public StatusResult GetCurrentUserStatus() { var action = _actionLogsService.GetLastActionLogForUser(UserId, DepartmentId); var userState = _userStateService.GetLastUserStateByUserId(UserId); var department = _departmentsService.GetDepartmentById(DepartmentId, false); var statusResult = new StatusResult { Act = (int)ActionTypes.StandingBy, Uid = UserId.ToString(), Ste = userState.State, Sts = userState.Timestamp.TimeConverter(department) }; if (action == null) { statusResult.Ats = DateTime.UtcNow.TimeConverter(department); } else { statusResult.Act = action.ActionTypeId; statusResult.Ats = action.Timestamp.TimeConverter(department); if (action.DestinationId.HasValue) { if (action.ActionTypeId == (int)ActionTypes.RespondingToScene) { statusResult.Did = action.DestinationId.Value; } else if (action.ActionTypeId == (int)ActionTypes.RespondingToStation) { statusResult.Did = action.DestinationId.Value; } else if (action.ActionTypeId == (int)ActionTypes.AvailableStation) { statusResult.Did = action.DestinationId.Value; } } } return(statusResult); }
public HttpResponseMessage IncomingMessage([FromUri] TwilioMessage request) { if (request == null || string.IsNullOrWhiteSpace(request.To) || string.IsNullOrWhiteSpace(request.From) || string.IsNullOrWhiteSpace(request.Body)) { return(Request.CreateResponse(HttpStatusCode.BadRequest)); } var response = new TwilioResponse(); var textMessage = new TextMessage(); textMessage.To = request.To.Replace("+", ""); textMessage.Msisdn = request.From.Replace("+", ""); textMessage.MessageId = request.MessageSid; textMessage.Timestamp = DateTime.UtcNow.ToLongDateString(); textMessage.Data = request.Body; textMessage.Text = request.Body; var messageEvent = new InboundMessageEvent(); messageEvent.MessageType = (int)InboundMessageTypes.TextMessage; messageEvent.RecievedOn = DateTime.UtcNow; messageEvent.Type = typeof(InboundMessageEvent).FullName; messageEvent.Data = JsonConvert.SerializeObject(textMessage); messageEvent.Processed = false; messageEvent.CustomerId = ""; try { var departmentId = _departmentSettingsService.GetDepartmentIdByTextToCallNumber(textMessage.To); if (departmentId.HasValue) { var department = _departmentsService.GetDepartmentById(departmentId.Value); var textToCallEnabled = _departmentSettingsService.GetDepartmentIsTextCallImportEnabled(departmentId.Value); var textCommandEnabled = _departmentSettingsService.GetDepartmentIsTextCommandEnabled(departmentId.Value); var dispatchNumbers = _departmentSettingsService.GetTextToCallSourceNumbersForDepartment(departmentId.Value); var authroized = _limitsService.CanDepartmentProvisionNumber(departmentId.Value); var customStates = _customStateService.GetAllActiveCustomStatesForDepartment(departmentId.Value); messageEvent.CustomerId = departmentId.Value.ToString(); if (authroized) { bool isDispatchSource = false; if (!String.IsNullOrWhiteSpace(dispatchNumbers)) { isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn); } // If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text if (!isDispatchSource && !textCommandEnabled) { isDispatchSource = true; } if (isDispatchSource && textToCallEnabled) { var c = new Call(); c.Notes = textMessage.Text; c.NatureOfCall = textMessage.Text; c.LoggedOn = DateTime.UtcNow; c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g")); c.Priority = (int)CallPriority.High; c.ReportingUserId = department.ManagingUserId; c.Dispatches = new Collection <CallDispatch>(); c.CallSource = (int)CallSources.EmailImport; c.SourceIdentifier = textMessage.MessageId; c.DepartmentId = departmentId.Value; var users = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true); foreach (var u in users) { var cd = new CallDispatch(); cd.UserId = u.UserId; c.Dispatches.Add(cd); } var savedCall = _callsService.SaveCall(c); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = _userProfileService.GetSelectedUserProfiles(users.Select(x => x.UserId).ToList()); cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId); _queueService.EnqueueCallBroadcast(cqi); messageEvent.Processed = true; } if (!isDispatchSource && textCommandEnabled) { var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn); if (profile != null) { var payload = _textCommandService.DetermineType(textMessage.Text); var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel); var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing); switch (payload.Type) { case TextCommandTypes.None: response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands."); break; case TextCommandTypes.Help: messageEvent.Processed = true; var help = new StringBuilder(); help.Append("Resgrid