/// <summary>
/// aktualisiert Parameter
/// </summary>
public void RefreshParameters(itCampus.bb.Monitor.Campaign campaign)
{
// alte Parameter merken
string code = _code;
string name = _name;
// Parameter aktualisieren
_code = campaign.Code;
_name = campaign.Name;
_state = campaign.State;
_lastStateChange = campaign.LastStateChange;
_availabilityMode = campaign.AvailabilityMode;
_dialMode = campaign.DialMode;
_carrierCode = campaign.CarrierCode;
_callingNumber = campaign.CallingNumber;
_minRingCount = campaign.MinRingCount;
_maxRingCount = campaign.MaxRingCount;
_maxSwitchingTime = campaign.MaxSwitchingTime;
_maxDialRate = campaign.MaxDialRate;
_maxDropRate = campaign.MaxDropRate;
_maxLostRate = campaign.MaxLostRate;
_agentRelaxTarget = campaign.AgentRelaxTarget;
_musicOnReadyFile = campaign.MusicOnReadyFile;
_greetingFile = campaign.GreetingFile;
_waitingFile = campaign.WaitingFile;
_answeringMachineFile = campaign.AnsweringMachineFile;
_abandonmentFile = campaign.AbandonmentFile;
_cpaLevel = campaign.CPALevel;
_hotlineNumbers = campaign.HotlineNumbers;
_hotlineQueueSizeFactor = campaign.HotlineQueueSizeFactor;
_hotlineGreetingFile = campaign.HotlineGreetingFile;
_hotlineWaitingFile = campaign.HotlineWaitingFile;
_hotlineAbandonmentFile = campaign.HotlineAbandonmentFile;
_autoRecording = campaign.AutoRecording;
_dialRate = campaign.DialRate;
_preLevel = campaign.PreLevel;
_dropRateCur = campaign.DropRateCur;
_dropRateTtl = campaign.DropRateTtl;
_lostRateCur = campaign.LostRateCur;
_lostRateTtl = campaign.LostRateTtl;
_agentRelaxTimeCur = campaign.AgentRelaxTimeCur;
_agentRelaxTimeTtl = campaign.AgentRelaxTimeTtl;
foreach (CallJobResult callJobResult in Enum.GetValues(typeof(CallJobResult)))
{
_callJobResultCountRcn[(int)callJobResult] =
campaign.GetCallJobResultCountRcn(callJobResult);
_callJobResultCountTtl[(int)callJobResult] =
campaign.GetCallJobResultCountTtl(callJobResult);
}
foreach (IncomingCallResult incomingCallResult in Enum.GetValues(typeof(
IncomingCallResult)))
{
_incomingCallResultCountRcn[(int)incomingCallResult] =
campaign.GetIncomingCallResultCountRcn(incomingCallResult);
_incomingCallResultCountTtl[(int)incomingCallResult] =
campaign.GetIncomingCallResultCountTtl(incomingCallResult);
}
foreach (AgentMode agentMode in Enum.GetValues(typeof(AgentMode)))
{
_agentModeCount[(int)agentMode] =
campaign.GetAgentModeCount(agentMode);
}
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateCount[(int)agentState] =
campaign.GetAgentStateCount(agentState);
_agentStateTimeAvgCur[(int)agentState] =
campaign.GetAgentStateTimeAvgCur(agentState);
_agentStateTimeAvgTtl[(int)agentState] =
campaign.GetAgentStateTimeAvgTtl(agentState);
}
foreach (CallJobState callJobState in Enum.GetValues(typeof(CallJobState)))
{
_callJobStateCount[(int)callJobState] =
campaign.GetCallJobStateCount(callJobState);
}
foreach (IncomingCallState incomingCallState in Enum.GetValues(typeof(
IncomingCallState)))
{
_incomingCallStateCount[(int)incomingCallState] =
campaign.GetIncomingCallStateCount(incomingCallState);
}
_agentCount = 0;
foreach (int count in _agentModeCount)
{
_agentCount += count;
}
_callJobCount = 0;
foreach (int count in _callJobStateCount)
{
_callJobCount += count;
}
_incomingCallCount = 0;
foreach (int count in _incomingCallStateCount)
{
_incomingCallCount += count;
}
// Verlaufsdaten aktualisieren
RefreshDataCollections(campaign);
// wenn Kampagnencode geändert
if (code != _code)
{
// zugeordnete Frontends aus Kampagne entfernen
foreach (Frontend frontend in (ArrayList)_frontends.Clone())
{
frontend.UnassignCampaign();
}
// zugehörige Frontends suchen und Kampagne zuordnen
foreach (Frontend frontend in _campaignControl.MainControl.FrontendControl)
{
if (frontend.CampaignCode == _code)
{
frontend.AssignCampaign(this);
}
}
}
else
{
// sonst, wenn Kampagnenname geändert
if (name != _name)
{
// zugeordnete Frontends aktualisieren
foreach (Frontend frontend in _frontends)
{
frontend.RefreshCampaign();
}
}
}
// Kampagnenverwaltung aktualisieren
_campaignControl.RefreshCampaign(this);
}
/// <summary>
/// aktualisiert Parameter
/// </summary>
public void RefreshParameters(itCampus.bb.Monitor.Frontend frontend)
{
// Parameter aktualisieren
_remoteAddress = frontend.RemoteAddress;
_lastState = _state;
_state = frontend.State;
_lastStateChange = frontend.LastStateChange;
_agentCode = frontend.AgentCode;
_deviceCode = frontend.DeviceCode;
_deviceMode = frontend.DeviceMode;
_deviceState = frontend.DeviceState;
_lastDeviceStateChange = frontend.LastDeviceStateChange;
_extension = frontend.Extension;
_extensionQueueSize = frontend.ExtensionQueueSize;
_autoRecording = frontend.AutoRecording;
_coachingPermission = frontend.CoachingPermission;
_monitorCode = frontend.MonitorCode;
_coachingMode = frontend.CoachingMode;
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeAvgTtl[(int)agentState] =
frontend.GetAgentStateTimeAvgTtl(agentState);
}
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeTtl[(int)agentState] =
frontend.GetAgentStateTimeTtl(agentState);
}
// Kampagnenanmeldungen aktualisieren
RefreshCampaignSessions(frontend.CampaignSessions);
// wenn Device zugeordnet
if (_device != null)
{
// wenn Devicecode übereinstimmt
if (_device.Code == _deviceCode)
{
// Device aktualisieren
_device.RefreshFrontend();
}
else
{
// sonst Device freigeben
_device.UnassignFrontend();
_device = null;
}
}
// wenn kein Device zugeordnet
if (_device == null)
{
// wenn Devicecode angegeben
if (_deviceCode != "")
{
// Deviceverwaltung referenzieren
DeviceControl deviceControl = _frontendControl.MainControl.DeviceControl;
// Device suchen
_device = deviceControl[_deviceCode];
// wenn Device nicht gefunden, erzeugen
if (_device == null)
{
_device = new Device(_deviceCode, deviceControl);
}
// Device zuordnen
_device.AssignFrontend(this);
}
}
// Frontendverwaltung aktualisieren
_frontendControl.RefreshFrontend(this);
}
