/// <summary>
/// Transfers the chat session.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="agentId">The agent identifier.</param>
/// <param name="placeId">The place identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <param name="queueName">Name of the queue.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues TransferChatSession(string interactionId, string agentId, string placeId, int proxyId, string queueName, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
if (!string.IsNullOrEmpty(placeId) && !string.IsNullOrEmpty(agentId))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer requestTransfer = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer.Create();
requestTransfer.Extension = userData;
requestTransfer.InteractionId = interactionId;
requestTransfer.ProxyClientId = proxyId;
requestTransfer.PlaceId = placeId;
requestTransfer.AgentId = agentId;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestTransfer);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventack = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("AgentId :" + agentId);
logger.Info("PlaceId :" + placeId);
logger.Info("--------------------------------------------");
logger.Trace(eventack.ToString());
output.MessageCode = "200";
output.Message = "Transfer Chat Session Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Info("------------TransferChatSession-------------");
logger.Error(LoginErrorCode + ":" + LoginErrorDescription);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = LoginErrorDescription;
break;
}
}
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
else if (!string.IsNullOrEmpty(queueName))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties requestChangeProperties = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties.Create();
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue requestPlaceInQueue = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue.Create();
Genesyslab.Platform.Commons.Collections.KeyValueCollection attachData = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
attachData.Add("ChatSkills", queueName);
requestChangeProperties.ChangedProperties = attachData;
requestChangeProperties.InteractionId = interactionId;
requestChangeProperties.ProxyClientId = proxyId;
requestPlaceInQueue.InteractionId = interactionId;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyId;
requestPlaceInQueue.AddedProperties = attachData;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventAck = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("----------------------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Chat Transfer interaction Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
logger.Info("------------Error on Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("-------------------------------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while chat transferring interaction : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Transfer Interaction UnSuccessful";
}
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Info(requestChangeProperties.ToString());
logger.Info(requestPlaceInQueue.ToString());
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Transfer Chat Session request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Releases the chat interaction.
/// </summary>
/// <param name="sessionID">The session identifier.</param>
/// <param name="proxyID">The proxy identifier.</param>
/// <param name="userId">The user identifier.</param>
/// <param name="chatClosingProtocol">The chat closing protocol.</param>
/// <param name="queueName">Name of the queue.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues ReleaseChatInteraction(string sessionID, int proxyID, string userId, string queueName)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
Genesyslab.Platform.Commons.Protocols.IMessage requestPlaceInQueueMsg = null;
try
{
Genesyslab.Platform.WebMedia.Protocols.BasicChat.Requests.RequestReleaseParty requestReleaseParty = Genesyslab.Platform.WebMedia.Protocols.BasicChat.Requests.RequestReleaseParty.Create();
requestReleaseParty.AfterAction = Genesyslab.Platform.WebMedia.Protocols.BasicChat.Action.ForceClose;
requestReleaseParty.SessionId = sessionID;
if (Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol.Send(requestReleaseParty);
logger.Info("------------ReleaseChatInteraction-------------");
logger.Info("SessionID :" + sessionID);
logger.Info("ProxyID :" + proxyID);
logger.Info("UserID :" + userId);
logger.Info("-----------------------------------------------------");
logger.Info(requestReleaseParty.ToString());
output.MessageCode = "200";
output.Message = "Release Force Party ChatSession Successful";
}
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue requestPlaceInQueue = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue.Create();
requestPlaceInQueue.InteractionId = sessionID;
requestPlaceInQueue.ProxyClientId = proxyID;
requestPlaceInQueue.Queue = queueName;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
requestPlaceInQueueMsg = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestPlaceInQueue);
if (requestPlaceInQueueMsg != null)
{
switch (requestPlaceInQueueMsg.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
// chatClosingProtocol.Close();
break;
}
logger.Info("------------ReleaseChatInteraction-------------");
logger.Info("SessionID :" + sessionID);
logger.Info("ProxyID :" + proxyID);
logger.Info("UserID :" + userId);
logger.Info("------------------------------------------------");
logger.Info(requestReleaseParty.ToString());
output.MessageCode = "200";
output.Message = "Release Chat Interaction Successful";
}
else
{
output.MessageCode = "2001";
output.Message = "Don't Release Chat Interaction Successful";
}
}
else
{
logger.Warn("ReleaseChatInteraction() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Release Chat Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}