public GmsDialerCallModel GetGmsDialerCallModel(DataRow row)
{
var model = new GmsDialerCallModel
{
CustomerId = GetRowValue(row, CustomerId),
FirstName = GetRowValue(row, FirstName),
MiddleName = GetRowValue(row, MiddleName),
LastName = GetRowValue(row, LastName),
Email = GetRowValue(row, Email),
PhoneHome = GetRowValue(row, PhoneHome),
PhoneOffice = GetRowValue(row, PhoneOffice),
PhoneCell = GetRowValue(row, PhoneCell),
AddressLine1 = GetRowValue(row, AddressLine1),
AddressLine2 = GetRowValue(row, AddressLine2),
City = GetRowValue(row, City),
State = GetRowValue(row, State),
Zip = GetRowValue(row, Zip),
MemberId = GetRowValue(row, MemberId),
HealthPlan = GetRowValue(row, HealthPlan),
CallerId = GetRowValue(row, CallerId),
CallDisposition = GetRowValue(row, CallDisposition),
CallDate = GetRowValue(row, CallDate),
CallTime = GetRowValue(row, CallTime)
};
return(model);
}
public long SaveGmsDialerCall(GmsDialerCallModel model, long orgRoleUserId, ILogger logger)
{
var callDateTime = Convert.ToDateTime(model.CallDate + " " + model.CallTime);
long status = 0;
var disposition = string.Empty;
if (model.CallDisposition.ToUpper() == "ANS.MACH")//Left Voice mail
{
status = (long)CallStatus.VoiceMessage;
}
else if (model.CallDisposition.ToUpper() == "NO.ANS") //No Answer/Busy/Mail Full
{
status = (long)CallStatus.NoAnswer;
}
else if (model.CallDisposition.ToUpper() == "BUSY") //No Answer/Busy/Mail Full
{
status = (long)CallStatus.NoAnswer;
}
else if (model.CallDisposition.ToUpper() == "DEAD")
{ //Incorrect Phone number
status = (long)CallStatus.TalkedtoOtherPerson;
disposition = ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers.ToString();
}
var callQueue = _callQueueRepository.GetCallQueueByCategory(HealthPlanCallQueueCategory.MailRound);
long customerId = Convert.ToInt64(model.CustomerId);
var customer = _customerRepository.GetCustomer(customerId);
var healthPlanId = _corporateAccountRepository.GetHealthPlanIdByAccountName(model.HealthPlan);
if (healthPlanId == 0)
{
logger.Info(string.Format("Unable to parse for Customer Id : {0}. Healthplan not found by Name : {1}", model.CustomerId, model.HealthPlan));
return(0);
}
var calledNumber = !string.IsNullOrEmpty(model.PhoneHome) ? model.PhoneHome : !string.IsNullOrEmpty(model.PhoneOffice) ? model.PhoneOffice : model.PhoneCell;
var callQueueCustomer = _callQueueCustomerRepository.GetCallQueueCustomerByCustomerIdAndHealthPlanId(customerId, healthPlanId, HealthPlanCallQueueCategory.MailRound);
if (callQueueCustomer == null)
{
logger.Info(string.Format("Unable to parse for Customer Id : {0}. Call Queue Customer not found.", model.CustomerId));
return(0);
}
bool?isContacted = false;
if (callQueue.Category == HealthPlanCallQueueCategory.AppointmentConfirmation)
{
isContacted = null;
}
else
{
isContacted = (status == (long)CallStatus.Attended || status == (long)CallStatus.VoiceMessage || status == (long)CallStatus.LeftMessageWithOther);
}
var call = new Call()
{
CallDateTime = callDateTime,
StartTime = callDateTime,
EndTime = callDateTime,
CallStatus = CallType.Existing_Customer.GetDescription(),
IsIncoming = false,
CalledCustomerId = customerId,
Status = status,
CreatedByOrgRoleUserId = orgRoleUserId,
IsNewCustomer = false,
DateCreated = callDateTime,
DateModified = callDateTime,
ReadAndUnderstood = true,
HealthPlanId = healthPlanId,
CallQueueId = callQueue.Id,
DialerType = (long)DialerType.Gms,
CalledInNumber = model.CallerId,
CallerNumber = calledNumber,
CallBackNumber = calledNumber,
IsContacted = isContacted,
Disposition = disposition,
ProductTypeId = customer.ProductTypeId
};
call = _callCenterCallRepository.Save(call);
if (status == (long)CallStatus.TalkedtoOtherPerson && disposition == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers.ToString())
{
_customerService.UpdateIsIncorrectPhoneNumber(customerId, true, orgRoleUserId);
}
var callQueueCustomerCall = new CallQueueCustomerCall {
CallQueueCustomerId = callQueueCustomer.Id, CallId = call.Id
};
_callQueueCustomerCallRepository.Save(callQueueCustomerCall);
var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
{
CallId = call.Id,
CustomerId = customerId,
GlocomNumber = PhoneNumber.ToNumber(model.CallerId),
CreatedDate = callDateTime,
IsActive = true
};
_customerAccountGlocomNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
bool removeFromCallQueue = status == (long)CallStatus.TalkedtoOtherPerson;
var callQueueStatus = CallQueueStatus.Initial;
if (removeFromCallQueue)
{
callQueueStatus = CallQueueStatus.Removed;
}
callQueueCustomer.Disposition = disposition;
_callQueueCustomerContactService.SetCallQueueCustomerStatus(callQueueCustomer, callQueueStatus, orgRoleUserId, false, status, callDateTime);
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(callQueueCustomer.Id, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, status, callDateTime, isForParsing: true, disposition: disposition);
return(call.Id);
}