Text Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("Core Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("STOP: To turn off all text messages" + Environment.NewLine); help.Append("HELP: This help text" + Environment.NewLine); help.Append("CALLS: List active calls" + Environment.NewLine); help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine); help.Append("UNITS: List unit statuses" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("Status or Action Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any()) { var activeDetails = customActions.GetActiveDetails(); for (int i = 0; i < activeDetails.Count; i++) { help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine); } } else { help.Append("responding or 1: Responding" + Environment.NewLine); help.Append("notresponding or 2: Not Responding" + Environment.NewLine); help.Append("onscene or 3: On Scene" + Environment.NewLine); help.Append("available or 4: Available" + Environment.NewLine); } help.Append("---------------------" + Environment.NewLine); help.Append("Staffing Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any()) { var activeDetails = customStaffing.GetActiveDetails(); for (int i = 0; i < activeDetails.Count; i++) { help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine); } } else { help.Append("available or s1: Available Staffing" + Environment.NewLine); help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine); help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine); help.Append("committed or s4: Committed Staffing" + Environment.NewLine); help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine); } response.Message(help.ToString()); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Action: messageEvent.Processed = true; _actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, (int)payload.GetActionType()); response.Message(string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType())); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Staffing: messageEvent.Processed = true; _userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType()); response.Message(string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType())); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Stop: messageEvent.Processed = true; _userProfileService.DisableTextMessagesForUser(profile.UserId); response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile."); break; case TextCommandTypes.CustomAction: messageEvent.Processed = true; _actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, payload.GetCustomActionType()); if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null) { var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()); response.Message(string.Format("Resgrid recieved your text command. Status changed to: {0}", detail.ButtonText)); } else { response.Message("Resgrid recieved your text command and updated your status"); } break; case TextCommandTypes.CustomStaffing: messageEvent.Processed = true; _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType()); if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null) { var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()); response.Message(string.Format("Resgrid recieved your text command. Staffing changed to: {0}", detail.ButtonText)); } else { response.Message("Resgrid recieved your text command and updated your staffing"); } break; case TextCommandTypes.MyStatus: messageEvent.Processed = true; var userStatus = _actionLogsService.GetLastActionLogForUser(profile.UserId); var userStaffing = _userStateService.GetLastUserStateByUserId(profile.UserId); var customStatusLevel = _customStateService.GetCustomPersonnelStatus(department.DepartmentId, userStatus); var customStaffingLevel = _customStateService.GetCustomPersonnelStaffing(department.DepartmentId, userStaffing); response.Message($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}."); break; case TextCommandTypes.Calls: messageEvent.Processed = true; var activeCalls = _callsService.GetActiveCallsByDepartment(department.DepartmentId); var activeCallText = new StringBuilder(); activeCallText.Append($"Active Calls for {department.Name}" + Environment.NewLine); activeCallText.Append("---------------------" + Environment.NewLine); foreach (var activeCall in activeCalls) { activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name} Nature:{activeCall.NatureOfCall}" + Environment.NewLine); } response.Message(activeCallText.ToString()); break; case TextCommandTypes.Units: messageEvent.Processed = true; var unitStatus = _unitsService.GetAllLatestStatusForUnitsByDepartmentId(department.DepartmentId); var unitStatusesText = new