public static ICollection <CfgPerson> RetrieveAgentListfromAgentGroup(IConfService _confService,
int tenantid, CfgGroup group)
{
ICollection <CfgPerson> person = null;
CfgAgentGroup agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
qagentgroup.Dbid = group.DBID;
agentgroup = _confService
.RetrieveObject <CfgAgentGroup>(qagentgroup);
person = agentgroup.Agents;
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(person);
}
/// <summary>
/// 创建外拨活动
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static void CreateCampaign(IConfService _confService, string campaignname,
int tenantid, string switchname)
{
CfgTenantQuery qTenant = new CfgTenantQuery();
qTenant.Dbid = tenantid;
CfgTenant tenant = _confService.RetrieveObject <CfgTenant>(qTenant);
CfgSwitchQuery qSwitch = new CfgSwitchQuery();
qSwitch.Name = switchname;
qSwitch.TenantDbid = tenant.DBID;
CfgSwitch @switch = _confService
.RetrieveObject <CfgSwitch>(qSwitch);
CfgCampaign campaign = new CfgCampaign(_confService);
try
{
campaign.Name = campaignname;
campaign.Tenant = tenant;
campaign.Save();
}
catch (Exception ex)
{
log.Error("can not create campaignname " + campaignname + ":" + ex.Message);
}
}
private void Connect(string appName, int addpClientTimeout, int addpServerTimeout, string addpTrace)
{
configServerId = CConfServerIdentifier + Guid.NewGuid();
confServerConfiguration = new ConfServerConfiguration(configServerId)
{
Uri = new Uri(configServerPrimaryUri),
ClientName = appName,
UserName = "",
UserPassword = "",
WarmStandbyUri = new Uri(configServerBackupUri),
WarmStandbyAttempts = 5,
UseAddp = true,
AddpClientTimeout = addpClientTimeout,
AddpServerTimeout = addpServerTimeout,
AddpTrace = addpTrace
};
protocolManagementService = new ProtocolManagementService();
protocolManagementService.ProtocolOpened += OnProtocolOpened;
protocolManagementService.ProtocolClosed += OnProtocolClosed;
protocolManagementService.Register(confServerConfiguration);
eventBrokerService = BrokerServiceFactory.CreateEventBroker(protocolManagementService.Receiver);
confServiceContract = ConfServiceFactory.CreateConfService(protocolManagementService[configServerId], eventBrokerService);
confServiceContract.Register(OnConfEvent);
protocolManagementService.BeginOpen();
}
private static void InitializePSDKApplicationBlocks()
{
// Setup Application Blocks:
// Create Protocol Manager Service object
protocolManagementService = new ProtocolManagementService();
// Create and initialize connection configuration object for TServer.
confServerConfiguration = new ConfServerConfiguration(CONFIGSERVER_IDENTIFIER);
var ConfServerURI = WebConfigurationManager.AppSettings["CfgServer.URI"];
var ClientName = WebConfigurationManager.AppSettings["CfgServer.ClientName"];
var UserName = WebConfigurationManager.AppSettings["CfgServer.UserName"];
var UserPassword = WebConfigurationManager.AppSettings["CfgServer.UserPassword"];
// Set required values
try
{
confServerConfiguration.Uri = new Uri(ConfServerURI);
}
catch (Exception ex)
{
log.Error(ex.Message, ex);
}
confServerConfiguration.ClientName = ClientName;
confServerConfiguration.UserName = UserName;
confServerConfiguration.UserPassword = UserPassword;
if (System.Web.Configuration.WebConfigurationManager.AppSettings["CfgServer.HASupport"] == "1")
{
var uriBakup = System.Web.Configuration.WebConfigurationManager.AppSettings["CfgServer.URI_BAKUP"];
confServerConfiguration.WarmStandbyAttempts = 3;
confServerConfiguration.WarmStandbyTimeout = 3000;
confServerConfiguration.WarmStandbyUri = new Uri(uriBakup);
confServerConfiguration.FaultTolerance = FaultToleranceMode.WarmStandby;
}
// Register this connection configuration with Protocol Manager
