/// <summary>
/// add current responder to incident meeting as participant.
/// </summary>
private void TransferToIncidentMeeting()
{
Task.Run(async() =>
{
try
{
var incidentMeetingCallId = statusData?.BotMeetingCallId;
var responderStatusData = statusData?.GetResponder(responderId);
if (incidentMeetingCallId != null && responderStatusData != null)
{
var addParticipantRequestData = new AddParticipantRequestData()
{
ObjectId = responderStatusData.ObjectId,
ReplacesCallId = responderStatusData.NotificationCallId,
};
await Bot.AddParticipantAsync(incidentMeetingCallId, addParticipantRequestData).ConfigureAwait(false);
GraphLogger.Info("Finished to transfer to incident meeting. ");
}
else
{
GraphLogger.Warn(
$"Tried to transfer to incident meeting but needed info are not valid. Meeting call-id: {incidentMeetingCallId}; status data: {responderStatusData}");
}
}
catch (Exception ex)
{
GraphLogger.Error(ex, "Failed to transfer to incident meeting.");
throw;
}
});
}
/// <summary>
/// Try to delete a call.
/// </summary>
/// <param name="callId">The call which will be deleted.</param>
private void TryDeleteCall(string callId)
{
Task.Run(async() =>
{
await Bot.TryDeleteCallAsync(callId).ConfigureAwait(false);
GraphLogger.Info($"Try to delete call {callId}.");
});
}
/// <summary>
/// Subscribe to tone.
/// </summary>
private void SubscribeToTone()
{
Task.Run(async() =>
{
try
{
await Call.SubscribeToToneAsync().ConfigureAwait(false);
GraphLogger.Info("Started subscribing to tone.");
}
catch (Exception ex)
{
GraphLogger.Error(ex, "Failed to subscribe to tone. ");
throw;
}
});
}
/// <summary>
/// Play the notification prompt.
/// </summary>
private void PlayNotificationPrompt()
{
Task.Run(async() =>
{
try
{
await Call.PlayPromptAsync(new List <MediaPrompt> {
Bot.MediaMap[Bot.NotificationPromptName]
}).ConfigureAwait(false);
GraphLogger.Info("Started playing notification prompt");
}
catch (Exception ex)
{
GraphLogger.Error(ex, "Failed to play notification prompt.");
throw;
}
});
}
/// <summary>
/// Play the notification prompt.
/// </summary>
private void PlayNotificationPrompt()
{
Task.Run(async() =>
{
try
{
var mediaName = endpointId == null ? Bot.BotIncomingPromptName : Bot.BotEndpointIncomingPromptName;
await Call.PlayPromptAsync(new List <MediaPrompt> {
Bot.MediaMap[mediaName]
}).ConfigureAwait(false);
GraphLogger.Info("Started playing notification prompt");
}
catch (Exception ex)
{
GraphLogger.Error(ex, "Failed to play notification prompt.");
throw;
}
});
}
/// <inheritdoc/>
protected override void CallOnUpdated(ICall sender, ResourceEventArgs <Call> args)
{
statusData?.UpdateResponderNotificationStatus(responderId, sender.Resource.State);
if (sender.Resource.State == CallState.Established)
{
var currentPromptTimes = Interlocked.Increment(ref promptTimes);
if (currentPromptTimes == 1)
{
SubscribeToTone();
PlayNotificationPrompt();
}
if (sender.Resource.ToneInfo?.Tone != null)
{
Tone tone = sender.Resource.ToneInfo.Tone.Value;
GraphLogger.Info($"Tone {tone} received.");
// handle different tones from responder
switch (tone)
{
case Tone.Tone1:
PlayTransferringPrompt();
TransferToIncidentMeeting();
break;
default:
PlayNotificationPrompt();
break;
}
sender.Resource.ToneInfo.Tone = null;
}
}
}
/// <summary>
/// Event fired when the call has been updated.
/// </summary>
/// <param name="sender">The call.</param>
/// <param name="e">The event args containing call changes.</param>
private async void CallOnUpdated(ICall sender, ResourceEventArgs <Call> e)
{
GraphLogger.Info($"Call status updated to {e.NewResource.State} - {e.NewResource.ResultInfo?.Message}");
// Event - Recording update e.g established/updated/start/ended
_eventPublisher.Publish($"Call{e.NewResource.State}", $"Call.ID {Call.Id} Sender.Id {sender.Id} status updated to {e.NewResource.State} - {e.NewResource.ResultInfo?.Message}");
if (e.OldResource.State != e.NewResource.State && e.NewResource.State == CallState.Established)
{
if (!_isDisposed)
{
// Call is established. We should start receiving Audio, we can inform clients that we have started recording.
OnRecordingStatusFlip(sender, null);
}
}
if ((e.OldResource.State == CallState.Established) && (e.NewResource.State == CallState.Terminated))
{
if (BotMediaStream != null)
{
var aQoE = BotMediaStream.GetAudioQualityOfExperienceData();
if (aQoE != null)
{
if (_settings.CaptureEvents)
{
await _capture?.Append(aQoE);
}
}
await BotMediaStream.StopMedia();
}
if (_settings.CaptureEvents)
{
await _capture?.Finalise();
}
}
}