/// <summary>
/// Load the specified Disposition Plan
/// </summary>
internal void LoadDispositionPlan(EPEventsWS.UDNewService oNewService)
{
CDispositionPlan pDispPlan;
//Update if already in list, add it otherwise
if (base.Contains(oNewService.dispositionPlan.dispplanid))
{
pDispPlan = (CDispositionPlan)base.GetByKey(oNewService.dispositionPlan.dispplanid);
pDispPlan.description = oNewService.dispositionPlan.desc;
pDispPlan.Dispositions.Clear();
}
else
{
pDispPlan = new CDispositionPlan(oNewService.dispositionPlan.dispplanid, oNewService.dispositionPlan.desc);
base.Add(pDispPlan.Id, pDispPlan);
}
//Load/refresh this plan's disposition list
foreach (EPEventsWS.UDNotifyDispositions oDisp in oNewService.dispositions)
{
CDisposition pDisposition;
//If disp already in common list, update it
if (mpDispositions.Contains(oDisp.dispid))
{
pDisposition = mpDispositions.GetByKey(oDisp.dispid);
pDisposition.code = oDisp.code;
pDisposition.description = oDisp.description;
pDisposition.isCallback = Convert.ToBoolean(oDisp.callbackf);
pDisposition.isExclusion = Convert.ToBoolean(oDisp.exclusionf);
pDisposition.isSale = Convert.ToBoolean(oDisp.salesf);
}
//Otherwise, load it and add ref to common list
else
{
pDisposition = new CDisposition(oDisp.dispid, oDisp.description, oDisp.code, Convert.ToBoolean(oDisp.salesf), Convert.ToBoolean(oDisp.callbackf), Convert.ToBoolean(oDisp.exclusionf));
mpDispositions.Add(pDisposition.Id, pDisposition);
}
//Add disp to this plan's list
pDispPlan.Dispositions.Add(pDisposition.Id, pDisposition);
}
}
/// <summary>
/// Load the specified service's general info and settings
/// </summary>
internal void Load(EPEventsWS.UDNewService oNewService)
{
//If already in collection, remove it
if (base.Contains(oNewService.serviceID))
{
base.RemoveByKey(oNewService.serviceID);
}
Console.WriteLine("Loading service info for ServiceId <{0}>...\t[{1}]", oNewService.serviceID, this.GetType());
CService oService;
switch (oNewService.serviceInfo.servicetypeid)
{
case (int)ServiceType.AOD:
oService = new CServiceAOD();
break;
case (int)ServiceType.CHAT:
oService = new CServiceChat();
break;
default:
oService = new CService();
break;
}
oService.serviceId = oNewService.serviceID;
oService.serviceType = (ServiceType)oNewService.serviceInfo.servicetypeid;
oService.serviceName = oNewService.serviceInfo.servicec;
oService.dialMask = oNewService.serviceInfo.outgoingmask;
Console.WriteLine("Disposition Plan of ServiceId <{0}>: {1} \t[{2}]", oNewService.serviceID, oNewService.dispositionPlan.dispplanid, this.GetType());
//If this service's disposition plan hasn't yet been loaded then do so
if (oNewService.serviceInfo.dispplanid != 0 && !mpApp.DispositionPlans.Contains(oNewService.serviceInfo.dispplanid))
{
Console.WriteLine("Loading Disposition Plan <{0}>...\t[{1}]", oNewService.serviceInfo.dispplanid, this.GetType());
mpApp.DispositionPlans.LoadDispositionPlan(oNewService);
}
oService.dispositionPlan = mpApp.DispositionPlans.GetByKey(oNewService.serviceInfo.dispplanid);
oService.allowHangup = Convert.ToBoolean(oNewService.serviceSettings.btnhangupf);
oService.allowDial = Convert.ToBoolean(oNewService.serviceSettings.btndialf);
oService.allow3Way = Convert.ToBoolean(oNewService.serviceSettings.btnxferf);
oService.allowConsult = Convert.ToBoolean(oNewService.serviceSettings.btnconsultf);
oService.allowConsultHangup = Convert.ToBoolean(oNewService.serviceSettings.btnthreecusthangupf);
//Hold is not valid for AGD (aka AWD or Workgroup) calls so disable it.
oService.allowHold = oService.ServiceType != ServiceType.AGD && Convert.ToBoolean(oNewService.serviceSettings.btnholdf);
//AGD (aka AWD or Workgroup) services don't currently have a blind transfer setting in Director so default to enabled.
oService.allowBlindXfer = oService.ServiceType == ServiceType.AGD || Convert.ToBoolean(oNewService.serviceSettings.btnblindxferf);
oService.allowWarmXfer = Convert.ToBoolean(oNewService.serviceSettings.warmtransfer);
oService.allowConference = Convert.ToBoolean(oNewService.serviceSettings.btnthreewayf);
oService.allowRecord = Convert.ToBoolean(oNewService.serviceSettings.btnrecordf);
oService.allowPlay = Convert.ToBoolean(oNewService.serviceSettings.btnplayf);
oService.showCallData = Convert.ToBoolean(oNewService.serviceSettings.showcalldatadialogf);
oService.showCallDataSecs = oNewService.serviceSettings.calldatadialogduration;
oService.callDataDefId = oNewService.serviceSettings.calldatadefid;
oService.wrapAlarmSecs = oNewService.serviceSettings.wrapwarningdelay;
oService.requireDisposition = Convert.ToBoolean(oNewService.serviceSettings.reqdispositionf);
oService.requireWrap = Convert.ToBoolean(oNewService.serviceSettings.reqwrapf);
oService.allowNextCall = Convert.ToBoolean(oNewService.serviceSettings.btnnextcall);
oService.application = oNewService.serviceSettings.appdesc;
if (oService is CServiceAOD)
{
((CServiceAOD)oService).allowPreviewNumberChange = Convert.ToBoolean(oNewService.serviceSettings.allowphonechangeinpreview);
((CServiceAOD)oService).timedPreview = Convert.ToBoolean(oNewService.serviceSettings.timedpreviewflag);
((CServiceAOD)oService).timedPreviewSecs = oNewService.serviceSettings.previewtimeoutinsecs;
}
else if (oService is CServiceChat)
{
((CServiceChat)oService).allowChatDisconnect = Convert.ToBoolean(oNewService.serviceSettings.chatdisconnectallowed);
}
base.Add(oService.serviceId, oService);
}
