public static IMessage UnRegisterDNRequest(string dnNumber)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType,
"AID");
IMessage message = null;
try
{
//Input Validation
Pointel.Softphone.Voice.Core.Exceptions.CheckException.CheckDialValues(dnNumber);
var extensions = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
var requestUnRegisterAddress = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Dn.RequestUnregisterAddress.Create(dnNumber, Genesyslab.Platform.Voice.Protocols.TServer.ControlMode.RegisterDefault, extensions);
message = Settings.GetInstance().VoiceProtocol.Request(requestUnRegisterAddress);
logger.Info("---------------UnRegisterDNRequest------------------");
logger.Info("DN:" + dnNumber);
logger.Info("---------------------------------------------------");
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Unregister " + dnNumber + " : " + commonException.ToString());
}
return(message);
}
/// <summary>
/// This method used to modify/delete active call user data
/// </summary>
/// <param name="ThisDN">ThisDN</param>
/// <param name="connectionID">ConnectionID</param>
/// <param name="userData">UserData</param>
#region UpdateAttachData
public static Pointel.Softphone.Voice.Common.OutputValues UpdateAttachData(string ThisDN, string connectionId,
Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
if (!string.IsNullOrEmpty(connectionId) && !string.IsNullOrEmpty(ThisDN) && userData != null)
{
var connID = new Genesyslab.Platform.Voice.Protocols.ConnectionId(connectionId);
var requestUpdateUserData = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestUpdateUserData.Create(ThisDN, connID, userData);
var cProperties = Genesyslab.Platform.Voice.Protocols.TServer.CommonProperties.Create();
cProperties.ConnID = connID;
cProperties.UserData = userData;
cProperties.UserEvent = 85;
cProperties.ThisDN = ThisDN;
Settings.GetInstance().VoiceProtocol.Send(requestUpdateUserData);
logger.Info("---------------UpdateAttachData------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("UserData:" + userData);
logger.Info("-------------------------------------------------");
output.MessageCode = "200";
output.Message = "UserData has been Updated";
}
else
{
output.MessageCode = "2001";
output.Message = "UserData has not been Updated";
logger.Info("---------------UpdateAttachData------------------");
logger.Info("ThisDN:" + ThisDN);
logger.Info("ConnectionID:" + connectionId);
logger.Info("UserData:" + userData);
logger.Info("-------------------------------------------------");
}
}
catch (System.Exception commonException)
{
logger.Error("DoUpdateAttachData : " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public void AdicionarDadosLigacao(Dictionary<String, String> dadosUsuario)
{
try
{
EnviaMensagemSignalR("ServidorCTI", this.PA + ", " + this.AgentID + ", " + this.PasswordAgentID + ", " + this.Queue);
Genesyslab.Platform.Commons.Collections.KeyValueCollection kvColl = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
kvColl.Add(dadosUsuario);
Genesyslab.Platform.Voice.Protocols.ConnectionId currentConnId = connIdAnswered;
if (connIdTransfer != null)
currentConnId = connIdTransfer;
RequestAttachUserData raud = RequestAttachUserData.Create(this.PA, currentConnId, kvColl);
pmsTServer[TSERVER_IDENTIFIER].Send(raud);
}
catch (Exception ex)
{
EnviaMensagemSignalR("ServidorCTI-Erro", "AdicionarDadosLigacao(...) - EncaminharPara: " + ex.Message);
}
}
public static Pointel.Softphone.Voice.Common.OutputValues InitiateTransfer(string pOtherDN, Genesyslab.Platform.Commons.Collections.KeyValueCollection reasonCode)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
//Input Validation
Pointel.Softphone.Voice.Core.Exceptions.CheckException.CheckDialValues(pOtherDN);
var requestInitiateTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestInitiateTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestInitiateTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
requestInitiateTransfer.ConnID = connId;
requestInitiateTransfer.OtherDN = pOtherDN;
if (reasonCode != null)
{
requestInitiateTransfer.Reasons = reasonCode;
}
//Code Added - V.Palaniappan
//28.10.2013
if (requestInitiateTransfer.ThisDN != pOtherDN)
{
Settings.GetInstance().VoiceProtocol.Send(requestInitiateTransfer);
}
//End
logger.Info("---------------InitiateTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("OtherDN:" + pOtherDN);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Call Transfer Initiated";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Initiate Transfer call " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues MuteTransfer(string OtherDN, string location, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData, Genesyslab.Platform.Commons.Collections.KeyValueCollection reasons, Genesyslab.Platform.Commons.Collections.KeyValueCollection extensions)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestCompleteTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestMuteTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestCompleteTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
