public HttpResponseMessage IncomingMessage([FromUri] TwilioMessage request)
{
if (request == null || string.IsNullOrWhiteSpace(request.To) || string.IsNullOrWhiteSpace(request.From) || string.IsNullOrWhiteSpace(request.Body))
{
return(Request.CreateResponse(HttpStatusCode.BadRequest));
}
var response = new TwilioResponse();
var textMessage = new TextMessage();
textMessage.To = request.To.Replace("+", "");
textMessage.Msisdn = request.From.Replace("+", "");
textMessage.MessageId = request.MessageSid;
textMessage.Timestamp = DateTime.UtcNow.ToLongDateString();
textMessage.Data = request.Body;
textMessage.Text = request.Body;
var messageEvent = new InboundMessageEvent();
messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
messageEvent.RecievedOn = DateTime.UtcNow;
messageEvent.Type = typeof(InboundMessageEvent).FullName;
messageEvent.Data = JsonConvert.SerializeObject(textMessage);
messageEvent.Processed = false;
messageEvent.CustomerId = "";
try
{
var departmentId = _departmentSettingsService.GetDepartmentIdByTextToCallNumber(textMessage.To);
if (departmentId.HasValue)
{
var department = _departmentsService.GetDepartmentById(departmentId.Value);
var textToCallEnabled = _departmentSettingsService.GetDepartmentIsTextCallImportEnabled(departmentId.Value);
var textCommandEnabled = _departmentSettingsService.GetDepartmentIsTextCommandEnabled(departmentId.Value);
var dispatchNumbers = _departmentSettingsService.GetTextToCallSourceNumbersForDepartment(departmentId.Value);
var authroized = _limitsService.CanDepartmentProvisionNumber(departmentId.Value);
var customStates = _customStateService.GetAllActiveCustomStatesForDepartment(departmentId.Value);
messageEvent.CustomerId = departmentId.Value.ToString();
if (authroized)
{
bool isDispatchSource = false;
if (!String.IsNullOrWhiteSpace(dispatchNumbers))
{
isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
}
// If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text
if (!isDispatchSource && !textCommandEnabled)
{
isDispatchSource = true;
}
if (isDispatchSource && textToCallEnabled)
{
var c = new Call();
c.Notes = textMessage.Text;
c.NatureOfCall = textMessage.Text;
c.LoggedOn = DateTime.UtcNow;
c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
c.Priority = (int)CallPriority.High;
c.ReportingUserId = department.ManagingUserId;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = textMessage.MessageId;
c.DepartmentId = departmentId.Value;
var users = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true);
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
var savedCall = _callsService.SaveCall(c);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetSelectedUserProfiles(users.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcast(cqi);
messageEvent.Processed = true;
}
if (!isDispatchSource && textCommandEnabled)
{
var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn);
if (profile != null)
{
var payload = _textCommandService.DetermineType(textMessage.Text);
var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel);
var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Core Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
help.Append("CALLS: List active calls" + Environment.NewLine);
help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine);
help.Append("UNITS: List unit statuses" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Status or Action Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any())
{
var activeDetails = customActions.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("responding or 1: Responding" + Environment.NewLine);
help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
help.Append("onscene or 3: On Scene" + Environment.NewLine);
help.Append("available or 4: Available" + Environment.NewLine);
}
help.Append("---------------------" + Environment.NewLine);
help.Append("Staffing Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any())
{
var activeDetails = customStaffing.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("available or s1: Available Staffing" + Environment.NewLine);
help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
}
response.Message(help.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Action:
messageEvent.Processed = true;
_actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, (int)payload.GetActionType());
response.Message(string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Staffing:
messageEvent.Processed = true;
_userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType());
response.Message(string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
_userProfileService.DisableTextMessagesForUser(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
case TextCommandTypes.CustomAction:
messageEvent.Processed = true;
_actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, payload.GetCustomActionType());
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null)
{
var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType());
response.Message(string.Format("Resgrid recieved your text command. Status changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid recieved your text command and updated your status");
}
break;
case TextCommandTypes.CustomStaffing:
messageEvent.Processed = true;
_userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType());
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null)
