/*
* private string print<TKey, TValue>(Dictionary<TKey, TValue> source, string keyValueSeparator = "=", string sequenceSeparator = "|")
* {
* try
* {
* return source.Aggregate(string.Empty, (acc, pair) => string.Format("{0}{1}{2}{3}{4}", acc, pair.Key, keyValueSeparator, pair.Value, sequenceSeparator));
* }
* catch (Exception exception)
* {
* Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "ToString", exception, Logger.LogLevel.Error);
* return string.Empty;
* }
* }
*/
/// <summary>
/// get incoming phone no
/// </summary>
/// <param name="securitytoken"></param>
/// <param name="sessionId"></param>
/// <returns></returns>
public static string GetPhoneNo(string securitytoken, string sessionId)
{
var logger = Logger.Instance;
try
{
logger.LogMessage(Logger.LogAppender.DuoDefault, string.Format("GetPhoneNo sessionId : {0}", sessionId), Logger.LogLevel.Info);
var startTIme = DateTime.Now;
DuoEngagements engagements;
using (var client = new DuoEngagementServiceClient("basicEngagementEndpoint"))
{
engagements = client.ViewEngagementOriginateBySessionID(securitytoken, sessionId);
}
if (engagements != null)
{
logger.LogMessage(Logger.LogAppender.DuoDefault, string.Format("GetPhoneNo - [{0}] . sessionId : {1} . Time Take : {2} . Engagement : {3}", engagements.OtherData, sessionId, DateTime.Now.Subtract(startTIme).TotalMilliseconds, engagements), Logger.LogLevel.Info);
string[] parts = Regex.Split(engagements.OtherData, "-");
return(parts[0]);
}
else
{
logger.LogMessage(Logger.LogAppender.DuoDefault, string.Format("GetPhoneNo - {0} . sessionId : {1} . Time Take : {2}", "Receive Null Data", sessionId, DateTime.Now.Subtract(startTIme).TotalMilliseconds), Logger.LogLevel.Info);
}
}
catch (Exception exception)
{
logger.LogMessage(Logger.LogAppender.DuoDefault, "GetPhoneNo", exception, Logger.LogLevel.Error);
}
return(string.Empty);
}
/// <summary>
/// view incoming call details. ivr path,no, etc..
/// </summary>
/// <param name="securitytoken"></param>
/// <param name="sessionId"></param>
/// <returns></returns>
public static Dictionary <string, string> ViewCurrentEngagementDisplayInfo(string securitytoken, string sessionId)
{
var logger = Logger.Instance;
try
{
//var id = sessionId.Split('@');
logger.LogMessage(Logger.LogAppender.DuoDefault, string.Format("ViewCurrentEngagementDisplayInfo sessionId : {0}", sessionId), Logger.LogLevel.Info);
Dictionary <string, string> engagements;
using (var client = new DuoEngagementServiceClient("basicEngagementEndpoint"))
{
engagements = client.ViewCurrentEngagementDisplayInfo(securitytoken, sessionId, "callserver", "ivr", "language");
}
return(engagements);
}
catch (Exception exception)
{
logger.LogMessage(Logger.LogAppender.DuoDefault, "ViewCurrentEngagementDisplayInfo", exception, Logger.LogLevel.Error);
throw;
}
}
