private void LoadInformation(int _request) { if (intNumber == 1) // number = 1 (Enhancement) ; number = 2 (Issue) -- Vijay { lblView.Text = oCustomized.GetEnhancementBody(oCustomized.GetEnhancementID(intRequest), intEnvironment, true); DataSet dsReleases = oEnhancement.GetVersions(); foreach (DataRow drRelease in dsReleases.Tables[0].Rows) { string strName = DateTime.Parse(drRelease["release"].ToString()).ToShortDateString(); if (DateTime.Parse(drRelease["cutoff"].ToString()) < DateTime.Now) { strName += " (Closed)"; } else if (drRelease["available"].ToString() != "1") { strName += " (Full)"; } ddlRelease.Items.Add(new ListItem(strName, drRelease["id"].ToString())); } ddlRelease.Items.Insert(0, new ListItem("-- To Be Determined --", "0")); // Load data DataSet dsInfo = oCustomized.GetEnhancement(intRequest); if (dsInfo.Tables[0].Rows.Count > 0) { ddlRelease.SelectedValue = dsInfo.Tables[0].Rows[0]["release"].ToString(); radPriority.SelectedValue = dsInfo.Tables[0].Rows[0]["priority"].ToString(); } trPriority.Visible = true; trRelease.Visible = true; } else { lblView.Text = oCustomized.GetIssueBody(oCustomized.GetIssueID(intRequest), intEnvironment, true); } if (intProject > 0) { lblName.Text = oProject.Get(intProject, "name"); lblNumber.Text = oProject.Get(intProject, "number"); lblType.Text = "Project"; } else { lblName.Text = oResourceRequest.GetWorkflow(_request, "name"); lblNumber.Text = "CVT" + intRequest.ToString(); lblType.Text = "Task"; } if (Request.QueryString["div"] != null) { switch (Request.QueryString["div"]) { case "E": boolExecution = true; break; } } if (boolDetails == false && boolExecution == false) { boolDetails = true; } }
public string GetBody(int _requestid, int _itemid, int _number, int _serviceid, int _rrid, int _rr_workflowid, string _se_dsn, int _environment, string _dsn_asset, string _dsn_ip) { string strView = ""; Applications oApplication = new Applications(user, dsn); RequestItems oRequestItem = new RequestItems(user, dsn); ResourceRequest oResourceRequest = new ResourceRequest(user, dsn); Users oUser = new Users(user, dsn); Services oService = new Services(user, dsn); Variables oVariable = new Variables(_environment); Functions oFunction = new Functions(0, dsn, _environment); Requests oRequest = new Requests(user, dsn); Projects oProject = new Projects(user, dsn); ServiceRequests oServiceRequest = new ServiceRequests(user, dsn); ServiceEditor oServiceEditor = new ServiceEditor(user, _se_dsn); Servers oServer = new Servers(user, dsn); Workstations oWorkstation = new Workstations(user, dsn); AssetOrder oAssetOrder = new AssetOrder(user, dsn, _dsn_asset, _environment); AssetSharedEnvOrder oAssetSharedEnvOrder = new AssetSharedEnvOrder(user, dsn, _dsn_asset, _environment); PNCTasks oPNCTask = new PNCTasks(user, dsn); TSM oTSM = new TSM(user, dsn); StatusLevels oStatusLevel = new StatusLevels(); DataSet dsRR = oResourceRequest.GetRequestService(_requestid, _serviceid, _number); if (dsRR.Tables[0].Rows.Count > 0) { if (_rrid == 0) { Int32.TryParse(dsRR.Tables[0].Rows[0]["parent"].ToString(), out _rrid); } if (_rr_workflowid == 0) { Int32.TryParse(dsRR.Tables[0].Rows[0]["id"].ToString(), out _rr_workflowid); } } // Workflow string strWorkflowName = ""; int intProject = oRequest.GetProjectNumber(_requestid); if (intProject > 0) { strView += "<tr><td valign=\"top\"><b>Project Name:</b></td>"; strView += "<td colspan=\"40\">" + oProject.Get(intProject, "name") + "</td></tr>"; strView += "<tr><td valign=\"top\"><b>Project Number:</b></td>"; strView += "<td>" + "<a href=\"" + oRequest.GetDataPointLink(_requestid, _environment) + "\" target=\"_blank\">" + oProject.Get(intProject, "number") + "</a></td></tr>"; } else { string strTaskName = "N/A"; if (_rr_workflowid > 0) { strTaskName = oResourceRequest.GetWorkflow(_rr_workflowid, "name").Trim(); } if ((strTaskName == "" || strTaskName == "N/A") && _rrid > 0) { strTaskName = oResourceRequest.Get(_rrid, "name").Trim(); } if ((strTaskName == "" || strTaskName == "N/A") && _requestid > 0) { strTaskName = oServiceRequest.Get(_requestid, "name").Trim(); } strView += "<tr><td valign=\"top\"><b>Task Name:</b></td>"; strView += "<td colspan=\"40\">" + strTaskName + "</td></tr>"; } strView += "<tr><td valign=\"top\"><b>Task Number:</b></td>"; strView += "<td>" + "<a href=\"javascript:void(0);\" class=\"lookup\" onclick=\"OpenNewWindowMenu('/datapoint/service/resource.aspx?id=" + oFunction.encryptQueryString(_rrid.ToString()) + "', '800', '600');\">CVT" + _requestid.ToString() + "-" + _serviceid.ToString() + "-" + _number.ToString() + "</a></td></tr>"; //strWorkflowName += "<td>" + "<a href=\"javascript:void(0);\" class=\"lookup\" onclick=\"OpenNewWindowMenu('" + oRequest.GetDataPointLink(_requestid, _environment) + "', '800', '600');\">CVT" + _requestid.ToString() + "</a></td>"; string strWorkflowRequested = ""; string strWorkflowCreated = ""; string strWorkflowService = ""; string strWorkflowDepartment = ""; string strWorkflowResources = ""; string strWorkflowStatus = ""; string strWorkflowComments = ""; int intStatus = 0; // Requested strWorkflowRequested += "<td valign=\"top\"><b>Requested By:</b></td>"; int intRequestor = oRequest.GetUser(_requestid); int intRequestorManager = 0; Int32.TryParse(oUser.Get(intRequestor, "manager"), out intRequestorManager); Int32.TryParse(oResourceRequest.Get(_rrid, "status"), out intStatus); strWorkflowRequested += "<td>" + oUser.GetFullName(intRequestor) + " (" + oUser.GetName(intRequestor) + ")" + "</td>"; strWorkflowCreated += "<td valign=\"top\"><b>Created On:</b></td>"; if (_rrid > 0) { strWorkflowCreated += "<td>" + DateTime.Parse(oResourceRequest.Get(_rrid, "created")).ToLongDateString() + "</td>"; } else { strWorkflowCreated += "<td>" + DateTime.Parse(oRequest.Get(_requestid, "created")).ToLongDateString() + "</td>"; } // Service strWorkflowService += "<td valign=\"top\"><b>Service:</b></td>"; if (_serviceid == 0) { strWorkflowService += "<td>" + oRequestItem.GetItem(_itemid, "service_title") + "</td>"; } else { strWorkflowService += "<td>" + oService.GetName(_serviceid) + "</td>"; } // Department strWorkflowDepartment += "<td valign=\"top\"><b>Department:</b></td>"; strWorkflowDepartment += "<td>" + oApplication.Get(oRequestItem.GetItemApplication(_itemid), "service_title") + "</td>"; // Resources string strApprovers = ""; DataSet dsApprovals = oResourceRequest.GetApprovals(_requestid, _serviceid, _number); foreach (DataRow drApprover in dsApprovals.Tables[0].Rows) { int intApprover = Int32.Parse(drApprover["userid"].ToString()); if (drApprover["approved"].ToString() == "" && drApprover["denied"].ToString() == "") { if (strApprovers != "") { strApprovers += "\\n"; } strApprovers += oUser.GetFullName(intApprover) + " (" + oUser.GetName(intApprover) + ")"; } } bool boolAutomated = (oService.Get(_serviceid, "automate") == "1"); if (boolAutomated == false) { DataSet dsReqForm = oRequestItem.GetForm(_requestid, _serviceid, _itemid, _number); if (dsReqForm.Tables[0].Rows.Count > 0) { boolAutomated = (dsReqForm.Tables[0].Rows[0]["automated"].ToString() == "1" ? true : false); } } strWorkflowResources += "<td valign=\"top\"><b>Assigned:</b></td>"; strWorkflowStatus += "<td><b>Status:</b></td>"; if (boolAutomated == true) { strWorkflowResources += "<td valign=\"top\">---</td>"; intStatus = (int)ResourceRequestStatus.NotAvailable; // Set to N/A since it is automated... strWorkflowStatus += "<td>" + oStatusLevel.HTML(intStatus) + "</td>"; } else { List <WorkflowStatus> RR = oResourceRequest.GetStatus(null, _rrid, null, null, null, null, false, _se_dsn); if (RR.Count > 0) { StringBuilder strUsers = new StringBuilder(); foreach (string strUser in RR[0].users) { if (String.IsNullOrEmpty(strUser) == false) { strUsers.Append(strUser); strUsers.AppendLine("<br/>"); } } strWorkflowResources += "<td valign=\"top\">" + strUsers.ToString() + "</td>"; strWorkflowStatus += "<td>" + RR[0].status + "</td>"; if (String.IsNullOrEmpty(RR[0].comments) == false) { strWorkflowComments += "<td valign=\"top\"><b>Comments:</b></td>"; strWorkflowComments += "<td valign=\"top\">" + oFunction.FormatText(RR[0].comments) + "</td>"; } } else { strWorkflowResources += "<td valign=\"top\"> N / A </td>"; strWorkflowStatus += "<td> N / A </td>"; } } strView += "<tr>" + strWorkflowRequested + "</tr><tr>" + strWorkflowCreated + "</tr><tr>" + strWorkflowService + "</tr><tr>" + strWorkflowDepartment + "</tr>" + "<tr>" + strWorkflowStatus + "</tr>" + (strWorkflowResources == "" ? "" : "<tr>" + strWorkflowResources + "</tr>") + (strWorkflowComments == "" ? "" : "<tr>" + strWorkflowComments + "</tr>"); if (strView == "") { strView = "Information Unavailable"; } else { strView = "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">" + strView + "</table>"; StringBuilder sbViewRequest = new StringBuilder(); Customized oCustomized = new Customized(user, dsn); DNS oDNS = new DNS(user, dsn); OnDemandTasks oOnDemandTask = new OnDemandTasks(user, dsn); Reports oReport = new Reports(user, dsn); Audit oAudit = new Audit(user, dsn); Enhancements oEnhancement = new Enhancements(user, dsn); ServerDecommission oServerDecommission = new ServerDecommission(0, dsn); Storage oStorage = new Storage(0, dsn); string strCatch = "1"; try { sbViewRequest.Append(oServiceEditor.GetRequestBody(_requestid, _serviceid, _number, dsn)); if (sbViewRequest.ToString() == "") { strCatch = "2"; sbViewRequest.Append(oCustomized.GetPNCDNSConflictBody(_requestid, _itemid, _number)); } if (sbViewRequest.ToString() == "") { strCatch = "3"; sbViewRequest.Append(oCustomized.GetStorage3rdBody(_requestid, _itemid, _number, _environment)); } if (sbViewRequest.ToString() == "") { strCatch = "4"; sbViewRequest.Append(oOnDemandTask.GetServerOther(_requestid, _serviceid, _number, _environment, _dsn_asset, _dsn_ip)); } if (sbViewRequest.ToString() == "") { strCatch = "5"; sbViewRequest.Append(GetBody(oReport.GetOrderReport(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "6"; sbViewRequest.Append(oServerDecommission.GetBody(_requestid, _number, _dsn_asset, _environment)); } if (sbViewRequest.ToString() == "") { strCatch = "7"; sbViewRequest.Append(oCustomized.GetDecommissionServerBody(_requestid, _itemid, _number, _dsn_asset)); } if (sbViewRequest.ToString() == "") { strCatch = "7.1"; sbViewRequest.Append(oWorkstation.GetApprovalSummary(_requestid)); } if (sbViewRequest.ToString() == "") { strCatch = "8"; int intEnhancementID = oCustomized.GetEnhancementID(_requestid); if (intEnhancementID > 0) { sbViewRequest.Append("<tr><td>"); sbViewRequest.Append(oCustomized.GetEnhancementBody(intEnhancementID, _environment, false)); sbViewRequest.Append("</td></tr>"); } } if (sbViewRequest.ToString() == "") { strCatch = "9"; int intIssueID = oCustomized.GetIssueID(_requestid); if (intIssueID > 0) { sbViewRequest.Append("<tr><td>"); sbViewRequest.Append(oCustomized.GetIssueBody(intIssueID, _environment, false)); sbViewRequest.Append("</td></tr>"); } } if (sbViewRequest.ToString() == "") { strCatch = "10"; sbViewRequest.Append(GetBody(oCustomized.GetIIS(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "11"; sbViewRequest.Append(GetBody(oCustomized.GetRemediation(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "12"; sbViewRequest.Append(GetBody(oCustomized.GetServerArchive(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "13"; sbViewRequest.Append(GetBody(oCustomized.GetServerRetrieve(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "14"; sbViewRequest.Append(GetBody(oCustomized.GetTPM(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "15"; sbViewRequest.Append(GetBody(oCustomized.GetWorkstation(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "16"; sbViewRequest.Append(GetBody(oCustomized.GetThirdTierDistributed(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "17"; sbViewRequest.Append(GetBody(oCustomized.GetGeneric(_requestid, _itemid, _number), _serviceid)); } if (sbViewRequest.ToString() == "") { strCatch = "18"; sbViewRequest.Append(oDNS.GetDNSBody(_requestid, _itemid, _number, false, _environment)); } if (sbViewRequest.ToString() == "") { strCatch = "19"; sbViewRequest.Append(oAudit.GetErrorBody(_requestid, _serviceid, _number)); } if (sbViewRequest.ToString() == "")//Server Error Provisioning Support { strCatch = "20"; sbViewRequest.Append(oServer.GetErrorDetailsBody(_requestid, _itemid, _number, _environment)); } if (sbViewRequest.ToString() == "") //Workstation Error Provisioning Support { strCatch = "21"; sbViewRequest.Append(oWorkstation.GetVirtualErrorDetailsBody(_requestid, _number, _environment)); } if (sbViewRequest.ToString() == "") //Asset Procurement { strCatch = "22"; sbViewRequest.Append(oAssetOrder.GetOrderBody(_requestid, _itemid, _number)); } if (sbViewRequest.ToString() == "") //Shared Environement - IM { strCatch = "23"; sbViewRequest.Append(oAssetSharedEnvOrder.GetOrderBody(_requestid, _itemid, _number)); } if (sbViewRequest.ToString() == "") //Backup { strCatch = "24"; sbViewRequest.Append(oTSM.GetBody(_requestid, _itemid, _number, _dsn_asset, _dsn_ip)); } if (sbViewRequest.ToString() == "") // New Enhancement { strCatch = "25"; sbViewRequest.Append(oEnhancement.GetBodyRequest(_requestid, _environment)); } if (sbViewRequest.ToString() == "") // New Enhancement { strCatch = "26"; sbViewRequest.Append(oStorage.GetBody(_requestid, _itemid, _number, _dsn_asset, _dsn_ip, _environment, false)); } if (sbViewRequest.ToString() == "") { //strViewRequest = "Information Unavailable"; sbViewRequest.Append(" "); } else { if (sbViewRequest.ToString().Trim().StartsWith("<table") == false) { sbViewRequest.Insert(0, "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\">"); sbViewRequest.Append("</table>"); } } } catch { sbViewRequest = new StringBuilder(" ** WARNING: Information Unavailable (# " + strCatch + ") ** "); } sbViewRequest.Insert(0, "<table cellpadding=\"3\" cellspacing=\"2\" border=\"0\" style=\"" + oVariable.DefaultFontStyle() + "\"><tr><td>"); sbViewRequest.Append("</td></tr></table>"); strView += "<br/>" + sbViewRequest.ToString(); } return(strView); }
