/// <summary>
/// Converts a PSDK Skill Level object to its CTI eqivalent.
/// </summary>
/// <param name="skill"></param>
/// <returns>An <see cref="AgentSkillLevel"/> object equivalent to the provided PSDK object.</returns>
internal static AgentSkillLevel ToSkillLevel(this CfgSkillLevel skill)
=> new AgentSkillLevel
{
SkillDbid = skill.GetSkillDBID().Value,
Level = skill.Level
};
internal static OutputValues AddUpdateSkillToAgent(string operationType, string userName, string skillName, Int32 skillLevel)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (operationType == "Add")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
bool flag = false;
foreach (CfgSkillLevel checkSkill in agentSkills)
{
if (checkSkill.Skill.Name == skillName)
{
flag = true;
break;
}
}
if (!flag)
{
CfgSkillQuery querySkill = new CfgSkillQuery();
querySkill.TenantDbid = _configContainer.TenantDbId;
querySkill.Name = skillName;
CfgSkill skill = _configContainer.ConfServiceObject.RetrieveObject <CfgSkill>(querySkill);
CfgSkillLevel skillToAdd = new CfgSkillLevel(_configContainer.ConfServiceObject, person);
skillToAdd.Skill = skill;
skillToAdd.Level = Convert.ToInt32(skillLevel);
person.AgentInfo.SkillLevels.Add(skillToAdd);
person.Save();
}
}
}
else if (operationType == "Edit")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel editingSkill in agentSkills)
{
if (editingSkill.Skill.Name == skillName)
{
editingSkill.Level = Convert.ToInt32(skillLevel);
person.Save();
break;
}
}
}
}
output.MessageCode = "200";
output.Message = "Skill " + operationType + "ed Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skill in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skill.Skill.Name.ToString(), skill.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
