public static bool EscalateToManager(this EscalateOverdueTicketWorkItem workItem)
{
var staff = workItem.MembershipRepository.Retrieve(workItem.StateBag.Item.AssignedToId);
workItem.StateBag.Item.AssignedToId = staff.ReportsTo;
return(staff.ReportsTo > 0);
}
public static bool RetrieveTicket(this EscalateOverdueTicketWorkItem workItem)
{
try
{
var item = workItem.TicketRepository.Retrieve(workItem.StateBag.Number);
workItem.StateBag.Item = item;
}
catch (RepositoryException rex)
{
workItem.ReportError(rex.Message);
}
return(workItem.StateBag.Item != null);
}
