protected override string BuildNotificationHtmlBody(string template, OnCallDailyNotification notification)
{
var result = template;
var referenceTimeLabel = notification.ReferenceTime.ToString("dd/MM/yy");
if (notification.UnresolvedIssues.Any())
{
result = InjectIssueStatus(
notification.UnresolvedIssues.Where(i => i.IssueStatus == (int)IssueStatusKeys.New).ToList(),
result,
HtmlPlaceholders.NewIssues,
HtmlSnippets.NoNewIssuesReportedOn(referenceTimeLabel));
result = InjectIssueStatus(
notification.UnresolvedIssues.Where(i => i.IssueStatus == (int)IssueStatusKeys.Working).ToList(),
result,
HtmlPlaceholders.WorkingIssues,
HtmlSnippets.NoWorkingIssuesOn(referenceTimeLabel));
result = InjectIssueStatus(
notification.UnresolvedIssues.Where(i => i.IssueStatus == (int)IssueStatusKeys.WaitingForCustomer).ToList(),
result,
HtmlPlaceholders.WaitingForCustomerIssues,
HtmlSnippets.NoIssuesWaitingForCustomerOn(referenceTimeLabel));
}
else
{
result = result
.Replace(HtmlPlaceholders.NewIssues, HtmlSnippets.NoNewIssuesReportedOn(referenceTimeLabel))
.Replace(HtmlPlaceholders.WorkingIssues, HtmlSnippets.NoWorkingIssuesOn(referenceTimeLabel))
.Replace(HtmlPlaceholders.WaitingForCustomerIssues, HtmlSnippets.NoIssuesWaitingForCustomerOn(referenceTimeLabel));
}
result = result.Replace(HtmlPlaceholders.ReportDate, referenceTimeLabel);
return(result);
}
protected override string BuildNotificationBody(string template, WeeklySummaryNotification notification)
{
var newIssuesTrendPct = notification.GetNewIssuesTrendPct();
var newIssuesTrendImg = HtmlSnippets.GetTrendImage(newIssuesTrendPct, Images.UpArrowRed, Images.DownArrowGreen);
var closedIssuesTrendPct = notification.GetIssuesClosedTrendPct();
var closedIssuesTrendImg = HtmlSnippets.GetTrendImage(closedIssuesTrendPct, Images.UpArrowGreen, Images.DownArrowRed);
var unresolvedIssuesTrendPct = notification.GetIssuesUnresolvedTrendPct();
var unresolvedIssuesTrendImg = HtmlSnippets.GetTrendImage(unresolvedIssuesTrendPct, Images.UpArrowRed, Images.DownArrowGreen);
var waitingIssuesTrendPct = notification.GetIssuesWaitingForCustomerTrendPct();
var waitingIssuesTrendImg = HtmlSnippets.GetTrendImage(waitingIssuesTrendPct, Images.UpArrowRed, Images.DownArrowGreen);
var workingIssuesTrendPct = notification.GetIssuesInProgressTrendPct();
var workingIssuesTrendImg = HtmlSnippets.GetTrendImage(workingIssuesTrendPct, Images.UpArrowRed, Images.DownArrowGreen);
var slaUnresolvedPctDeltaImg = HtmlSnippets.GetTrendImage(notification.UnresolvedPercentageDelta, Images.UpArrowRed, Images.DownArrowGreen);
var slaAverageTimeToResolutionDelta = notification.LastWeek.AverageTimeToResolution - notification.PriorWeek.AverageTimeToResolution;
var slaAverageTimeToResolutionImg = HtmlSnippets.GetTrendImage(slaAverageTimeToResolutionDelta.Ticks, Images.UpArrowRed, Images.DownArrowGreen);
var result = template
.Replace(HtmlPlaceholders.ReportDate, notification.ReferenceTime.ToString("dd/MM/yy"))
// new support requests
.Replace(HtmlPlaceholders.NewIssueCountPriorWeek, notification.PriorWeek.CreatedCount.ToString("N0"))
.Replace(HtmlPlaceholders.NewIssueCountLastWeek, notification.LastWeek.CreatedCount.ToString("N0"))