protocolManagementService.Register(confServerConfiguration);
protocolManagementService.ProtocolOpened += new EventHandler <ProtocolEventArgs>(OnProtocolOpened);
protocolManagementService.ProtocolClosed += new EventHandler <ProtocolEventArgs>(OnProtocolClosed);
// Create and Initialize Message Broker Application Block
eventBrokerService = new EventBrokerService(protocolManagementService.Receiver);
// Activate event broker service
eventBrokerService.Activate();
confService = ConfServiceFactory.CreateConfService(
protocolManagementService[CONFIGSERVER_IDENTIFIER],
eventBrokerService);
eventBrokerService.Register(
eventConfServerEventsHandler,
new MessageFilter(protocolManagementService[CONFIGSERVER_IDENTIFIER].ProtocolId));
}
public static void Initialize(ISFDCListener subscirber, IAgentDetails agentDetails, IConfService confService)
{
try
{
_logger = Log.GenInstance();
_logger.Info("Initialize: Reading Configuration and Initializing Properties......");
AgentDetails = agentDetails;
ConfigService = confService;
SFDCListener = subscirber;
ReadAdvancedSearchOptions();// Reading Advanced Search Configurations
foreach (string sfdcObjectName in SFDCOptions.SFDCPopupPages)
{
switch (sfdcObjectName)
{
case "lead":
ReadLeadConfigurations(sfdcObjectName);
break;
case "contact":
ReadContactConfigurations(sfdcObjectName);
break;
case "account":
ReadAccountConfigurations(sfdcObjectName);
break;
case "case":
ReadCaseConfigurations(sfdcObjectName);
break;
case "opportunity":
ReadOpportunityConfigurations(sfdcObjectName);
break;
case "useractivity":
_logger.Info("Initialize: Reading User Profile Level Activity Configuration and Initializing Properties......");
UserActivityConfigs = ReadConfiguration.GetInstance().ReadSFDCUtilityConfig(AgentDetails.MyApplication, AgentDetails.AgentGroups, AgentDetails.Person, sfdcObjectName);
break;
default:
if (sfdcObjectName.Contains("customobject"))
{
ReadCustomObjectConfigurations(sfdcObjectName);
}
break;
}
}
//Read Profile Activity/ UserActivity
ReadProfileActivityLog();
if (!String.IsNullOrEmpty(CommonPopupObjects))
{
CommonPopupObjects = CommonPopupObjects.Substring(0, CommonPopupObjects.Length - 1);
}
}
catch (Exception generalException)
{
_logger.Error("Initialize: Error Occurred while Reading SFDC Object configurations : " + generalException.ToString());
}
}
private static CfgPersonQuery BuildExecutableQuery(IConfService service, params Action <CfgPersonQuery>[] queryBuilders)
{
var query = new CfgPersonQuery(service);
foreach (var builder in queryBuilders)
{
builder?.Invoke(query);
}
return(query);
}
private static CfgFilterBasedQuery CreateDbidQuery(IConfService service, Type queryType, int dbid)
{
if (!dbidQueries.Value.Contains(queryType))
{
throw new InvalidOperationException($"The provided query type is not valid for filtering by DBID: {queryType.FullName}");
}
var query = CreateQuery(service, queryType);
queryType.GetProperty(DbidProperty).SetValue(query, dbid);
return(query);
}
public KeyValueCollection ReadBusinessAttribuiteConfig(IConfService configService, int tenantDBID, string attributeName, string attributeValueName)
{
try
{
logger.Info("ReadBusinessAttribuiteConfig : Reading Business Attribute Configurations.............");
logger.Info("ReadBusinessAttribuiteConfig : Business Attribute Name : " + attributeName);
logger.Info("ReadBusinessAttribuiteConfig : Business Attribute Value Name : " + attributeValueName);
logger.Info("ReadBusinessAttribuiteConfig : Tenant DBID : " + tenantDBID.ToString());
if (configService != null)
{
CfgEnumeratorQuery enumeratorQuery = new CfgEnumeratorQuery();
enumeratorQuery.TenantDbid = tenantDBID;
enumeratorQuery.Name = attributeName;
