public static string GetDeletedTickets(RestCommand command)
{
DeletedTickets deletedTickets = new DeletedTickets(command.LoginUser);
deletedTickets.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(deletedTickets.GetXml("DeletedTickets", "DeletedTicket", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetDeletedTickets(RestCommand command)
{
string xml = "";
bool hasBeenFiltered = false;
int totalRecords = 0;
DeletedTickets deletedTickets = new DeletedTickets(command.LoginUser);
if (command.IsPaging)
{
try
{
deletedTickets.LoadByOrganizationID(command.Organization.OrganizationID, command.Filters, command.PageNumber, command.PageSize);
hasBeenFiltered = true;
XmlTextWriter writer = DeletedTickets.BeginXmlWrite("DeletedTicketx");
try
{
foreach (DataRow row in deletedTickets.Table.Rows)
{
int recordId = (int)row["ID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.DeletedTickets, recordId);
tags = tags ?? new Tags(command.LoginUser);
deletedTickets.WriteXml(writer, row, "DeletedTicket", true, !hasBeenFiltered ? command.Filters : new System.Collections.Specialized.NameValueCollection(), tags);
}
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestDeletedTickets. GetDeletedTickets(). Paging.");
}
if (deletedTickets.Count > 0)
{
totalRecords = deletedTickets[0].TotalRecords;
}
writer.WriteElementString("TotalRecords", totalRecords.ToString());
xml = DeletedTickets.EndXmlWrite(writer);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestDeletedTickets. GetDeletedTickets(). Paging. SQL filtering generation failed.");
throw new RestException(HttpStatusCode.InternalServerError, "There was an error processing your request. Please contact TeamSupport.com", ex);
}
}
else
{
//No Paging
try
{
deletedTickets.LoadByOrganizationID(command.Organization.OrganizationID, command.Filters);
xml = deletedTickets.GetXml("DeletedTickets", "DeletedTicket", true, command.Filters);
//xml = AddTagsToDeletedTickets(xml, command);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestDeletedTickets. GetDeletedTickets(). No Paging. SQL filtering generation failed.");
}
}
return(xml);
}
