public static void Initialize(ISFDCListener subscirber, IAgentDetails agentDetails, IConfService confService)
{
try
{
_logger = Log.GenInstance();
_logger.Info("Initialize: Reading Configuration and Initializing Properties......");
AgentDetails = agentDetails;
ConfigService = confService;
SFDCListener = subscirber;
ReadAdvancedSearchOptions();// Reading Advanced Search Configurations
foreach (string sfdcObjectName in SFDCOptions.SFDCPopupPages)
{
switch (sfdcObjectName)
{
case "lead":
ReadLeadConfigurations(sfdcObjectName);
break;
case "contact":
ReadContactConfigurations(sfdcObjectName);
break;
case "account":
ReadAccountConfigurations(sfdcObjectName);
break;
case "case":
ReadCaseConfigurations(sfdcObjectName);
break;
case "opportunity":
ReadOpportunityConfigurations(sfdcObjectName);
break;
case "useractivity":
_logger.Info("Initialize: Reading User Profile Level Activity Configuration and Initializing Properties......");
UserActivityConfigs = ReadConfiguration.GetInstance().ReadSFDCUtilityConfig(AgentDetails.MyApplication, AgentDetails.AgentGroups, AgentDetails.Person, sfdcObjectName);
break;
default:
if (sfdcObjectName.Contains("customobject"))
{
ReadCustomObjectConfigurations(sfdcObjectName);
}
break;
}
}
//Read Profile Activity/ UserActivity
ReadProfileActivityLog();
if (!String.IsNullOrEmpty(CommonPopupObjects))
{
CommonPopupObjects = CommonPopupObjects.Substring(0, CommonPopupObjects.Length - 1);
}
}
catch (Exception generalException)
{
_logger.Error("Initialize: Error Occurred while Reading SFDC Object configurations : " + generalException.ToString());
}
}
/// <summary>
/// Get Subscriber object
/// </summary>
/// <param name="subscirber"></param>
public void SubscribeSFDCPopup(ISFDCListener subscirber, ILog _logger, IAgentDetails agentDetails, IConfService confService)
{
if (subscirber != null && _logger != null && agentDetails != null && confService != null)
{
this._logger = Log.GenInstance().CreateLogger(subscirber, _logger);
InitializeSFDCIntegration(subscirber, agentDetails, confService);
_logger.Info("*****************************************************************");
this._logger.Info("SFDCController: Assembly Name " + Assembly.GetExecutingAssembly().GetName().Name);
this._logger.Info("SFDCController: Assembly Version " + Assembly.GetExecutingAssembly().GetName().Version);
_logger.Info("*****************************************************************");
_logger.Info("Subscribe : SFDCController Subscription Success");
}
else
{
throw new Exception("SFDC Popup Subscription Failed because Supplied Parameter(s) are null");
}
}
public static void InitializeUtils(ISFDCListener _subscirber, IAgentDetails _agentDetails, IConfService _confService)
{
try
{
logger = Log.GenInstance();
logger.Info("InitializeUtils : Reading Configuration and Initializing Properties......");
AgentDetails = _agentDetails;
ConfigService = _confService;
SFDCListener = _subscirber;
foreach (string sfdcObject in SFDCOptions.SFDCPopupPages)
{
KeyValueCollection ConfigData = null;
if (sfdcObject == "lead")
{
CommonPopupObjects += "Lead,";
logger.Info("InitializeUtils : Reading SFDCLead Configuration and Initializing Properties......");
LeadConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (LeadConfigs != null)
{
LeadVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(LeadConfigs, sfdcObject);
LeadChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(LeadConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
LeadNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Lead Configuration Found.");
}
}
else if (sfdcObject == "contact")
{
CommonPopupObjects += "Contact,";
logger.Info("InitializeUtils : Reading SFDCContact Configuration and Initializing Properties......");
ContactConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (ContactConfigs != null)
{
ContactVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(ContactConfigs, sfdcObject);
ContactChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(ContactConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
ContactNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Contact Configuration Found.");
}
}
else if (sfdcObject == "account")
{
CommonPopupObjects += "Account,";
logger.Info("InitializeUtils : Reading SFDCAccount Configuration and Initializing Properties......");
AccountConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (AccountConfigs != null)
{
AccountVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(AccountConfigs, sfdcObject);
AccountChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(AccountConfigs, sfdcObject);
AccountNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Account Configuration Found.");
}
}
else if (sfdcObject == "case")
{
CommonPopupObjects += "Case,";
logger.Info("InitializeUtils : Reading SFDCCase Configuration and Initializing Properties......");
CaseConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (CaseConfigs != null)
{
CaseVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(CaseConfigs, sfdcObject);
CaseChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(CaseConfigs, sfdcObject);
CaseNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Case Configuration Found.");
}
}
else if (sfdcObject == "opportunity")
{
CommonPopupObjects += "Opportunity,";
logger.Info("InitializeUtils : Reading SFDCOpportunity Configuration and Initializing Properties......");
OpportunityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (OpportunityConfigs != null)
{
OpportunityVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(OpportunityConfigs, sfdcObject);
OpportunityChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(OpportunityConfigs, sfdcObject);
OpportunityNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Opportunity Configuration Found.");
}
}