CfgEnumerator _cfgEnumerator = configService.RetrieveObject <CfgEnumerator>(enumeratorQuery);
if (_cfgEnumerator != null)
{
CfgEnumeratorValueQuery enumeratorValueQuery = new CfgEnumeratorValueQuery();
enumeratorValueQuery.EnumeratorDbid = _cfgEnumerator.DBID;
enumeratorValueQuery.Name = attributeValueName;
CfgEnumeratorValue _cfgEnumeratorValue = configService.RetrieveObject <CfgEnumeratorValue>(enumeratorValueQuery);
if (_cfgEnumeratorValue != null)
{
logger.Info("ReadBusinessAttribuiteConfig : Configuration Data : " + Convert.ToString(_cfgEnumeratorValue.UserProperties));
return(_cfgEnumeratorValue.UserProperties);
}
else
{
logger.Info("ReadBusinessAttribuiteConfig : Reading Business Attribute Value " + attributeValueName + " Failed ");
}
}
else
{
logger.Info("ReadBusinessAttribuiteConfig : Reading Business Attribute " + attributeName + " Failed ");
}
}
else
{
logger.Info("ReadBusinessAttribuiteConfig : Can not read Business Attribute " + attributeName + ", because ConfService Object is null ");
}
}
catch (Exception generalException)
{
this.logger.Error("ReadBusinessAttribuiteConfig : Error occurred while reading Business Attribute Configuration :" + generalException.ToString());
}
return(null);
}
/// <summary>
/// 删除一个外拨活动
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static void DeleteCampaign(IConfService _confService, string campaignname,
int tenantid, string switchname)
{
CfgCampaignQuery qcampaign = new CfgCampaignQuery(_confService);
try
{
qcampaign.Name = campaignname;
qcampaign.TenantDbid = tenantid;
CfgCampaign campaign = _confService.RetrieveObject <CfgCampaign>(qcampaign);
campaign.Delete();
}
catch (Exception ex)
{
log.Error("can not create campaignname " + campaignname + ":" + ex.Message);
}
}
/// <summary>
/// 获取Tenant
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static CfgTenant RetrieveTenant(IConfService _confService,
int tenantid)
{
CfgTenant tenant = null;
CfgTenantQuery qtenant = new CfgTenantQuery(_confService);
try
{
qtenant.Dbid = tenantid;
tenant = _confService
.RetrieveObject <CfgTenant>(qtenant);
}
catch (Exception ex)
{
log.Error("获取tenant列表失败 " + ex.Message);
}
return(tenant);
}
/// <summary>
/// 获取座席列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgPerson> RetrieveAgentList(IConfService _confService,
int tenantid)
{
ICollection <CfgPerson> person = null;
CfgPersonQuery qperson = new CfgPersonQuery(_confService);
try
{
qperson.TenantDbid = tenantid;
person = _confService
.RetrieveMultipleObjects <CfgPerson>(qperson);
}
catch (Exception ex)
{
log.Error("获取qperson列表失败 " + ex.Message);
}
return(person);
}
/// <summary>
/// 获取座席组
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static CfgAgentGroup RetrieveAgentGroup(IConfService _confService, int dbid,
int tenantid)
{
CfgAgentGroup agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
qagentgroup.Dbid = dbid;
agentgroup = _confService
.RetrieveObject <CfgAgentGroup>(qagentgroup);
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(agentgroup);
}
/// <summary>
/// 获取座席组列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgAgentGroup> RetrieveAgentGroupList(IConfService _confService,
int tenantid)
{
ICollection <CfgAgentGroup> agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
agentgroup = _confService
.RetrieveMultipleObjects <CfgAgentGroup>(qagentgroup);
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(agentgroup);
}
/// <summary>
/// 获取CfgTableAccess列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgTableAccess> RetrieveTableAccessList(IConfService _confService,
int tenantid)
{
ICollection <CfgTableAccess> dn = null;
CfgTableAccessQuery qdn = new CfgTableAccessQuery(_confService);
try
{
qdn.TenantDbid = tenantid;
