public void RaiseRequest(CRMData data)
{
Console.WriteLine("\nNew Request Raised.. Sending Emails.. ");
string emailBody = FormatEmail(data);
SendMail(emailBody, data);
successor?.RaiseRequest(data);
}
public void RaiseRequest(CRMData data)
{
Console.WriteLine("\nNew Request Raised.. Allocate to The Right Department.. ");
// Forward to right department
switch (data.OrgDept.Name)
{
case "IT":
break;
case "SW":
break;
case "HR":
break;
}
data.CRMStatus = CRMData.Status.Assigned;
successor?.RaiseRequest(data);
}
/// <summary>
///
/// </summary>
/// <param name="data"></param>
public void RaiseRequest(CRMData data)
{
Console.WriteLine("\nNew Request Raised.. Insert to Database.. ");
data.CRMStatus = CRMData.Status.New;
data.DateRaised = DateTime.Now;
data.TrackingId = "CRM0x00023" + data.OrgDept.Name + "0058";
try
{
SqlCommand cmd = new SqlCommand();
cmd.CommandType = System.Data.CommandType.Text;
cmd.CommandText = GetSQLCommand(data);
cmd.Connection = connection;
connection.Open();
cmd.ExecuteNonQuery();
connection.Close();
}
catch (Exception ex)
{
}
successor?.RaiseRequest(data);
}