/// <summary>
/// Adiciona un caso en la aplicación Service Desk
/// </summary>
/// <param name="input">Parámetros para crear un caso </param>
/// <param name="user">Usuario autenticado</param>
/// <returns>estado del caso creado</returns>
public async Task <OutputResponseCaseAsdkV8Dto> Create(InputCreateCaseAsdkV8Dto input)
{
UrlParameters parameterUrl = new UrlParameters
{
itemType = input.CaseType
};
string uriCreateCase = ConfigurationService.UrlCreateCase.ConvertUrl(parameterUrl);
string endpoint = ConfigurationService.UrlServiceDesk + uriCreateCase;
CreateCaseV8 createCase = input.MapperModel(new CreateCaseV8());
createCase.AuthorId = Principal.User().Id;
List <AnswerGeneralV8Api> listProperty = new List <AnswerGeneralV8Api>();
listProperty.FillProperties(createCase, true);
List <AnswerGeneralV8Api> answerApi = await ConnectionService.PostAsync <List <AnswerGeneralV8Api> >(Principal.User().KeyAuthorization, endpoint, listProperty);
OutputResponseCaseAsdkV8Dto answerCreate = answerApi.ConvertModel(new OutputResponseCaseAsdkV8Dto());
if (input.AdditionalFields?.Count > 0 && answerCreate?.ItemId > 0)
{
await UpdateAdditionalFields(input.AdditionalFields, answerCreate.ItemId, input.CaseType);
}
return(answerCreate);
}
/// <summary>
/// Establece la configuración para autenticar al usuario
/// </summary>
/// <param name="model">parámetros de autenticación</param>
/// <param name="urlServiceDesk">endpoint de Service Desk</param>
/// <returns>token</returns>
public async Task <AnswerAuthentication> AuthenticateV8(InputAuthenticateDto model)
{
List <AnswerGeneralV8Api> listProperty = new List <AnswerGeneralV8Api>();
listProperty.FillProperties(model, true);
string endpoint = ConfigurationService.UrlServiceDesk + ConfigurationService.UrlLogin;
List <AnswerGeneralV8Api> answerApi = await ConectionService.PostAsync <List <AnswerGeneralV8Api> >(string.Empty, endpoint, listProperty);
return(answerApi.ConvertModel(new AnswerAuthentication()));
}
public async Task <OutputParametersDto> GetProject()
{
string uri = ConfigurationService.UrlProjects;
string endpoint = ConfigurationService.UrlServiceDesk + uri;
dynamic obj = new
{
consoleType = Constants.TypeConsole_Specialist
};
AnswerGetProjectV9Api projectAsdkV9 = await ConnectionService.PostAsync <AnswerGetProjectV9Api>(token, endpoint, obj, Constants.NameHeaderTokenASDK_V9);
return(new OutputParametersDto
{
Parameters = projectAsdkV9.Content.MapperModelParameters()
});
}
public async Task <List <AdditionalFieldsV9> > GetAdditionalField(int itemType, int stateId, int categoryId)
{
var token = Principal.TokenAuthenticationASDK_V9();
ModelByCategoryV9 modelByCategory = await ManagmentParametersV9Service.GetModelByCategory(itemType, categoryId);
InputGetAdditionalFieldsAsdkV9Dto inputGetAdditionalFields = new InputGetAdditionalFieldsAsdkV9Dto
{
categoryId = categoryId,
consoleType = Constants.TypeConsole_Specialist,
itemType = itemType,
modelId = modelByCategory.Id,
stateId = stateId
};
string uriAdditionalFields = ConfigurationService.UrlAdditionalFieldsAsdkV9;
string endpoint = ConfigurationService.UrlServiceDesk + uriAdditionalFields;
AnswerAdditionalFieldsAsdkV9Api AdditionalFieldsAsdkV9 = await ConnectionService.PostAsync <AnswerAdditionalFieldsAsdkV9Api>(token, endpoint, inputGetAdditionalFields, Constants.NameHeaderTokenASDK_V9);
return(AdditionalFieldsAsdkV9.Content);
}
public async Task <OutputResponseCaseAsdkV9Dto> Create(InputCreateCaseAsdkV9Dto input)
{
string uriCreateCase = ConfigurationService.UrlCreateCase;
string endpoint = ConfigurationService.UrlServiceDesk + uriCreateCase;
ModelByCategoryV9 modelByCategory = await ManagmentParametersV9Service.GetModelByCategory(input.ItemType, input.CategoryId);
UserASDKV9 userASDKV9 = await ManagmentUserAsdkV9Service.GetUser();