qdn.Type = CfgTableType.CFGTTCallingList;
dn = _confService
.RetrieveMultipleObjects <CfgTableAccess>(qdn);
}
catch (Exception ex)
{
log.Error("获取CfgTableAccess列表失败 " + ex.Message);
}
return(dn);
}
/// <summary>
/// 获取外拨活动list
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgCampaign> RetrieveCampaignList(IConfService _confService,
int tenantid)
{
ICollection <CfgCampaign> campaign = null;
CfgCampaignQuery qcampaign = new CfgCampaignQuery(_confService);
try
{
qcampaign.TenantDbid = tenantid;
campaign = _confService
.RetrieveMultipleObjects <CfgCampaign>(qcampaign);
}
catch (Exception ex)
{
log.Error("获取campaign列表失败 " + ex.Message);
}
return(campaign);
}
/// <summary>
/// 获取外拨群组列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgCampaignGroup> RetrieveCampaignGroupList(IConfService _confService, CfgCampaign campaign,
int tenantid)
{
ICollection <CfgCampaignGroup> campaigngroup = null;
CfgCampaignGroupQuery qcampaigngroup = new CfgCampaignGroupQuery(_confService);
try
{
qcampaigngroup.TenantDbid = tenantid;
qcampaigngroup.CampaignDbid = campaign.DBID;
campaigngroup = _confService
.RetrieveMultipleObjects <CfgCampaignGroup>(qcampaigngroup);
}
catch (Exception ex)
{
log.Error("获取CfgCampaignGroup列表失败 " + ex.Message);
}
return(campaigngroup);
}
/// <summary>
/// 获取DN列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgDN> RetrieveDNList(IConfService _confService,
CfgDNType dntype,
int tenantid)
{
ICollection <CfgDN> dn = null;
CfgDNQuery qdn = new CfgDNQuery(_confService);
try
{
qdn.TenantDbid = tenantid;
qdn.DnType = dntype;
dn = _confService
.RetrieveMultipleObjects <CfgDN>(qdn);
}
catch (Exception ex)
{
log.Error("获取CfgDN列表失败 " + ex.Message);
}
return(dn);
}
public void Start()
{
IsStart = true;
try
{
confservice = ConfigAPIUtils.InitializeConfigService(Utils.cfgserverhost.ToString(), Utils.cfgserverport, Utils.username.ToString(), Utils.password.ToString());
}
catch (Exception ex)
{
log.Error(ex.Message, ex);
}
try
{
OCS_URI = System.Configuration.ConfigurationManager.AppSettings["OCS_URI"];
InitializePSDKApplicationBlocks();
IsStart = true;
}
catch (Exception ex)
{
log.Error(ex.Message, ex);
}
Connect();
}
public static IConfService InitializeConfigService(string cfgsrvHost,
int cfgsrvPort, string username, string password)
{
Endpoint confServerUri = new Endpoint(new Uri("tcp://" + cfgsrvHost + ":" + cfgsrvPort));
String _clientName = "default";
ConfServerProtocol cfgServiceProtocol;
EventBrokerService _eventBrokerService;
cfgServiceProtocol = new ConfServerProtocol(confServerUri);
cfgServiceProtocol.ClientName = _clientName;
cfgServiceProtocol.UserName = username;
cfgServiceProtocol.UserPassword = password;
cfgServiceProtocol.ClientApplicationType = (int)CfgAppType.CFGSCE;
try
{
cfgServiceProtocol.Open();
}
catch (ProtocolException e)
{
log.Info(e.Message);
}
catch (Exception e)
{
log.Info(e.Message);
}
_eventBrokerService = BrokerServiceFactory
.CreateEventBroker(cfgServiceProtocol);
IConfService cfgService = ConfServiceFactory.CreateConfService(
cfgServiceProtocol, _eventBrokerService);
return(cfgService);
}
private static IConfService OpenCfg()
{
var ConfServerURI = WebConfigurationManager.AppSettings["CfgServer.URI"];
var ClientName = WebConfigurationManager.AppSettings["CfgServer.ClientName"];
var UserName = WebConfigurationManager.AppSettings["CfgServer.UserName"];
var UserPassword = WebConfigurationManager.AppSettings["CfgServer.UserPassword"];
Endpoint confServerUri = new Endpoint(new Uri(ConfServerURI));
ConfServerProtocol cfgServiceProtocol;
EventBrokerService _eventBrokerService;
cfgServiceProtocol = new ConfServerProtocol(confServerUri);
cfgServiceProtocol.ClientName = ClientName;
