public CreatedReturnHeader CreateReturnOrder(string orderNo, string externalDocumentNo, string returnReason, string notes,
bool includeResource, bool printRMA, bool createLabel, string email, string lineValues, bool update, string returnTrackingNo,
string shippingDetails, string imeiNo, int zendeskTicketNo)
{
ReturnOrder returnRMA = new ReturnOrder();
CreatedReturnHeader cth = new CreatedReturnHeader();
/* v9.2 - 12 December 2018 - Neil Jansen */
returnRMA = webService.CreateReturnOrder(orderNo, externalDocumentNo, returnReason, notes, includeResource, printRMA,
createLabel, email, lineValues, update, returnTrackingNo, shippingDetails, imeiNo, zendeskTicketNo);
cth = CreateReturnRMA(returnRMA);
return(cth);
}
protected void BtnCreateRMA_Click(object sender, EventArgs e)
{
StringBuilder lineBuild = new StringBuilder();
StringBuilder shippingBuild = new StringBuilder();
string lineError = "";
try
{
shipToName = txtShipToName.Text;
shipToAddress1 = txtShipToAddress1.Text;
shipToAddress2 = txtShipToAddress2.Text;
shipToCity = txtShipToCity.Text;
shipToCode = txtShipToCode.Text;
shipToState = txtShipToState.Text;
no = tcNo.Text;
docNo = tcDocNo.Text;
notes = txtNotes.Text;
resources = cbxResources.Checked;
printRMA = cbxPrintRMA.Checked;
createLabel = cbxCreateLabel.Checked;
//email = txtCustEmail.Text;
returnTrackingNo = txtInsertTrackingNo.Text;
imeiNo = tcIMEINo.Text;
string validateMsg = ValidateInput();
bool validateZendesk = false;
bool allValidLines = true;
int rowCount = 0;
int controlCount = 0;
Zendesk ticket = new Zendesk();
if (validateMsg == "All Input Valid")
{
bool process = true;
if (createLabel)
{
validateZendesk = ZendeskIssueReturnLabelControl.VerifyInput(ref ticket);
process = validateZendesk;
}
if (process)
{
if (ZendeskIssueReturnLabelControl.NewZendeskTicket)
{
email = ZendeskIssueReturnLabelControl.EmailTo;
}
else
{
email = String.IsNullOrEmpty(ticket.FromEmailAddress) ? string.Empty : ticket.FromEmailAddress;
}
foreach (TableRow row in tblCreateReturnOrderTableDetails.Rows)
{
rowCount++;
string itemNo = string.Empty;
int qtyLine = 0;
int actionQty = 0;
string reasonCode = string.Empty;
int reqReturnAction = -1;
controlCount = 0;
foreach (TableCell cell in row.Cells)
{
if (cell.ID.Contains("itemNo_"))
{
itemNo = cell.Text.ToString();
}
if (cell.ID.Contains("itemQuantity_"))
{
int.TryParse(cell.Text.ToString(), out qtyLine);
}
if (cell.ID.Contains("actionQty_"))
{
int.TryParse(cell.Text.ToString(), out actionQty);
}
foreach (Control c in cell.Controls)
{
controlCount++;
//if (c.GetType() == typeof(TextBox))
//{
// string value = ((TextBox)c).Text;
// int.TryParse(value, out actionQty);
//}
if (c.GetType() == typeof(DropDownList))
{
int index = ((DropDownList)c).SelectedIndex;
if (c.ID.Contains("ddlReturnReasonCode"))
{
/* v7.1 - 3 October 2018 - Neil Jansen
* Updated logic to filter out incorrect catagories for Return Reason Code
*/
List <ReturnReason> sr = (List <ReturnReason>)Session["ReturnReasons"];
List <ReturnReason> rl = new List <ReturnReason>();
foreach (ReturnReason item in sr)
{
if (item.Category != "Part Request" && item.Category != "Cancel Order" && item.Category != "Partial Refund" && item.Category != "Unknown" &&
item.Category != "Nonconformed" && item.Category != "Vendor Rejected")
{
rl.Add(item);
}
}
reasonCode = (rl)[index].ReasonCode;
}
else if (c.ID.Contains("ddlREQReturnAction"))
{
reqReturnAction = index;
}
}
}
string lineValidMessage = string.Empty;
if ((rowCount > 1 && controlCount == 2 && actionQty != 0))
{
lineValidMessage = ValidateLine(itemNo, qtyLine, actionQty, reasonCode, reqReturnAction);
if (lineValidMessage == "Valid Line Input")
{
lineBuild.Append(itemNo).Append(":");
lineBuild.Append(actionQty).Append(":");
lineBuild.Append(reasonCode).Append(":");
lineBuild.Append(reqReturnAction).Append(",");
}
else
{
allValidLines = false;
if (lineError == "")
{
lineError = lineValidMessage;
}
}
}
}
}
if (allValidLines)
{
string lineValues = lineBuild.ToString();
CreatedReturnHeader crh = new CreatedReturnHeader();
SendService ss = new SendService();
if (no.ToUpper().Contains("RMA"))
{
update = true;
}
else
{
update = false;
