public void LoadDispostionCodes(string interactionID)
{
try
{
if (_chatDataContext.LoadDispositionCodes != null && _chatDataContext.LoadSubDispositionCodes != null)
{
_chatDataContext.dicCMEObjects.Clear();
_chatDataContext.dicCMEObjects.Add("chat.disposition.codes", _chatDataContext.LoadDispositionCodes);
_chatDataContext.dicCMEObjects.Add("chat.subdisposition.codes", _chatDataContext.LoadSubDispositionCodes);
if (ConfigContainer.Instance().AllKeys.Contains("interaction.enable.multi-dispositioncode") && (((string)ConfigContainer.Instance().GetValue("interaction.enable.multi-dispositioncode")).ToLower().Equals("true")))
{
_chatDataContext.dicCMEObjects.Add("enable.multidisposition.enabled", true);
}
else
{
_chatDataContext.dicCMEObjects.Add("enable.multidisposition.enabled", false);
}
_chatDataContext.dicCMEObjects.Add("DispositionCodeKey", _chatDataContext.DisPositionKeyName);
if (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-object-name"))
{
_chatDataContext.dicCMEObjects.Add("DispositionName", (string)ConfigContainer.Instance().GetValue("interaction.disposition-object-name"));
}
else
{
_chatDataContext.dicCMEObjects.Add("DispositionName", string.Empty);
}
Pointel.Interactions.DispositionCodes.InteractionHandler.Listener _dispositionCodeListener = new Pointel.Interactions.DispositionCodes.InteractionHandler.Listener();
_dispositionCodeListener.NotifyCMEObjects(_chatDataContext.dicCMEObjects);
DispositionData disData = new DispositionData()
{
InteractionID = interactionID
};
_dispositionUC = _dispositionCodeListener.CreateUserControl();
_chatDataContext.DispositionObjCollection = new KeyValuePair <string, object>("DispositionObj", _dispositionUC);
stpDispCodelist.Children.Clear();
_dispositionUC.NotifyDispositionCodeEvent += new Pointel.Interactions.DispositionCodes.UserControls.Disposition.NotifyDispositionCode(NotifyDispositionCodeEvent);
_dispositionUC.Dispositions(Pointel.Interactions.IPlugins.MediaTypes.Chat, disData);
if (_dispositionUC != null)
{
if (!_dispositionUserControls.ContainsKey(interactionID))
{
_dispositionUserControls.Add(interactionID, _dispositionUC);
}
else
{
_dispositionUserControls[interactionID] = _dispositionUC;
}
stpDispCodelist.Children.Add(_dispositionUC);
}
isFirstTimeCall = false;
}
}
catch (Exception generalException)
{
_logger.Error("Error Occurred as LoadDispostionCodes() :" + generalException.Message);
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
try
{
if (mediaType == MediaTypes.Email)
{
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
_dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
}
else
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)] = data.DispostionCode;
}
caseData.Clear();
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
}
caseData.Clear();
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)] = result;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
}
caseData.Clear();
}
ConvertUserData();
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as " + generalException.ToString());
}
}
/// <summary>
/// Loads the dispostion codes.