cfgServiceProtocol.UserName = UserName;
cfgServiceProtocol.UserPassword = UserPassword;
cfgServiceProtocol.ClientApplicationType = (int)CfgAppType.CFGSCE;
try
{
cfgServiceProtocol.Open();
}
catch (ProtocolException e)
{
log.Error(e.Message);
}
catch (Exception e)
{
log.Error(e.Message);
}
_eventBrokerService = BrokerServiceFactory.CreateEventBroker(cfgServiceProtocol);
IConfService cfgService = ConfServiceFactory.CreateConfService(cfgServiceProtocol, _eventBrokerService);
return(cfgService);
}
/// <summary>
/// Get Subscriber object
/// </summary>
/// <param name="subscirber"></param>
public void SubscribeSFDCPopup(ISFDCListener subscirber, ILog _logger, IAgentDetails agentDetails, IConfService confService)
{
if (subscirber != null && _logger != null && agentDetails != null && confService != null)
{
this._logger = Log.GenInstance().CreateLogger(subscirber, _logger);
InitializeSFDCIntegration(subscirber, agentDetails, confService);
_logger.Info("*****************************************************************");
this._logger.Info("SFDCController: Assembly Name " + Assembly.GetExecutingAssembly().GetName().Name);
this._logger.Info("SFDCController: Assembly Version " + Assembly.GetExecutingAssembly().GetName().Version);
_logger.Info("*****************************************************************");
_logger.Info("Subscribe : SFDCController Subscription Success");
}
else
{
throw new Exception("SFDC Popup Subscription Failed because Supplied Parameter(s) are null");
}
}
/// <summary> /// Adapter to convert from <typeparamref name="TContract"/> to <typeparamref name="TPsdk"/>. /// </summary> /// <param name="ctiObject">The CTI object to translate.</param> /// <param name="service">A Config Service object capable of creating and saving the PSDK Config object.</param> /// <returns>A PSDK Model equivalent to the provided CTI Model, bound directly to Genesys.</returns> protected abstract TPsdk ToPsdk(TContract ctiObject, IConfService service);
/// <summary>
/// Initialize SFDC Adapter
/// </summary>
/// <param name="agentDetails">Agent Details</param>
/// <param name="tServer">T-Server Protocol</param>
/// <param name="configProtocol">Config Server Protocol</param>
private void InitializeSFDCIntegration(ISFDCListener subscirber, IAgentDetails agentDetails, IConfService confService)
{
try
{
_logger.Info("InitializeSFDCIntegration : Initializing Common Properties for SFDC Popup");
Settings.GeneralConfigs = ReadConfiguration.GetInstance().ReadGeneralConfigurations(agentDetails.MyApplication, agentDetails.AgentGroups, agentDetails.Person);
if (Settings.GeneralConfigs != null)
{
Settings.SFDCOptions = Pointel.Salesforce.Adapter.Configurations.ReadProperties.GetInstance().GetSFDCGeneralProperties(Settings.GeneralConfigs);
if (Settings.SFDCOptions != null)
{
if (Settings.SFDCOptions.EnableSFDCIntegration)
{
// Initializing Common Properties in Settings
Settings.Initialize(subscirber, agentDetails, confService);
//Start SFDC Server
if (Settings.SFDCOptions.SFDCPopupChannels != null && Settings.SFDCOptions.SFDCConnectPort != 0)
{
SFDCHttpServer.GetInstance().StartListener(Environment.CurrentDirectory + @"\Files", Settings.SFDCOptions.SFDCConnectPort);
if (Settings.IsVoiceEnabled)
{
_voicePopup = new VoiceEventHandler();
}
if (Settings.IsChatEnabled)
{
_chatPopup = new ChatEventHandler();
}
if (Settings.IsEmailEnabled)
{
_emailPopup = new EmailEventHandler();
}
//PopupBrowser
if (Settings.SFDCOptions.SFDCPopupContainer != null)
{
if (Settings.SFDCOptions.SFDCPopupContainer.Equals("browser"))
{
if (Settings.SFDCOptions.SFDCLoginURL != null)
{
this._logger.Info("Lauching SFDC URL : " + PopupURL(Settings.SFDCOptions.SFDCLoginURL, Settings.SFDCOptions.SFDCPopupBrowserName,