}
shippingBuild.Append(shipToName).Append(":");
shippingBuild.Append(shipToAddress1).Append(":");
shippingBuild.Append(shipToAddress2).Append(":");
shippingBuild.Append(shipToCity).Append(":");
shippingBuild.Append(shipToCode).Append(":");
shippingBuild.Append(shipToState);
string shippingDetails = shippingBuild.ToString();
crh = ss.CreateReturnOrder(no, docNo, string.Empty, notes, resources, printRMA, createLabel, email, lineValues, update, returnTrackingNo,
shippingDetails, imeiNo, zendeskTicketNo);
ClientScript.RegisterStartupScript(this.GetType(), "returnRMA", "alert('" + crh.RMANo + "');", true);
if (createLabel)
{
ZendeskIssueReturnLabelControl.IssueZendeskReturnLabel(crh.RMANo, docNo, false, ticket);
}
// Replace legacy with Zendesk return label
//worker = new Thread(() =>
//{
// try
// {
// ss.LegacyReturnLabel(crh.RMANo, email, sessionID);
// }
// catch (Exception workerE)
// {
// Log.Error(workerE.Message, workerE);
// ClientScript.RegisterStartupScript(this.GetType(), "labelError", "alert('" + workerE.Message.Replace("'", "\"") + "');", true);
// }
//});
//worker.Start();
Session["CreatedRMA"] = crh;
Session["NoUserInteraction"] = true;
if (!ZendeskIssueReturnLabelControl.GenerateURL)
{
ClientScript.RegisterStartupScript(this.GetType(), "openCreatedRMA", "OpenCreatedRMA();", true);
}
}
else
{
ClientScript.RegisterStartupScript(this.GetType(), "lineError", "alert('" + lineError + "');", true);
}
}
}
else
{
ClientScript.RegisterStartupScript(this.GetType(), "validateMsg", "alert('" + validateMsg + "');", true);
}
}
catch (Exception ex)
{
Log.Error(ex.Message, ex);
ClientScript.RegisterStartupScript(this.GetType(), "errorAlert", "alert('" + ex.Message.Replace("'", "\"") + "');", true);
if (ex.Message.ToLower().Contains("session"))
{
ClientScript.RegisterStartupScript(this.GetType(), "closeErrorAlert", "parent.window.close();", true);
}
}
}
protected CreatedReturnHeader CreateReturnRMA(ReturnOrder ro)
{
CreatedReturnHeader crh = new CreatedReturnHeader();
string rmaNo = string.Empty;
string externalDocumentNo = string.Empty;
string dateCreated = string.Empty;
string channelName = string.Empty;
string returnTrackingNo = string.Empty;
string orderDate = string.Empty;
string imeiNo = string.Empty;
string shipToName = string.Empty;
string shipToAddress1 = string.Empty;
string shipToAddress2 = string.Empty;
string shipToContact = string.Empty;
string shipToCity = string.Empty;
string shipToCode = string.Empty;
string shipToState = string.Empty;
List <CreatedReturnLines> ctl = new List <CreatedReturnLines>();
if (ro.SalesHeader != null)
{
rmaNo = ro.SalesHeader[0].No;
externalDocumentNo = ro.SalesHeader[0].ExtDocNo;
dateCreated = ro.SalesHeader[0].DocDate;
channelName = ro.SalesHeader[0].SellToCustomerName;
returnTrackingNo = ro.SalesHeader[0].ReturnTrackingNo;
shipToName = ro.SalesHeader[0].ShipToName;
shipToAddress1 = ro.SalesHeader[0].ShipToAddress;
shipToAddress2 = ro.SalesHeader[0].ShipToAddress2;
shipToContact = ro.SalesHeader[0].ShipToContact;
shipToCity = ro.SalesHeader[0].ShipToCity;
shipToCode = ro.SalesHeader[0].ShipToZip;
shipToState = ro.SalesHeader[0].ShipToState;
imeiNo = ro.SalesHeader[0].IMEI;
ctl = CreateReturnOrderLines(ro);
crh.RMANo = rmaNo;
crh.ExternalDocumentNo = externalDocumentNo;
crh.DateCreated = dateCreated;
crh.ChannelName = channelName;
crh.ReturnTrackingNo = returnTrackingNo;
crh.OrderDate = orderDate;
crh.CreatedReturnLines = ctl;
crh.ShipToName = shipToName;
crh.ShipToAddress1 = shipToAddress1;
crh.ShipToAddress2 = shipToAddress2;
crh.ShipToContact = shipToContact;
crh.ShipToCity = shipToCity;
crh.ShipToCode = shipToCode;
crh.ShipToState = shipToState;
crh.IMEINo = imeiNo;
rmaNo = string.Empty;
externalDocumentNo = string.Empty;
dateCreated = string.Empty;
channelName = string.Empty;
returnTrackingNo = string.Empty;
orderDate = string.Empty;
imeiNo = string.Empty;
shipToName = string.Empty;
shipToAddress1 = string.Empty;
shipToAddress2 = string.Empty;
shipToContact = string.Empty;
shipToCity = string.Empty;
shipToCode = string.Empty;
shipToState = string.Empty;
ctl = new List <CreatedReturnLines>();
}
return(crh);
}
