProvider)
{
this.dataProcessingProvider = dataProcessingProvider;
}
public PostReplyActivityHandler(IDataProcessingProvider dataProcessingProvider, PostReplyTicketParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public LoadTicketData(IDataProcessingProvider dataProcessingProvider)
{
this.dataProcessingProvider = dataProcessingProvider;
}
public TicketCreationActivityDataFill(IDataProcessingProvider dataProcessingProvider) : base(dataProcessingProvider)
{
}
public TicketAssignmentActivityDataFill(IDataProcessingProvider dataProcessingProvider) : base(dataProcessingProvider)
{
}
public FacialAnalysisService(IConfiguration configuration, IDataProcessingProvider provider)
{
Configuration = configuration;
DataProcessingProvider = provider;
}
public TicketStatusActivityDataFill(IDataProcessingProvider dataProcessingProvider) : base(dataProcessingProvider)
{
}
public TicketActivityHandler(IDataProcessingProvider dataProcessingProvider, TicketParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public RemoveTicketActivityHandler(IDataProcessingProvider dataProcessingProvider, SimpleActParams ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public AbstractActivityDataFill(IDataProcessingProvider dataProcessingProvider)
{
this.dataProcessingProvider = dataProcessingProvider;
}
public PostReplyActivityDataFill(IDataProcessingProvider dataProcessingProvider) : base(dataProcessingProvider)
{
}
public TicketMergedActivityHandler(IDataProcessingProvider dataProcessingProvider, MergedTicketActParam ticketParam) : base(dataProcessingProvider, ticketParam)
{
}
public ActivityMessageHandler(IDataProcessingProvider dataPsProvider)
{
this.dataPsProvider = dataPsProvider;
}