Settings.SFDCOptions.EnableAddressbar, Settings.SFDCOptions.EnableStatusbar));
}
else
{
this._logger.Info("SFDC Login URL is null. ");
}
}
else
{
Settings.SFDCListener.ReceiveSFDCWindow(new SFDCPopupWindow(Settings.SFDCOptions.SFDCLoginURL));
}
}
else
{
this._logger.Info("SFDC Popup Container is null. ");
}
if (!Settings.SFDCListener.IsSFDCConnected && Settings.SFDCOptions.AlertSFDCConnectionStatus)
{
Settings.SFDCListener.SFDCConnectionStatus(LogMode.Error, Settings.SFDCOptions.SFDCConnectionFailureMessage);
}
}
else
{
this._logger.Info("SFDC Popup Aborted, because either popup channel or port number is empty ");
this._logger.Info("SFDC Popup Channels : " + Settings.SFDCOptions.SFDCPopupChannels);
this._logger.Info("SFDC Port Number : " + Settings.SFDCOptions.SFDCConnectPort);
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC Integration Disabled");
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC General Config object is null...");
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC popup can not be started because SFDC General Configuration has is found.");
}
}
catch (Exception generalException)
{
_logger.Error("InitializeSFDCIntegration : Error Occurred while start SFDC Popup " + generalException.ToString());
}
}
/// <summary>
/// Constructs a delegate capable of retrieving all Configuration Objects of type <typeparamref name="TCfgObject"/> using the provided <paramref name="service"/>.
/// </summary>
/// <typeparam name="TCfgObject">The type of Configuration Object the delegate is specialized for.</typeparam>
/// <param name="service">A valid Configuration Service object.</param>
/// <returns>A delegate which can be invoked to retrieve all Configuration Objects of type <typeparamref name="TCfgObject"/>.</returns>
public static Func <IEnumerable <TCfgObject> > BuildGetAllQuery <TCfgObject>(this IConfService service)
where TCfgObject : CfgObject
=> () => BuildGetAllQuery <TCfgObject>()(service);
internal static CfgFilterBasedQuery CreateQuery(IConfService service, Type queryType)
=> queryType.GetConstructor(new[] { QueryConstructorArgument })
.Invoke(new[] { service }) as CfgFilterBasedQuery;
/// <summary> /// Constructs a delegate capable of retrieving a Config Server Person object by Last Name using the provided <paramref name="service"/>. /// </summary> /// <param name="service">A valid Configuration Service object.</param> /// <param name="queryBuilder">Optional delegate used to set additional filters.</param> /// <returns>A delegate which can be invoked to retrieve a Config Server Person object matching the provided name.</returns> public static Func <string, IEnumerable <CfgPerson> > GetLastNameQuery(this IConfService service, Action <CfgPersonQuery> queryBuilder = default) => name => BuildExecutableQuery(service, queryBuilder, q => q.LastName = name).Execute();
/// <summary> /// Constructs a delegate capable of retrieving a Config Server Person object by Username using the provided <paramref name="service"/>. /// </summary> /// <param name="service">A valid Configuration Service object.</param> /// <param name="queryBuilder">Optional delegate used to set additional filters.</param> /// <returns>A delegate which can be invoked to retrieve a Config Server Person object matching the provided name.</returns> public static Func <string, CfgPerson> GetUserNameQuery(this IConfService service, Action <CfgPersonQuery> queryBuilder = default) => name => BuildExecutableQuery(service, queryBuilder, q => q.UserName = name).ExecuteSingleResult();
/// <summary>
/// Constructs a delegate capable of retrieving a Configuration Object of type <typeparamref name="TCfgObject"/> by its DBID.