StringBuilder(); unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine); unitStatusesText.Append("---------------------" + Environment.NewLine); foreach (var unit in unitStatus) { var unitState = _customStateService.GetCustomUnitState(unit); unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine); } response.Message(unitStatusesText.ToString()); break; case TextCommandTypes.CallDetail: messageEvent.Processed = true; var call = _callsService.GetCallById(int.Parse(payload.Data)); var callText = new StringBuilder(); callText.Append($"Call Information for {call.Name}" + Environment.NewLine); callText.Append("---------------------" + Environment.NewLine); callText.Append($"Id: {call.CallId}" + Environment.NewLine); callText.Append($"Number: {call.Number}" + Environment.NewLine); callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine); callText.Append("-----Nature-----" + Environment.NewLine); callText.Append(call.NatureOfCall + Environment.NewLine); callText.Append("-----Address-----" + Environment.NewLine); if (!String.IsNullOrWhiteSpace(call.Address)) { callText.Append(call.Address + Environment.NewLine); } else if (!string.IsNullOrEmpty(call.GeoLocationData)) { try { string[] points = call.GeoLocationData.Split(char.Parse(",")); if (points != null && points.Length == 2) { callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine); } } catch { } } response.Message(callText.ToString()); break; } } } } } else if (textMessage.To == "17753765253") // Resgrid master text number { var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn); var payload = _textCommandService.DetermineType(textMessage.Text); switch (payload.Type) { case TextCommandTypes.None: response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands."); break; case TextCommandTypes.Help: messageEvent.Processed = true; var help = new StringBuilder(); help.Append("Resgrid Text Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("STOP: To turn off all text messages" + Environment.NewLine); help.Append("HELP: This help text" + Environment.NewLine); response.Message(help.ToString()); break; case TextCommandTypes.Stop: messageEvent.Processed = true; _userProfileService.DisableTextMessagesForUser(profile.UserId); response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile."); break; } } } catch (Exception ex) { Framework.Logging.LogException(ex); } finally { _numbersService.SaveInboundMessageEvent(messageEvent); } //return Request.CreateResponse(HttpStatusCode.OK); //var response = new TwilioResponse(); return(Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter())); }
public PersonnelInfoResult GetPersonnelInfo(string userId) { var result = new PersonnelInfoResult(); var user = _usersService.GetUserById(userId); if (user == null) { throw HttpStatusCode.NotFound.AsException(); } var department = _departmentsService.GetDepartmentByUserId(user.UserId); if (department == null) { throw HttpStatusCode.NotFound.AsException(); } if (department.DepartmentId != DepartmentId) { throw HttpStatusCode.Unauthorized.AsException(); } var profile = _userProfileService.GetProfileByUserId(user.UserId); var group = _departmentGroupsService.GetGroupForUser(user.UserId, DepartmentId); var roles = _personnelRolesService.GetRolesForUser(user.UserId, DepartmentId); if (profile != null) { result.Fnm = profile.FirstName; result.Lnm = profile.LastName; result.Id = profile.IdentificationNumber; result.Mnu = profile.MobileNumber; } else { result.Fnm = "Unknwon"; result.Lnm = "Check Profile"; result.Id = ""; result.Mnu = ""; } result.Eml = user.Email; result.Did = department.DepartmentId; result.Uid = user.UserId.ToString(); if (group != null) { result.Gid = group.DepartmentGroupId; result.Gnm = group.Name; } result.Roles = new List <string>(); if (roles != null && roles.Count > 0) { foreach (var role in roles) { result.Roles.Add(role.Name); } } var action = _actionLogsService.GetLastActionLogForUser(user.UserId, DepartmentId); var userState = _userStateService.GetLastUserStateByUserId(user.UserId); result.Ats = (int)ActionTypes.StandingBy; result.Stf = userState.State; result.Stm = userState.Timestamp.TimeConverter(department); if (action == null) { result.Stm = DateTime.UtcNow.TimeConverter(department); } else { result.Ats = action.ActionTypeId; result.Atm = action.Timestamp.TimeConverter(department); if (action.DestinationId.HasValue) { if (action.ActionTypeId == (int)ActionTypes.RespondingToScene) { result.Did = action.DestinationId.Value; } else if (action.ActionTypeId == (int)ActionTypes.RespondingToStation) { result.Did = action.DestinationId.Value; } else if (action.ActionTypeId == (int)ActionTypes.AvailableStation) { result.Did = action.DestinationId.Value; } } } return(result); }