CreateCaseV9 createCase = input.MapperModel(new CreateCaseV9());
createCase.authorId = userASDKV9.Id;
createCase.tempItemId = -2;
createCase.consoleType = Constants.TypeConsole_Specialist;
createCase.modelId = Convert.ToInt32(modelByCategory.Id);
createCase.isFeeAvailable = true;
// TimeZoneInfo.ConvertTimeToUtc(thisTime, TimeZoneInfo.Local)
createCase.instance = new DateTimeOffset(DateTime.UtcNow).ToUnixTimeMilliseconds();
List <AdditionalFieldsV9> listAdditionalFieldV9 = await ManagmentAdditionalFieldV9Service.GetAdditionalField(input.ItemType, input.StateId, input.CategoryId);
List <AdditionalFieldsV9> addFieldsV9 = new List <AdditionalFieldsV9>();
foreach (var item in input.AdditionalFields)
{
MapperAdditionalFieldsV9 additionalFieldsV9 = JsonConvert.DeserializeObject <MapperAdditionalFieldsV9>(item.AdvancedFieldId);
AdditionalFieldsV9 itemInput = additionalFieldsV9.MapperModel(new AdditionalFieldsV9());
AdditionalFieldsV9 itemAdditionalField = listAdditionalFieldV9.FirstOrDefault(x => x.Equals(itemInput));
if (itemAdditionalField != null && !string.IsNullOrWhiteSpace(item.Value))
{
listAdditionalFieldV9.Remove(itemAdditionalField);
AdditionalFiieldType fieldType = (AdditionalFiieldType)itemAdditionalField.fieldType;
if (fieldType == AdditionalFiieldType.ShortText || fieldType == AdditionalFiieldType.LongText || fieldType == AdditionalFiieldType.Link)
{
itemAdditionalField.stringValue = item.Value;
}
if (fieldType == AdditionalFiieldType.CheckBox)
{
bool.TryParse(item.Value, out bool result);
itemAdditionalField.boolValue = result;
}
if (fieldType == AdditionalFiieldType.Numeric || fieldType == AdditionalFiieldType.Decimal || fieldType == AdditionalFiieldType.Currency)
{
float.TryParse(item.Value, out float result);
itemAdditionalField.floatValue = result;
}
if (fieldType == AdditionalFiieldType.Datetime || fieldType == AdditionalFiieldType.Date)
{
DateTime.TryParse(item.Value, out DateTime dateTime);
DateTime time = new DateTime(dateTime.Year, dateTime.Month, dateTime.Day, dateTime.Hour, dateTime.Minute, dateTime.Second, DateTimeKind.Local);
itemAdditionalField.dateValue = new DateTimeOffset(time).ToUnixTimeMilliseconds();
}
if (fieldType == AdditionalFiieldType.Time)
{
Regex reguex = new Regex(Constants.Regex_ValidationTimeSpan);
if (reguex.IsMatch(item.Value))
{
TimeSpan.TryParse(item.Value, out TimeSpan time);
DateTime date = new DateTime(1970, 1, 1, time.Hours, time.Minutes, time.Seconds, DateTimeKind.Local);
itemAdditionalField.dateValue = new DateTimeOffset(date).ToUnixTimeMilliseconds();
}
}
if (fieldType == AdditionalFiieldType.CatalogTree)
{
int.TryParse(item.Value, out int result);
itemAdditionalField.catalogId = result;
}
if (fieldType == AdditionalFiieldType.Recursive)
{
InputMapperRecursiveFieldDto fieldRecursive = JsonConvert.DeserializeObject <InputMapperRecursiveFieldDto>(item.Value);
itemAdditionalField.intValue = fieldRecursive.Id;
itemAdditionalField.stringValue = fieldRecursive.Name;
}
//if (fieldType.Equals(Constants.List) || fieldType.Equals(Constants.CatalogList))
//{
// int.TryParse(item.Value, out int result);
// LookupValues selected = itemAdditionalField.LookupValues.FirstOrDefault(x => x.Id == result);
// if (selected != null)
// {
// itemAdditionalField.Selected = selected;
// itemAdditionalField.IntValue = selected.Id;
// itemAdditionalField.StringValue = selected.Name;
// }
//}
}
addFieldsV9.Add(itemAdditionalField);
}
listAdditionalFieldV9.ForEach(item => addFieldsV9.Add(item));
createCase.listAdditionalField = addFieldsV9;
AnswerCreateCaseApi answer = await ConnectionService.PostAsync <AnswerCreateCaseApi>(token, endpoint, createCase, Constants.NameHeaderTokenASDK_V9);
return(answer.MapperModel(new OutputResponseCaseAsdkV9Dto()));
}