/// </summary>
/// <typeparam name="TCfgObject">The type of Configuration Object to retrieve.</typeparam>
/// <param name="service">A valid Configuration Service object.</param>
/// <returns>A delegate which can be invoked to retrieve a Config Object with the provided DBID.</returns>
public static Func <int, TCfgObject> BuildDbidQuery <TCfgObject>(this IConfService service)
where TCfgObject : CfgObject
=> dbid => BuildDbidQuery <TCfgObject>()(service, dbid);
public static void InitializeUtils(ISFDCListener _subscirber, IAgentDetails _agentDetails, IConfService _confService)
{
try
{
logger = Log.GenInstance();
logger.Info("InitializeUtils : Reading Configuration and Initializing Properties......");
AgentDetails = _agentDetails;
ConfigService = _confService;
SFDCListener = _subscirber;
foreach (string sfdcObject in SFDCOptions.SFDCPopupPages)
{
KeyValueCollection ConfigData = null;
if (sfdcObject == "lead")
{
CommonPopupObjects += "Lead,";
logger.Info("InitializeUtils : Reading SFDCLead Configuration and Initializing Properties......");
LeadConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (LeadConfigs != null)
{
LeadVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(LeadConfigs, sfdcObject);
LeadChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(LeadConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
LeadNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Lead Configuration Found.");
}
}
else if (sfdcObject == "contact")
{
CommonPopupObjects += "Contact,";
logger.Info("InitializeUtils : Reading SFDCContact Configuration and Initializing Properties......");
ContactConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (ContactConfigs != null)
{
ContactVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(ContactConfigs, sfdcObject);
ContactChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(ContactConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
ContactNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Contact Configuration Found.");
}
}
else if (sfdcObject == "account")
{
CommonPopupObjects += "Account,";
logger.Info("InitializeUtils : Reading SFDCAccount Configuration and Initializing Properties......");
AccountConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (AccountConfigs != null)
{
AccountVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(AccountConfigs, sfdcObject);
AccountChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(AccountConfigs, sfdcObject);
AccountNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Account Configuration Found.");
}
}
else if (sfdcObject == "case")
{
CommonPopupObjects += "Case,";
logger.Info("InitializeUtils : Reading SFDCCase Configuration and Initializing Properties......");
CaseConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (CaseConfigs != null)
{
CaseVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(CaseConfigs, sfdcObject);
CaseChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(CaseConfigs, sfdcObject);
CaseNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Case Configuration Found.");
}
}
else if (sfdcObject == "opportunity")
{
CommonPopupObjects += "Opportunity,";
logger.Info("InitializeUtils : Reading SFDCOpportunity Configuration and Initializing Properties......");
OpportunityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (OpportunityConfigs != null)
{
OpportunityVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(OpportunityConfigs, sfdcObject);
OpportunityChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(OpportunityConfigs, sfdcObject);
OpportunityNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Opportunity Configuration Found.");
}
}
else if (sfdcObject.Contains("customobject"))
{
logger.Info("InitializeUtils : Reading SFDCCustomObject Configuration and Initializing Properties......");
logger.Info("InitializeUtils : Object Name : " + sfdcObject);
KeyValueCollection customConfig = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (customConfig != null)
{
CustomObjectConfigs.Add(sfdcObject, customConfig);
