public CallQueueCustomerLock SaveCallQueueCustomerLock(CallQueueCustomerLock callQueueCustomerLock)
{
using (var adapter = PersistenceLayer.GetDataAccessAdapter())
{
var entity = Mapper.Map <CallQueueCustomerLock, CallQueueCustomerLockEntity>(callQueueCustomerLock);
if (!adapter.SaveEntity(entity, true))
{
throw new PersistenceFailureException();
}
return(Mapper.Map <CallQueueCustomerLockEntity, CallQueueCustomerLock>(entity));
}
}
public bool LockCallQueueCustomer([FromUri] long callQueueCustomerId)
{
var customer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
var domain = new CallQueueCustomerLock
{
CallQueueCustomerId = customer.Id,
CustomerId = customer.CustomerId,
ProspectCustomerId = customer.ProspectCustomerId,
CreatedBy = 1,
CreatedOn = DateTime.Now
};
_callQueueCustomerLockRepository.SaveCallQueueCustomerLock(domain);
return(true);
}
public void UpdateCallQueueCustomerLock(CallQueueCustomerLock callQueueCustomerLock)
{
using (var adapter = PersistenceLayer.GetDataAccessAdapter())
{
var callQueueCustomerLockEntity = new CallQueueCustomerLockEntity()
{
CreatedOn = DateTime.Now
};
var bucket = new RelationPredicateBucket(CallQueueCustomerLockFields.CallQueueCustomerId == callQueueCustomerLock.CallQueueCustomerId);
if (adapter.UpdateEntitiesDirectly(callQueueCustomerLockEntity, bucket) == 0)
{
SaveCallQueueCustomerLock(callQueueCustomerLock);
}
}
}
private CustomerCallQueueCallAttempt SetCustomerCallQueueAttempt(CallQueueCustomer callQueueCustomer)
{
try
{
var lockedCustomer = _callQueueCustomerLockRepository.GetCallQueueCustomerLock(callQueueCustomer);
if (lockedCustomer != null)
{
return(null);
}
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(callQueueCustomer.CustomerId.Value);
Customer customer = null;
if (prospectCustomer == null)
{
customer = _customerRepository.GetCustomer(callQueueCustomer.CustomerId.Value);
}
using (var scope = new TransactionScope())
{
//lock customer in call queue so that other agent not be able to call them;
var domain = new CallQueueCustomerLock
{
CallQueueCustomerId = callQueueCustomer.Id,
CustomerId = callQueueCustomer.CustomerId,
ProspectCustomerId = callQueueCustomer.ProspectCustomerId,
CreatedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
CreatedOn = DateTime.Now
};
_callQueueCustomerLockRepository.SaveCallQueueCustomerLock(domain); //Lock Customer
callQueueCustomer.Status = CallQueueStatus.InProcess;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerRepository.Save(callQueueCustomer, false); //Update CallQueueCustomer Status
if (prospectCustomer == null && customer != null)
{
prospectCustomer = _prospectCustomerFactory.CreateProspectCustomerFromCustomer(customer, false);
((IUniqueItemRepository <ProspectCustomer>)_prospectCustomerRepository).Save(prospectCustomer);
}
var customerCallQueueCallAttempt = new CustomerCallQueueCallAttempt
{
DateCreated = DateTime.Now,
IsCallSkipped = false,
IsNotesReadAndUnderstood = false,
CreatedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
CustomerId = callQueueCustomer.CustomerId.Value,
CallId = null,
CallQueueCustomerId = callQueueCustomer.Id,
NotInterestedReasonId = null
};
var callAttempt = _customerCallQueueCallAttemptRepository.Save(customerCallQueueCallAttempt); //CustomerCallQueueCallAttempt Entry
scope.Complete();
return(callAttempt);
}
}
catch (Exception ex)
{
_logger.Error("Some Error occured");
_logger.Error("Message: " + ex.Message);
_logger.Error("Stack Trace: " + ex.StackTrace);
}
return(null);
}