requestCompleteTransfer.OtherDN = OtherDN;
//Code added by Manikandan on 24/03/2015 to implement Requeue
if (!string.IsNullOrEmpty(location))
{
requestCompleteTransfer.Location = location;
}
if (extensions != null && extensions.Count > 0)
{
requestCompleteTransfer.Extensions = extensions;
}
if (reasons != null && reasons.Count > 0)
{
requestCompleteTransfer.Reasons = reasons;
}
if (userData != null && userData.Count > 0)
{
requestCompleteTransfer.UserData = userData;
}
//End
//Code Added to handle connectionid based on Switch Type
//26/09/2013 V.Palaniappan
Genesyslab.Platform.Voice.Protocols.ConnectionId connId;
//Genesyslab.Platform.Voice.Protocols.ConnectionId transfConnid;
if (string.Compare(Settings.GetInstance().SwitchTypeName, "nortel") == 0)
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
}
else
{
connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
//transfConnid = new ConnectionId(Settings.GetInstance().ConsultConnectionID);
//requestCompleteTransfer.TransferConnID = transfConnid;
}
//End
requestCompleteTransfer.ConnID = connId;
Settings.GetInstance().VoiceProtocol.Request(requestCompleteTransfer);
logger.Info("---------------CompleteTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Call Transfer Completed";
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Mute Transfer call " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
public static Genesyslab.Platform.Commons.Protocols.IMessage InitiateTransferResponse(string pOtherDN, string location, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Genesyslab.Platform.Commons.Protocols.IMessage response = null;
try
{
//Input Validation
Pointel.Softphone.Voice.Core.Exceptions.CheckException.CheckDialValues(pOtherDN);
var requestInitiateTransfer = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Party.RequestInitiateTransfer.Create();
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
requestInitiateTransfer.ThisDN = (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN));
//End
var connId = new Genesyslab.Platform.Voice.Protocols.ConnectionId(Settings.GetInstance().ConnectionID);
requestInitiateTransfer.ConnID = connId;
requestInitiateTransfer.OtherDN = pOtherDN;
if (!string.IsNullOrEmpty(location))
{
requestInitiateTransfer.Location = location;
}
if (userData != null && userData.Count > 0)
{
requestInitiateTransfer.UserData = userData;
}
//Code Added - V.Palaniappan
//28.10.2013
if (requestInitiateTransfer.ThisDN != pOtherDN)
{
response = Settings.GetInstance().VoiceProtocol.Request(requestInitiateTransfer);
}
//End
logger.Info("---------------InitiateTransfer------------------");
//Below condition added to decide which DN going to control the call
//05-14-2013 Palaniappan
logger.Info("ThisDN:" + (Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)));
//End
logger.Info("ConnectionID:" + connId);
logger.Info("OtherDN:" + pOtherDN);
logger.Info("Location :" + location);
logger.Info("--------------------------------------------");
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Initiate Transfer call " + commonException.ToString());
}
return(response);
}
/// <summary>
/// Joins the consult chat session.
/// </summary>
/// <param name="sessionID">The session unique identifier.</param>
/// <param name="subject">The subject.</param>
/// <param name="message">The message.</param>
/// <param name="userData">The user data.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues JoinConsultChatSession(string sessionID, string subject, string message, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
Genesyslab.Platform.WebMedia.Protocols.BasicChat.Requests.RequestJoin requestJoinChat = Genesyslab.Platform.WebMedia.Protocols.BasicChat.Requests.RequestJoin.Create();
Genesyslab.Platform.WebMedia.Protocols.BasicChat.MessageText newMessageText = Genesyslab.Platform.WebMedia.Protocols.BasicChat.MessageText.Create();
newMessageText.Text = message;
requestJoinChat.MessageText = newMessageText;
requestJoinChat.SessionId = sessionID;
requestJoinChat.UserData = userData;
requestJoinChat.Visibility = Genesyslab.Platform.WebMedia.Protocols.BasicChat.Visibility.Int;
requestJoinChat.Subject = subject;
if (Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage iMessage = Pointel.Interactions.Chat.Core.Util.Settings.ChatProtocol.Request(requestJoinChat);
if (iMessage != null)
{
logger.Info("------------JoinConsultChatSession-------------");
logger.Info("SessionID :" + sessionID);
logger.Info("subject :" + subject);
logger.Info("MessageText:" + message);
logger.Info("----------------------------------------");
logger.Trace(iMessage.ToString());
output.RequestJoinIMessage = iMessage;
output.MessageCode = "200";
output.Message = "Join Consult Chat Session Successful";
}
else
{
logger.Warn("JoinConsultChatSession() : IMessage is Null..");
}
}
else
{
logger.Warn("JoinConsultChatSession() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Join the consult chat session request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Rejects the chat interaction.