{
var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType());
response.Message(string.Format("Resgrid recieved your text command. Staffing changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid recieved your text command and updated your staffing");
}
break;
case TextCommandTypes.MyStatus:
messageEvent.Processed = true;
var userStatus = _actionLogsService.GetLastActionLogForUser(profile.UserId);
var userStaffing = _userStateService.GetLastUserStateByUserId(profile.UserId);
var customStatusLevel = _customStateService.GetCustomPersonnelStatus(department.DepartmentId, userStatus);
var customStaffingLevel = _customStateService.GetCustomPersonnelStaffing(department.DepartmentId, userStaffing);
response.Message($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.");
break;
case TextCommandTypes.Calls:
messageEvent.Processed = true;
var activeCalls = _callsService.GetActiveCallsByDepartment(department.DepartmentId);
var activeCallText = new StringBuilder();
activeCallText.Append($"Active Calls for {department.Name}" + Environment.NewLine);
activeCallText.Append("---------------------" + Environment.NewLine);
foreach (var activeCall in activeCalls)
{
activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name} Nature:{activeCall.NatureOfCall}" + Environment.NewLine);
}
response.Message(activeCallText.ToString());
break;
case TextCommandTypes.Units:
messageEvent.Processed = true;
var unitStatus = _unitsService.GetAllLatestStatusForUnitsByDepartmentId(department.DepartmentId);
var unitStatusesText = new StringBuilder();
unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine);
unitStatusesText.Append("---------------------" + Environment.NewLine);
foreach (var unit in unitStatus)
{
var unitState = _customStateService.GetCustomUnitState(unit);
unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine);
}
response.Message(unitStatusesText.ToString());
break;
case TextCommandTypes.CallDetail:
messageEvent.Processed = true;
var call = _callsService.GetCallById(int.Parse(payload.Data));
var callText = new StringBuilder();
callText.Append($"Call Information for {call.Name}" + Environment.NewLine);
callText.Append("---------------------" + Environment.NewLine);
callText.Append($"Id: {call.CallId}" + Environment.NewLine);
callText.Append($"Number: {call.Number}" + Environment.NewLine);
callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine);
callText.Append("-----Nature-----" + Environment.NewLine);
callText.Append(call.NatureOfCall + Environment.NewLine);
callText.Append("-----Address-----" + Environment.NewLine);
if (!String.IsNullOrWhiteSpace(call.Address))
{
callText.Append(call.Address + Environment.NewLine);
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine);
}
}
catch
{
}
}
response.Message(callText.ToString());
break;
}
}
}
}
}
else if (textMessage.To == "17753765253") // Resgrid master text number
{
var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn);
var payload = _textCommandService.DetermineType(textMessage.Text);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
response.Message(help.ToString());
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
_userProfileService.DisableTextMessagesForUser(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
}
}
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
}
finally
{
_numbersService.SaveInboundMessageEvent(messageEvent);
}
//return Request.CreateResponse(HttpStatusCode.OK);
//var response = new TwilioResponse();
return(Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter()));
}
public string GetMessageForType(ProcessedNotification notification)
{
try
{
NotificationItem data = ObjectSerialization.Deserialize <NotificationItem>(notification.Data);
switch (notification.Type)
{
case EventTypes.UnitStatusChanged:
var unitEvent = _unitsService.GetUnitStateById((int)data.StateId);
var unitStatus = _customStateService.GetCustomUnitState(unitEvent);
if (unitEvent != null && unitEvent.Unit != null)
{
return(String.Format("Unit {0} is now {1}", unitEvent.Unit.Name, unitStatus.ButtonText));
}
else if (unitEvent != null)
{
return(String.Format("A Unit's status is now {0}", unitStatus.ButtonText));
}
else
{
return("A unit's status changed");
}
case EventTypes.PersonnelStaffingChanged:
var userStaffing = _userStateService.GetUserStateById((int)data.StateId);
var userProfile = _userProfileService.GetProfileByUserId(userStaffing.UserId);
var userStaffingText = _customStateService.GetCustomPersonnelStaffing(data.DepartmentId, userStaffing);
return(String.Format("{0} staffing is now {1}", userProfile.FullName.AsFirstNameLastName, userStaffingText.ButtonText));
case EventTypes.PersonnelStatusChanged:
var actionLog = _actionLogsService.GetActionlogById(data.StateId);
UserProfile profile = null;
if (actionLog != null)
{
profile = _userProfileService.GetProfileByUserId(actionLog.UserId);
}
else if (data.UserId != String.Empty)
{
profile = _userProfileService.GetProfileByUserId(data.UserId);
}
var userStatusText = _customStateService.GetCustomPersonnelStatus(data.DepartmentId, actionLog);
if (profile != null && userStatusText != null)
{
return(String.Format("{0} status is now {1}", profile.FullName.AsFirstNameLastName, userStatusText.ButtonText));
}
else if (profile != null)
{
return(String.Format("{0} status has changed", profile.FullName.AsFirstNameLastName));
}
return(String.Empty);