protected void btnResponse_Click(Object Sender, EventArgs e) { oVariables = new Variables(intEnvironment); Functions oFunction = new Functions(0, dsn, intEnvironment); Users oUser = new Users(0, dsn); ResourceRequest oResourceRequest = new ResourceRequest(0, dsn); int intNumber = 0; int intUser = 0; int intResource = 0; DataSet dsRequest = oResourceRequest.GetWorkflowRequestAll(intRequest); if (dsRequest.Tables[0].Rows.Count > 0) { intNumber = Int32.Parse(dsRequest.Tables[0].Rows[0]["number"].ToString()); intUser = Int32.Parse(dsRequest.Tables[0].Rows[0]["userid"].ToString()); intResource = Int32.Parse(dsRequest.Tables[0].Rows[0]["id"].ToString()); } char chType = (intNumber == 1 ? 'E' : 'S'); string strVirtualPath = ""; string strFile = ""; if (oFile.FileName != "" && oFile.PostedFile != null) { string strExtension = oFile.FileName; string strType = strExtension.Substring(0, 3); strExtension = strExtension.Substring(strExtension.LastIndexOf(".")); strFile = DateTime.Now.Month.ToString() + DateTime.Now.Day.ToString() + DateTime.Now.Year.ToString() + DateTime.Now.Hour.ToString() + DateTime.Now.Minute.ToString() + DateTime.Now.Second.ToString() + DateTime.Now.Millisecond.ToString() + "_" + intProfile.ToString() + strExtension; strVirtualPath = oVariables.UploadsFolder() + strFile; string strPath = oVariables.UploadsFolder() + strFile; oFile.PostedFile.SaveAs(strPath); } oCustomized.AddMessage(intRequest, chType, txtResponse.Text, strVirtualPath, intApplication, intProfile, 0, 0); StringBuilder sb = new StringBuilder(); sb.Append("<p><a href=\""); sb.Append(oVariables.URL()); sb.Append("/redirect.aspx?referrer=/frame/resource_request.aspx?rrid="); sb.Append(intResource); sb.Append("\" target=\"_blank\">Click here to view this ticket or submit a response</a></p>"); sb.Append("<table width=\"100%\" cellpadding=\"4\" cellspacing=\"3\" border=\"0\" align=\"center\" style=\"border:solid 1px #CCCCCC;"); sb.Append(oVariables.DefaultFontStyle()); sb.Append("\">"); sb.Append("<tr bgcolor=\"#EEEEEE\"><td><span style=\""); sb.Append(oVariables.DefaultFontStyleHeader()); sb.Append("\">"); sb.Append(oUser.GetFullName(intProfile)); sb.Append("</span> ["); sb.Append(DateTime.Now.ToString()); sb.Append("]:</td></tr>"); sb.Append("<tr><td>"); sb.Append(oFunction.FormatText(txtResponse.Text)); sb.Append("</td></tr>"); if (strVirtualPath != "") { sb.Append("<tr><td style=\"border-bottom:dashed 1px #CCCCCC\"> </td></tr>"); sb.Append("<tr><td><img src=\""); sb.Append(oVariables.ImageURL()); sb.Append("/images/file.gif\" align=\"absmiddle\" border=\"0\"/> <a href=\""); sb.Append(oVariables.URL()); sb.Append(strVirtualPath); sb.Append("\" target=\"_blank\">"); sb.Append(strFile); sb.Append("</a></td></tr>"); } sb.Append("</table>"); string strEMailIdsBCC = oFunction.GetGetEmailAlertsEmailIds("EMAILGRP_DEVELOPER_ALERT"); oFunction.SendEmail("Support Response [CVT" + intRequest.ToString() + "]", oUser.GetName(intUser), "", strEMailIdsBCC, "Support Response [#CVT" + intRequest.ToString() + "]", "<p>" + oCustomized.GetIssueBody(intId, intEnvironment, false) + "</p><p>" + sb.ToString() + "</p>", true, false); Response.Redirect(oPage.GetFullLink(intPage) + "?id=" + Request.QueryString["id"]); }