/// </summary>
/// <param name="ticketID">The ticket identifier.</param>
/// <param name="interactionID">The interaction identifier.</param>
/// <param name="proxyID">The proxy identifier.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues RejectChatInteraction(int ticketID, string interactionID, int proxyID, Genesyslab.Platform.Commons.Collections.KeyValueCollection data)
{
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionDelivery.RequestReject requestReject = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionDelivery.RequestReject.Create();
requestReject.TicketId = ticketID;
requestReject.InteractionId = interactionID;
requestReject.ProxyClientId = proxyID;
requestReject.Extension = data;
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo reasonInfo = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo.Create();
reasonInfo.ReasonDescription = "Agent has reject this interaction";
requestReject.Reason = reasonInfo;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestReject);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventInteractionReject = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------RejectChatInteraction-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyID);
logger.Info("---------------------------------------------");
logger.Trace(eventInteractionReject.ToString());
output.MessageCode = "200";
output.Message = "Reject Chat Interaction Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = "RejectChatInteraction() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Media Agent Reject Interaction UnSuccessful";
}
}
else
{
logger.Warn("RejectChatInteraction() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Reject Chat Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Transfers the chat session.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="agentId">The agent identifier.</param>
/// <param name="placeId">The place identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <param name="queueName">Name of the queue.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues TransferChatSession(string interactionId, string agentId, string placeId, int proxyId, string queueName, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
if (!string.IsNullOrEmpty(placeId) && !string.IsNullOrEmpty(agentId))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer requestTransfer = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestTransfer.Create();
requestTransfer.Extension = userData;
requestTransfer.InteractionId = interactionId;
requestTransfer.ProxyClientId = proxyId;
requestTransfer.PlaceId = placeId;
requestTransfer.AgentId = agentId;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestTransfer);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventack = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("AgentId :" + agentId);
logger.Info("PlaceId :" + placeId);
logger.Info("--------------------------------------------");
logger.Trace(eventack.ToString());
output.MessageCode = "200";
output.Message = "Transfer Chat Session Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Info("------------TransferChatSession-------------");
logger.Error(LoginErrorCode + ":" + LoginErrorDescription);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = LoginErrorDescription;
break;
}
}
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
else if (!string.IsNullOrEmpty(queueName))
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties requestChangeProperties = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties.Create();
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue requestPlaceInQueue = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestPlaceInQueue.Create();
Genesyslab.Platform.Commons.Collections.KeyValueCollection attachData = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
attachData.Add("ChatSkills", queueName);
requestChangeProperties.ChangedProperties = attachData;
requestChangeProperties.InteractionId = interactionId;
requestChangeProperties.ProxyClientId = proxyId;
requestPlaceInQueue.InteractionId = interactionId;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyId;
requestPlaceInQueue.AddedProperties = attachData;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventAck = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("----------------------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Chat Transfer interaction Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
logger.Info("------------Error on Chat Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("-------------------------------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while chat transferring interaction : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Transfer Interaction UnSuccessful";
}
logger.Info("------------TransferChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Info(requestChangeProperties.ToString());
logger.Info(requestPlaceInQueue.ToString());
}
else
{
logger.Warn("TransferChatSession() : Interaction Server protocol is Null..");
}
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Transfer Chat Session request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public static Pointel.Softphone.Voice.Common.OutputValues AgentNotReady(string reason, string code, bool isSolicited)
{
var logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
var output = Pointel.Softphone.Voice.Common.OutputValues.GetInstance();
try
{
var requestAgentNotReady = Genesyslab.Platform.Voice.Protocols.TServer.Requests.Agent.RequestAgentNotReady.Create(Settings.GetInstance().ACDPosition, Settings.GetInstance().WorkMode);
var ReasonCode = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
//Code Added to check whether send configurable reason key and code/default key and code to tserver
//27.09.2013 V.Palaniappan
if (!string.IsNullOrEmpty(Settings.GetInstance().NotReadyKey))
{
ReasonCode.Add(Settings.GetInstance().NotReadyKey, reason);
