/// <summary>
/// Crea una nueva Solicitud en SOS IT de Celistics
/// </summary>
/// <param name="request">Objeto que contiene todos los datos de autenticacion del usuario e información de la Solicitud a consultar</param>
/// <returns>Respuesta de la consulta de una determinada solicitud</returns>
public GetSolicitudeResponse GetSolicitude(GetSolicitudeRequest request)
{
string methodName = string.Format("{0}", System.Reflection.MethodBase.GetCurrentMethod().Name);
this.LogRequest(request);
GetSolicitudeResponse response = new GetSolicitudeResponse();
string sessionId = this.GetSessionId(request, response, out this.errorMessage);
if (this.errorMessage != ErrorMessagesMnemonics.None)
{
return(response);
}
if (!request.IsValidRequest())
{
this.SetResponseErrorCode(response, ErrorMessagesMnemonics.InvalidRequiredFields);
return(response);
}
GetSolicitudeOperation OperationRequest = new GetSolicitudeOperation();
//Llamado REST al API SOS IT
response = (GetSolicitudeResponse)OperationRequest.CallOperation(this.urlApi, this.technicianKey, this.TimeOutSOSIT, Request.EnumOperation.GET_REQUEST, request.Workorderid, -1, -1, null, null);
if (request.WhitConversations)
{
ListConversationsRequest requestConversation = new ListConversationsRequest();
requestConversation.AuthenticationData = request.AuthenticationData;
requestConversation.DeviceType = request.DeviceType;
requestConversation.Platform = request.Platform;
requestConversation.Workorderid = request.Workorderid;
ListConversationsResponse responseConversation = ListConversations(requestConversation);
if (responseConversation != null && responseConversation.ResponseCode == 0)
{
response.Conversations = responseConversation.Conversations;
}
}
return(response);
}
/// <summary>
/// Crea el response del API Movilway dependiendo de la operacion
/// </summary>
protected override AGenericApiResponse CreateResponseObject(string PageContent, int BranchId = -1, string CountryAcronym = null)
{
AGenericApiResponse objectData = null;
XmlDocument xmlDoc = new XmlDocument();
string statuscode = "";
string message = "";
xmlDoc.LoadXml(PageContent);
statuscode = xmlDoc.DocumentElement.SelectSingleNode("response/operation/result/statuscode").InnerText;
message = xmlDoc.DocumentElement.SelectSingleNode("response/operation/result/message").InnerText;
XmlNode NodeDetails = xmlDoc.DocumentElement.SelectSingleNode("response/operation/Details");
objectData = new GetSolicitudeResponse();
if (NodeDetails != null && statuscode.Equals("200"))
{
((GetSolicitudeResponse)objectData).ResponseCode = 0;
((GetSolicitudeResponse)objectData).ResponseMessage = "Transacción aprobada";
string[] camposxmlResponseGet = GetcamposxmlOutput;
foreach (string nameItem in camposxmlResponseGet)
{
XmlNode tempNode = NodeDetails.SelectSingleNode("parameter[name[text() = '" + nameItem + "']]");
if (tempNode != null)
{
string valueItem = tempNode.SelectSingleNode("value").InnerText;
if (nameItem.Equals("workorderid"))
{
((GetSolicitudeResponse)objectData).Workorderid = valueItem;
}
else if (nameItem.Equals("createdtime"))
{
((GetSolicitudeResponse)objectData).Createdtime = UtilsSOSIT.FromUtcToLocalTime(valueItem);;
}
else if (nameItem.Equals("subject"))
{
((GetSolicitudeResponse)objectData).Subject = valueItem;
}
else if (nameItem.Equals("description"))
{
string tempDesctiption = Encoding.UTF8.GetString(Encoding.Default.GetBytes(valueItem));
tempDesctiption = Regex.Replace(tempDesctiption, "<br />", "\n").Trim();
((GetSolicitudeResponse)objectData).Description = Regex.Replace(tempDesctiption, @"<[^>]+>|"| ", "").Trim();
}
else if (nameItem.Equals("status"))
{
((GetSolicitudeResponse)objectData).Status = valueItem;
}
else if (nameItem.Equals("category"))
{
((GetSolicitudeResponse)objectData).Category = valueItem;
}
else if (nameItem.Equals("subcategory"))
{
((GetSolicitudeResponse)objectData).Subcategory = valueItem;
}
else if (nameItem.Equals("item"))
{
((GetSolicitudeResponse)objectData).Item = valueItem;
}
else if (nameItem.Equals("priority"))
{
((GetSolicitudeResponse)objectData).Priority = valueItem;
}
else if (nameItem.Equals("group"))
{
((GetSolicitudeResponse)objectData).Group = valueItem;
}
}
}
}
else
{
((GetSolicitudeResponse)objectData).ResponseCode = 07;
((GetSolicitudeResponse)objectData).ResponseMessage = "No fue posible consultar la solicitud";
}
return(objectData);
}