.Replace(HtmlPlaceholders.NewIssueCountDeltaValue, HtmlSnippets.GetTrendPercentageString(newIssuesTrendPct))
.Replace(HtmlPlaceholders.NewIssueCountDeltaImage, newIssuesTrendImg)
// closed support requests
.Replace(HtmlPlaceholders.ClosedIssueCountPriorWeek, notification.PriorWeek.ClosedCount.ToString("N0"))
.Replace(HtmlPlaceholders.ClosedIssueCountLastWeek, notification.LastWeek.ClosedCount.ToString("N0"))
.Replace(HtmlPlaceholders.ClosedIssueCountDeltaValue, HtmlSnippets.GetTrendPercentageString(closedIssuesTrendPct))
.Replace(HtmlPlaceholders.ClosedIssueCountDeltaImage, closedIssuesTrendImg)
// unresolved support requests
.Replace(HtmlPlaceholders.UnresolvedIssueCountPriorWeek, notification.PriorWeek.UnresolvedCount.ToString("N0"))
.Replace(HtmlPlaceholders.UnresolvedIssueCountLastWeek, notification.LastWeek.UnresolvedCount.ToString("N0"))
.Replace(HtmlPlaceholders.UnresolvedIssueCountDeltaValue, HtmlSnippets.GetTrendPercentageString(unresolvedIssuesTrendPct))
.Replace(HtmlPlaceholders.UnresolvedIssueCountDeltaImage, unresolvedIssuesTrendImg)
// waiting on customer
.Replace(HtmlPlaceholders.WaitingForCustomerIssueCountPriorWeek, notification.PriorWeek.WaitingForCustomerCount.ToString("N0"))
.Replace(HtmlPlaceholders.WaitingForCustomerIssueCountLastWeek, notification.LastWeek.WaitingForCustomerCount.ToString("N0"))
.Replace(HtmlPlaceholders.WaitingForCustomerIssueCountDeltaValue, HtmlSnippets.GetTrendPercentageString(waitingIssuesTrendPct))
.Replace(HtmlPlaceholders.WaitingForCustomerIssueCountDeltaImage, waitingIssuesTrendImg)
// in progress
.Replace(HtmlPlaceholders.InProgressIssueCountPriorWeek, notification.PriorWeek.InProgressCount.ToString("N0"))
.Replace(HtmlPlaceholders.InProgressIssueCountLastWeek, notification.LastWeek.InProgressCount.ToString("N0"))
.Replace(HtmlPlaceholders.InProgressIssueCountDeltaValue, HtmlSnippets.GetTrendPercentageString(workingIssuesTrendPct))
.Replace(HtmlPlaceholders.InProgressIssueCountDeltaImage, workingIssuesTrendImg)
// SLA - unresolved pct
.Replace(HtmlPlaceholders.UnresolvedPercentagePriorWeek, notification.PriorWeek.GetUnresolvedPercentage().ToString("P0"))
.Replace(HtmlPlaceholders.UnresolvedPercentageLastWeek, notification.LastWeek.GetUnresolvedPercentage().ToString("P0"))
.Replace(HtmlPlaceholders.UnresolvedPercentageDeltaValue, notification.UnresolvedPercentageDelta.ToString("P0"))
.Replace(HtmlPlaceholders.UnresolvedPercentageDeltaImage, slaUnresolvedPctDeltaImg)
// SLA - average time to resolution
.Replace(HtmlPlaceholders.AvgTimeToResolutionPriorWeek, notification.PriorWeek.AverageTimeToResolution.ToString(@"d\d' 'hh\:mm"))
.Replace(HtmlPlaceholders.AvgTimeToResolutionLastWeek, notification.LastWeek.AverageTimeToResolution.ToString(@"d\d' 'hh\:mm"))
.Replace(HtmlPlaceholders.AvgTimeToResolutionDeltaValue, slaAverageTimeToResolutionDelta.ToString(@"d\d' 'hh\:mm"))
.Replace(HtmlPlaceholders.AvgTimeToResolutionDeltaImage, slaAverageTimeToResolutionImg);
// Top 3 support request reasons last week
result = FillInTopSupportRequestReasons(notification.TopSupportRequestReasonsLastWeek, result);
// who has open issues assigned
result = FillInUnresolvedIssuesByAssignedTo(notification, result);
return(result);
}
