public EntryFieldValueList GetFormData(string formName, string qualification, EntryListFieldList fieldList)
{
EntryFieldValueList fvFormData = new EntryFieldValueList();
LogHelper.LogTextDebug(formName, "Data Returned");
try
{
if (_arserver.LastReturnCode == 0)
{
fvFormData = _arserver.GetListEntryWithFields(formName, qualification, fieldList, 0, 1000);
if (fvFormData.Count == 0)
{
throw new CustomError("NoDataFound", "No data is found for given Incident");
}
}
}
catch (ARException objARException)
{
LogHelper.LogTextFatal(objARException.Message.ToString(), "Exception");
throw new CustomError("RemedyAPIError", objARException.Message);
}
LogHelper.LogTextDebug(formName, "Data Returned");
return(fvFormData);
}
private Incident FillIncident(string incidentNumber)
{
LogHelper.LogTextDebug(incidentNumber, "Enter");
Incident objIncident = null;
try
{
objIncident = new Incident();
objIncident.IncidentNumber = incidentNumber;
EntryFieldValueList fvIncident = new EntryFieldValueList();
fvIncident = new IncidentDataProvider().GetIncident(incidentNumber);
if (fvIncident != null)
{
objIncident.IncidentNumber = fvIncident[0].FieldValues[1000000161].ToString();
objIncident.Customer = fvIncident[0].FieldValues[1000000019].ToString() + " " + fvIncident[0].FieldValues[1000000018].ToString();
objIncident.AssignedGroup = fvIncident[0].FieldValues[1000000217].ToString();
objIncident.Impact = fvIncident[0].FieldValues[1000000163].ToString();
objIncident.Summary = fvIncident[0].FieldValues[1000000000].ToString();
objIncident.Urgency = fvIncident[0].FieldValues[1000000162].ToString();
}
else
{
throw new CustomError("InvalidID", "Incident Number not found");
}
}
catch (System.NullReferenceException ex)
{
LogHelper.LogTextWarn(ex.Message, "Exception");
throw;
}
catch (CustomError ex)
{
LogHelper.LogTextWarn(ex.Message, "Exception");
throw;
}
return(objIncident);
}