/// </summary>
/// <param name="interactionID">The interaction identifier.</param>
public void LoadDispostionCodes(string interactionID)
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("email.disposition.codes") && ConfigContainer.Instance().GetValue("email.disposition.codes") != null)
//if (EmailDataContext.GetInstance().DispositonCodes != null && EmailDataContext.GetInstance().LoadSubDispositionCodes != null)
{
Dictionary <string, object> dicCMEObjects = new Dictionary <string, object>();
Dictionary <string, string> tempDisposition = new Dictionary <string, string>();
Dictionary <string, Dictionary <string, string> > subDisposition = new Dictionary <string, Dictionary <string, string> >();
dicCMEObjects.Clear();
if (ConfigContainer.Instance().AllKeys.Contains("email.subdisposition.codes") &&
ConfigContainer.Instance().GetValue("email.subdisposition.codes") != null)
{
subDisposition = (Dictionary <string, Dictionary <string, string> >)ConfigContainer.Instance().GetValue("email.subdisposition.codes");
}
tempDisposition = (Dictionary <string, string>)ConfigContainer.Instance().GetValue("email.disposition.codes");
dicCMEObjects.Add("email.disposition.codes", tempDisposition);
dicCMEObjects.Add("email.subdisposition.codes", subDisposition);
dicCMEObjects.Add("enable.multidisposition.enabled",
(ConfigContainer.Instance().AllKeys.Contains("interaction.enable.multi-dispositioncode") &&
((string)ConfigContainer.Instance().GetValue("interaction.enable.multi-dispositioncode")).ToLower().Equals("true")) ? true : false);
dicCMEObjects.Add("DispositionCodeKey", (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty));
dicCMEObjects.Add("DispositionName", (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-object-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-object-name") : string.Empty));
stpDispCodelist.Children.Clear();
if (tempDisposition.Count <= 0)
{
tabitemDisposition.Visibility = Visibility.Collapsed;
return;
}
Pointel.Interactions.DispositionCodes.InteractionHandler.Listener _dispositionCodeListener = new Pointel.Interactions.DispositionCodes.InteractionHandler.Listener();
_dispositionCodeListener.NotifyCMEObjects(dicCMEObjects);
DispositionData disData = new DispositionData()
{
InteractionID = interactionID
};
_dispositionUC = _dispositionCodeListener.CreateUserControl();
DispositionObjCollection = new KeyValuePair <string, object>("DispositionObj", _dispositionUC);
stpDispCodelist.Children.Clear();
_dispositionUC.NotifyDispositionCodeEvent += new Pointel.Interactions.DispositionCodes.UserControls.Disposition.NotifyDispositionCode(NotifyDispositionCodeEvent);
_dispositionUC.Dispositions(Pointel.Interactions.IPlugins.MediaTypes.Email, disData);
if (_dispositionUC != null)
{
if (!_dispositionUserControls.ContainsKey(interactionID))
{
_dispositionUserControls.Add(interactionID, _dispositionUC);
}
else
{
_dispositionUserControls[interactionID] = _dispositionUC;
}
stpDispCodelist.Children.Add(_dispositionUC);
//Reload selected disposition code
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)) || CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
Dictionary <string, string> dispositionTree = new Dictionary <string, string>();
//if (DispositionObjCollection.Value != null)
//{
// var dispositionObject = (Pointel.Interactions.DispositionCodes.UserControls.Disposition)
// DispositionObjCollection.Value;
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
if (!string.IsNullOrEmpty(CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString()))
{
dispositionTree = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString().Split(';').Select(s => s.Split(':')).ToDictionary(a => a[0].Trim().ToString(), a => a[1].Trim().ToString());
}
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (!string.IsNullOrEmpty(CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString()))
{
dispositionTree.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString());
}
}
if (dispositionTree.Count > 0)
{
_dispositionUC.ReLoadDispositionCodes(dispositionTree, interactionId);
}
//}
}
}
}
isFirstTimeCall = false;
}
catch (Exception ex)
{
logger.Error("LoadDispostionCodes(): " + ex.Message);
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
var chatMedia = new ChatMedia();
try
{
if (mediaType == MediaTypes.Chat)
{
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(_chatDataContext.DisPositionKeyName,
_chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString());
_dispositionUC.ReLoadDispositionCodes(dispositionCode, _interactionID);
}
else
{
string originalValue = string.Empty;
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
originalValue = _chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString();
}
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DisPositionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DisPositionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DispositionCollectionKeyName))
{
string originalValue = _chatUtil.UserData[_chatDataContext.DispositionCollectionKeyName].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DispositionCollectionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DispositionCollectionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
if (data.DispostionCode == "None")
{
_chatUtil.IsDispositionSelected = false;
}
else
{
_chatUtil.IsDispositionSelected = true;
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred while NotifyDispositionCodeEvent(): " + generalException.ToString());
_chatUtil.IsDispositionSelected = false;
}
finally
{
chatMedia = null;
}
}