VoiceOptions voiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(customConfig, sfdcObject);
if (voiceOptions != null)
{
if (voiceOptions.ObjectName != null)
{
CommonPopupObjects += voiceOptions.ObjectName + ",";
CustomObjectNames.Add(voiceOptions.ObjectName, sfdcObject);
}
CustomObjectVoiceOptions.Add(sfdcObject, voiceOptions);
}
ChatOptions chatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(customConfig, sfdcObject);
if (chatOptions != null)
{
CustomObjectChatOptions.Add(sfdcObject, chatOptions);
}
CustomObjectNewRecordConfigs.Add(sfdcObject, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject));
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Configuration Found for the CustomObject : " + sfdcObject);
}
}
else if (sfdcObject == "useractivity")
{
logger.Info("InitializeUtils : Reading SFDCUserActivity Configuration and Initializing Properties......");
UserActivityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (UserActivityConfigs != null)
{
UserActivityVoiceOptions = ReadProperties.GetInstance().GetSFDCUserActivityVoiceProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection voiceUserActivityLog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (voiceUserActivityLog != null)
{
VoiceActivityLogCollection.Add(sfdcObject, voiceUserActivityLog);
}
UserActivityChatOptions = ReadProperties.GetInstance().GetSFDCUserActivityChatProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection chatuseractivitylog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (chatuseractivitylog != null)
{
ChatActivityLogCollection.Add(sfdcObject, chatuseractivitylog);
}
}
else
{
logger.Info("InitializeUtils : No SFDCUserActivity Configuration Found.");
}
}
}
if (!String.IsNullOrEmpty(CommonPopupObjects))
{
CommonPopupObjects = CommonPopupObjects.Substring(0, CommonPopupObjects.Length - 1);
}
if (SFDCOptions.CanUseCommonSearchData)
{
//Read business attribute for Profile level activity
if (!string.IsNullOrWhiteSpace(SFDCOptions.ProfileActivityBusinessAttributeName))
{
ProfileLevelActivity = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ProfileActivityBusinessAttributeName, "voice.useractivity");
}
else
{
logger.Info("ProfileLevel Activity Log Creation is not configured");
}
}
}
catch (Exception generalException)
{
logger.Error("InitializeUtils : Error Occurred while Reading SFDC Object configurations : " + generalException.ToString());
}
}
private void confserv()
{
try
{
IAgent agent = container.Resolve <IAgent>();
#region ADDP settings
PropertyConfiguration config = new PropertyConfiguration();
config.UseAddp = true;
config.AddpServerTimeout = 30;
config.AddpClientTimeout = 90;
//config.AddpTrace = "both";
config.AddpTraceMode = AddpTraceMode.Both;
#endregion
Endpoint endpoint = new Endpoint("10.220.57.1", 2020);
ConfServerProtocol confProtocol = new ConfServerProtocol(endpoint);
confProtocol.ClientApplicationType = (int)CfgAppType.CFGSCE;
confProtocol.ClientName = "default";
confProtocol.UserName = agent.UserName;
confProtocol.UserPassword = agent.Password;
try
{
confProtocol.BeginOpen();
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
IConfService confservice = (ConfService)ConfServiceFactory.CreateConfService(confProtocol);
CfgPersonQuery query = new CfgPersonQuery();
query.UserName = agent.UserName;
CfgPerson person = confservice.RetrieveObject <CfgPerson>(query);
//MessageBox.Show(person.ToString());
CfgAccessGroupQuery querys = new CfgAccessGroupQuery();
querys.PersonDbid = person.DBID;
querys.TenantDbid = 101;
ICollection <CfgAccessGroup> accessGroups = confservice.RetrieveMultipleObjects <CfgAccessGroup>(querys);
foreach (CfgAccessGroup accessGroup in accessGroups)
{
agentProfile = accessGroup.GroupInfo.Name.ToString();
MessageBox.Show(agentProfile);
if (agentProfile.Equals("Azf_Nar"))
{
agentProfile = "Azf_Nar";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Azf_Fixed"))
{
agentProfile = "Azf_Fixed";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Backcell"))
{
agentProfile = "Backcell";
MessageBox.Show(agentProfile);
break;
}
}
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
}