else if (sfdcObject.Contains("customobject"))
{
logger.Info("InitializeUtils : Reading SFDCCustomObject Configuration and Initializing Properties......");
logger.Info("InitializeUtils : Object Name : " + sfdcObject);
KeyValueCollection customConfig = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (customConfig != null)
{
CustomObjectConfigs.Add(sfdcObject, customConfig);
VoiceOptions voiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(customConfig, sfdcObject);
if (voiceOptions != null)
{
if (voiceOptions.ObjectName != null)
{
CommonPopupObjects += voiceOptions.ObjectName + ",";
CustomObjectNames.Add(voiceOptions.ObjectName, sfdcObject);
}
CustomObjectVoiceOptions.Add(sfdcObject, voiceOptions);
}
ChatOptions chatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(customConfig, sfdcObject);
if (chatOptions != null)
{
CustomObjectChatOptions.Add(sfdcObject, chatOptions);
}
CustomObjectNewRecordConfigs.Add(sfdcObject, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject));
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Configuration Found for the CustomObject : " + sfdcObject);
}
}
else if (sfdcObject == "useractivity")
{
logger.Info("InitializeUtils : Reading SFDCUserActivity Configuration and Initializing Properties......");
UserActivityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (UserActivityConfigs != null)
{
UserActivityVoiceOptions = ReadProperties.GetInstance().GetSFDCUserActivityVoiceProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection voiceUserActivityLog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (voiceUserActivityLog != null)
{
VoiceActivityLogCollection.Add(sfdcObject, voiceUserActivityLog);
}
UserActivityChatOptions = ReadProperties.GetInstance().GetSFDCUserActivityChatProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection chatuseractivitylog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (chatuseractivitylog != null)
{
ChatActivityLogCollection.Add(sfdcObject, chatuseractivitylog);
}
}
else
{
logger.Info("InitializeUtils : No SFDCUserActivity Configuration Found.");
}
}
}
if (!String.IsNullOrEmpty(CommonPopupObjects))
{
CommonPopupObjects = CommonPopupObjects.Substring(0, CommonPopupObjects.Length - 1);
}
if (SFDCOptions.CanUseCommonSearchData)
{
//Read business attribute for Profile level activity
if (!string.IsNullOrWhiteSpace(SFDCOptions.ProfileActivityBusinessAttributeName))
{
ProfileLevelActivity = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ProfileActivityBusinessAttributeName, "voice.useractivity");
}
else
{
logger.Info("ProfileLevel Activity Log Creation is not configured");
}
}
}
catch (Exception generalException)
{
logger.Error("InitializeUtils : Error Occurred while Reading SFDC Object configurations : " + generalException.ToString());
}
}
/// <summary>
/// Initialize SFDC Adapter
/// </summary>
/// <param name="agentDetails">Agent Details</param>
/// <param name="tServer">T-Server Protocol</param>
/// <param name="configProtocol">Config Server Protocol</param>
private void InitializeSFDCIntegration(ISFDCListener subscirber, IAgentDetails agentDetails, IConfService confService)
{
try
{
_logger.Info("InitializeSFDCIntegration : Initializing Common Properties for SFDC Popup");
Settings.GeneralConfigs = ReadConfiguration.GetInstance().ReadGeneralConfigurations(agentDetails.MyApplication, agentDetails.AgentGroups, agentDetails.Person);
if (Settings.GeneralConfigs != null)
{
Settings.SFDCOptions = Pointel.Salesforce.Adapter.Configurations.ReadProperties.GetInstance().GetSFDCGeneralProperties(Settings.GeneralConfigs);
if (Settings.SFDCOptions != null)
{
if (Settings.SFDCOptions.EnableSFDCIntegration)
{
// Initializing Common Properties in Settings
Settings.Initialize(subscirber, agentDetails, confService);
//Start SFDC Server
if (Settings.SFDCOptions.SFDCPopupChannels != null && Settings.SFDCOptions.SFDCConnectPort != 0)
{
SFDCHttpServer.GetInstance().StartListener(Environment.CurrentDirectory + @"\Files", Settings.SFDCOptions.SFDCConnectPort);
if (Settings.IsVoiceEnabled)
{
_voicePopup = new VoiceEventHandler();
}
if (Settings.IsChatEnabled)
{
_chatPopup = new ChatEventHandler();
}
if (Settings.IsEmailEnabled)
{
_emailPopup = new EmailEventHandler();
}
//PopupBrowser
if (Settings.SFDCOptions.SFDCPopupContainer != null)
{
if (Settings.SFDCOptions.SFDCPopupContainer.Equals("browser"))
{
if (Settings.SFDCOptions.SFDCLoginURL != null)
{
this._logger.Info("Lauching SFDC URL : " + PopupURL(Settings.SFDCOptions.SFDCLoginURL, Settings.SFDCOptions.SFDCPopupBrowserName,
Settings.SFDCOptions.EnableAddressbar, Settings.SFDCOptions.EnableStatusbar));
}
else
{
this._logger.Info("SFDC Login URL is null. ");
}
}
else
{
Settings.SFDCListener.ReceiveSFDCWindow(new SFDCPopupWindow(Settings.SFDCOptions.SFDCLoginURL));
}
}
else
{
this._logger.Info("SFDC Popup Container is null. ");
}
if (!Settings.SFDCListener.IsSFDCConnected && Settings.SFDCOptions.AlertSFDCConnectionStatus)
{
Settings.SFDCListener.SFDCConnectionStatus(LogMode.Error, Settings.SFDCOptions.SFDCConnectionFailureMessage);
}
}
else
{
this._logger.Info("SFDC Popup Aborted, because either popup channel or port number is empty ");
this._logger.Info("SFDC Popup Channels : " + Settings.SFDCOptions.SFDCPopupChannels);
this._logger.Info("SFDC Port Number : " + Settings.SFDCOptions.SFDCConnectPort);
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC Integration Disabled");
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC General Config object is null...");
}
}
else
{
_logger.Info("InitializeSFDCIntegration : SFDC popup can not be started because SFDC General Configuration has is found.");
}
}
catch (Exception generalException)
{
_logger.Error("InitializeSFDCIntegration : Error Occurred while start SFDC Popup " + generalException.ToString());
}
}
