/// <summary>
/// 获取所有队列,dbid>0时会带入查询条件
/// </summary>
public static List <Skill> GetSkills(int?dbid = null, string name = null)
{
var result = new List <Skill>();
var dns = new List <SwitcheVQ>();
if (name == null)
{
dns = GetSwitcheDNs(name);
}
else
{
dns = GetSwitcheDNs("V" + name);
}
var icfg = OpenCfg();
try
{
CfgSkillQuery query = new CfgSkillQuery(icfg);
query.State = CfgObjectState.CFGEnabled;
if (dbid.HasValue)
{
query.Dbid = dbid.Value;
}
var skills = query.Execute();
foreach (var item in skills.ToList())
{
var info = new Skill()
{
DBID = item.DBID,
Name = item.Name,
ObjectPath = item.ObjectPath,
LastDate = DateTime.Now,
LastValue = 0,
};
if (info.Name.StartsWith("Q"))
{
var dn = dns.Where(x => x.DnName.ToLower() == ("V" + info.Name).ToLower()).FirstOrDefault();
if (dn != null)
{
info.Number = dn.Number;
info.SwitchName = dn.SwitchName;
result.Add(info);
}
}
else if (info.Name.StartsWith("VQ"))
{
var dn = dns.Where(x => x.DnName.ToLower() == (info.Name).ToLower()).FirstOrDefault();
if (dn != null)
{
info.Number = dn.Number;
info.SwitchName = dn.SwitchName;
result.Add(info);
}
}
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
return(result);
}
internal static OutputValues AddUpdateSkillToAgent(string operationType, string userName, string skillName, Int32 skillLevel)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (operationType == "Add")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
bool flag = false;
foreach (CfgSkillLevel checkSkill in agentSkills)
{
if (checkSkill.Skill.Name == skillName)
{
flag = true;
break;
}
}
if (!flag)
{
CfgSkillQuery querySkill = new CfgSkillQuery();
querySkill.TenantDbid = _configContainer.TenantDbId;
querySkill.Name = skillName;
CfgSkill skill = _configContainer.ConfServiceObject.RetrieveObject <CfgSkill>(querySkill);
CfgSkillLevel skillToAdd = new CfgSkillLevel(_configContainer.ConfServiceObject, person);
skillToAdd.Skill = skill;
skillToAdd.Level = Convert.ToInt32(skillLevel);
person.AgentInfo.SkillLevels.Add(skillToAdd);
person.Save();
}
}
}
else if (operationType == "Edit")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel editingSkill in agentSkills)
{
if (editingSkill.Skill.Name == skillName)
{
editingSkill.Level = Convert.ToInt32(skillLevel);
person.Save();
break;
}
}
}
}
output.MessageCode = "200";
output.Message = "Skill " + operationType + "ed Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skill in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skill.Skill.Name.ToString(), skill.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