}
if (!string.IsNullOrEmpty(Settings.GetInstance().NotReadyCodeKey))
{
ReasonCode.Add(Settings.GetInstance().NotReadyCodeKey, code);
}
if (string.IsNullOrEmpty(Settings.GetInstance().NotReadyKey) && string.IsNullOrEmpty(Settings.GetInstance().NotReadyCodeKey))
{
ReasonCode.Add("Name", reason);
ReasonCode.Add("Code", code);
}
if (string.IsNullOrEmpty(reason) && string.IsNullOrEmpty(code))
{
ReasonCode = null;
}
//End
if (string.Compare(Settings.GetInstance().NotReadyRequest.ToLower(), "extensions", true) == 0)
{
requestAgentNotReady.Extensions = ReasonCode;
}
else
{
requestAgentNotReady.Reasons = ReasonCode;
}
//Code Added - To resolve agent not ready issue in client box
//11.10.2013 V.Palaniappan
if (Settings.GetInstance().QueueName.ToLower() != "optional" && Settings.GetInstance().QueueName.ToLower() != "none")
{
requestAgentNotReady.ThisQueue = Settings.GetInstance().QueueName;
}
logger.Info("---------------AgentNotReady------------------");
logger.Info("ThisDN:" + Settings.GetInstance().ACDPosition);
logger.Info("Reason:" + reason);
logger.Info("Reasoncode:" + code);
logger.Info("--------------------------------------------");
output.MessageCode = "200";
output.Message = "Not Ready Successful";
//End
if (isSolicited)
{
output.IMessage = Settings.GetInstance().VoiceProtocol.Request(requestAgentNotReady);
}
else
{
Settings.GetInstance().VoiceProtocol.Send(requestAgentNotReady);
}
}
catch (System.Exception commonException)
{
logger.Error("Error occurred while Agent Not Ready " + commonException.ToString());
output.MessageCode = "2001";
output.Message = commonException.Message;
}
return(output);
}
/// <summary>
/// Consults the chat session.
/// </summary>
/// <param name="interactionId">The interaction unique identifier.</param>
/// <param name="agentID">The agent unique identifier.</param>
/// <param name="placeId">The place unique identifier.</param>
/// <param name="proxyId">The proxy unique identifier.</param>
/// <param name="userData">The user data.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues ConsultChatSession(string interactionId, string agentID, string placeId, int proxyId, Genesyslab.Platform.Commons.Collections.KeyValueCollection userData)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestConference requestConference = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestConference.Create();
requestConference.PlaceId = placeId;
requestConference.AgentId = agentID;
requestConference.InteractionId = interactionId;
requestConference.ProxyClientId = proxyId;
requestConference.Extension = userData;
requestConference.Extension.Add("ConsultUserData", "separate");
requestConference.VisibilityMode = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.VisibilityMode.Coach;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestConference);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventack = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------ConsultChatSession-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("AgentId :" + agentID);
logger.Info("PlaceId :" + placeId);
logger.Info("--------------------------------------------");
logger.Trace(eventack.ToString());
output.MessageCode = "200";
output.Message = "Consult Chat Session Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Info("------------ConsultChatSession-------------");
logger.Error(LoginErrorCode + ":" + LoginErrorDescription);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = LoginErrorDescription;
break;
}
}
}
else
{
logger.Warn("ConferenceChatSession() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Conference Chat Session request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Updates the properties.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="keyvalues">The key values.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues UpdateProperties(string interactionId, int proxyClientID, Genesyslab.Platform.Commons.Collections.KeyValueCollection keyvalues)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties updateProperties = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestChangeProperties.Create();
updateProperties.InteractionId = interactionId;
updateProperties.ProxyClientId = proxyClientID;
if (keyvalues != null)
{
updateProperties.ChangedProperties = keyvalues;
}
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage response = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(updateProperties);
if (response.Id == Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventPropertiesChanged.MessageId || response.Id == Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId)
{
logger.Info("------------updateProperties-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyClientID);
logger.Info(" UpdateProperties : response :" + response.ToString());
logger.Info("-----------------------------------------------");
logger.Trace(response.ToString());
output.MessageCode = "200";
output.Message = "Update Properties Successful";
}
else
{
output.MessageCode = "2001";
output.Message = "Don't Update Properties Successful";
}
}
else
{
logger.Warn("UpdateProperties() : Interaction Server Protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while update properties request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public void ColocarPausa(TiposDePausa tipoPausa)
{
try
{
EnviaMensagemSignalR("ServidorCTI", this.PA + ", " + this.AgentID + ", " + this.PasswordAgentID + ", " + this.Queue);
Genesyslab.Platform.Commons.Collections.KeyValueCollection reasons = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
reasons.Add(tipoPausa.ToString(), ((int)tipoPausa).ToString());
RequestAgentNotReady rar = RequestAgentNotReady.Create(this.PA, AgentWorkMode.WalkAway, this.Queue, reasons, null);
pmsTServer[TSERVER_IDENTIFIER].Send(rar);
}
catch (Exception ex)
{
EnviaMensagemSignalR("ServidorCTI-Erro", "ColocarPausa(...) - exception: " + ex.Message);
}
}