case EventTypes.UserCreated:
var newUserprofile = _userProfileService.GetProfileByUserId(data.UserId);
if (newUserprofile != null)
{
return(String.Format("{0} has been added to your department", newUserprofile.FullName.AsFirstNameLastName));
}
else
{
return("A new user has been added to your department");
}
case EventTypes.UserAssignedToGroup:
UserProfile groupUserprofile = null;
try
{
if (data.UserId != String.Empty)
{
groupUserprofile = _userProfileService.GetProfileByUserId(data.UserId);
}
}
catch { }
DepartmentGroup newGroup = null;
try
{
if (data.GroupId != 0)
{
newGroup = _departmentGroupsService.GetGroupById((int)data.GroupId, false);
}
}
catch { }
if (groupUserprofile != null && newGroup != null)
{
return(String.Format("{0} has been assigned to group {1}", groupUserprofile.FullName.AsFirstNameLastName, newGroup.Name));
}
else if (groupUserprofile != null && newGroup == null)
{
return(String.Format("{0} has been assigned to group", groupUserprofile.FullName.AsFirstNameLastName));
}
else if (newGroup != null && groupUserprofile == null)
{
return(String.Format("A user has been assigned to group {0}", newGroup.Name));
}
else
{
return(String.Format("A has been assigned to a group"));
}
case EventTypes.CalendarEventUpcoming:
var calandarItem = _calendarService.GetCalendarItemById((int)data.ItemId);
return(String.Format("Event {0} is upcoming", calandarItem.Title));
case EventTypes.DocumentAdded:
var document = _documentsService.GetDocumentById((int)data.ItemId);
return(String.Format("Document {0} has been added", document.Name));
case EventTypes.NoteAdded:
var note = _notesService.GetNoteById((int)data.ItemId);
if (note != null)
{
return(String.Format("Message {0} has been added", note.Title));
}
break;
case EventTypes.UnitAdded:
var unit = _unitsService.GetUnitById((int)data.UnitId);
return(String.Format("Unit {0} has been added", unit.Name));
case EventTypes.LogAdded:
var log = _workLogsService.GetWorkLogById((int)data.ItemId);
if (log != null)
{
var logUserProfile = _userProfileService.GetProfileByUserId(log.LoggedByUserId);
return(String.Format("{0} created log {1}", logUserProfile.FullName.AsFirstNameLastName, log.LogId));
}
else
{
return(String.Format("A new log was created"));
}
case EventTypes.DepartmentSettingsChanged:
return(String.Format("Settings have been updated for your department"));
case EventTypes.RolesInGroupAvailabilityAlert:
var userStateChanged = _userStateService.GetUserStateById(int.Parse(notification.Value));
var roleForGroup = _personnelRolesService.GetRoleById(notification.PersonnelRoleTargeted);
var groupForRole = _departmentGroupsService.GetGroupForUser(userStateChanged.UserId, notification.DepartmentId);
return(String.Format("Availability for role {0} in group {1} is at or below the lower limit", roleForGroup.Name, groupForRole.Name));
case EventTypes.RolesInDepartmentAvailabilityAlert:
if (notification != null)
{
var roleForDep = _personnelRolesService.GetRoleById(notification.PersonnelRoleTargeted);
if (roleForDep != null)
{
return(String.Format("Availability for role {0} for the department is at or below the lower limit", roleForDep.Name));
}
}
break;
case EventTypes.UnitTypesInGroupAvailabilityAlert:
if (data.UnitId != 0)
{
var unitForGroup = _unitsService.GetUnitById(data.UnitId);
if (unitForGroup != null && unitForGroup.StationGroupId.HasValue)
{
var groupForUnit = _departmentGroupsService.GetGroupById(unitForGroup.StationGroupId.Value);
return(String.Format("Availability for unit type {0} in group {1} is at or below the lower limit",
unitForGroup.Type, groupForUnit.Name));
}
}
return(String.Empty);
case EventTypes.UnitTypesInDepartmentAvailabilityAlert:
return(String.Format("Availability for unit type {0} for the department is at or below the lower limit", notification.UnitTypeTargeted));
case EventTypes.CalendarEventAdded:
var calEvent = _calendarService.GetCalendarItemById(notification.ItemId);
var department = _departmentsService.GetDepartmentById(calEvent.DepartmentId);
if (calEvent != null)
{
if (calEvent.ItemType == 0)
{
if (calEvent.IsAllDay)
{
return($"New Calendar Event {calEvent.Title} on {calEvent.Start.TimeConverter(department).ToShortDateString()}");
}
else
{
return($"New Calendar Event {calEvent.Title} on {calEvent.Start.TimeConverter(department).ToShortDateString()} at {calEvent.Start.TimeConverter(department).ToShortTimeString()}");
}
}
else
if (calEvent.IsAllDay)
{
return($"New Calendar RSVP Event {calEvent.Title} on {calEvent.Start.TimeConverter(department).ToShortDateString()}");
}
else
{
return($"New Calendar RSVP Event {calEvent.Title} on {calEvent.Start.TimeConverter(department).ToShortDateString()} at {calEvent.Start.TimeConverter(department).ToShortTimeString()}");
}
}
else
{
return(String.Empty);
}
case EventTypes.CalendarEventUpdated:
var calUpdatedEvent = _calendarService.GetCalendarItemById(notification.ItemId);
var calUpdatedEventDepartment = _departmentsService.GetDepartmentById(calUpdatedEvent.DepartmentId);
if (calUpdatedEvent != null)
{
return($"Calendar Event {calUpdatedEvent.Title} on {calUpdatedEvent.Start.TimeConverter(calUpdatedEventDepartment).ToShortDateString()} has changed");
}
else
{
return(String.Empty);
}
default:
throw new ArgumentOutOfRangeException("type");
}
}
catch (Exception ex)
{
Logging.LogException(ex, extraMessage: notification.Data);
return(String.Empty);
}
return(String.Empty);
}
