public void Populate(string linkUrl)
{
if (TicketToDisplay != null)
{
TicketAttachmentsDataSource.WhereParameters["TicketId"].DefaultValue = TicketToDisplay.TicketId.ToString();
AttachmentsRepeater.DataSourceID = "TicketAttachmentsDataSource";
AttachmentsRepeater.DataBind();
TicketId.Text = TicketToDisplay.TicketId.ToString();
TicketId.NavigateUrl = linkUrl;
TicketTitle.Text = TicketToDisplay.Title;
TicketTitle.NavigateUrl = linkUrl;
if (TicketToDisplay.IsHtml)
{
Details.Text = TicketToDisplay.Details;
}
else
{
var md = new Markdown();
Details.Text = md.Transform(TicketToDisplay.Details, true);
}
Category.Text = TicketToDisplay.Category;
//Category.NavigateUrl = string.Format("~/TicketCenter.aspx?View=tagsandcategories&Category={0}", TicketToDisplay.Category);
TicketType.Text = TicketToDisplay.Type;
TicketType.NavigateUrl = linkUrl;
CreatedBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CreatedBy);
CreatedDate.Text = TicketToDisplay.CreatedDate.ToString("g");
Owner.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.Owner);
AssignedTo.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.AssignedTo);
//AssignedTo.NavigateUrl = string.Format("~/TicketCenter.aspx?View=assigned&User={0}", TicketToDisplay.AssignedTo);
CurrentStatus.Text = TicketToDisplay.CurrentStatus;
//CurrentStatus.NavigateUrl = string.Format("~/TicketCenter.aspx?View=status&Status={0}", TicketToDisplay.CurrentStatus.Replace(" ", string.Empty).ToLowerInvariant());
CurrentStatusBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.CurrentStatusSetBy);
CurrentStatusDate.Text = TicketToDisplay.CurrentStatusDate.ToString("g");
LastUpdateBy.Text = SecurityManager.GetUserDisplayName(TicketToDisplay.LastUpdateBy);
LastUpdateDate.Text = TicketToDisplay.LastUpdateDate.ToString("g");
Priority.Text = TicketToDisplay.Priority;
AffectsCustomer.Text = (TicketToDisplay.AffectsCustomer) ? "Yes" : "No";
PublishedToKb.Text = (TicketToDisplay.PublishedToKb) ? "Yes" : "No";
var Tags = from t in TicketToDisplay.TicketTags
select new
{
//Url = string.Format("~/TicketCenter.aspx?View=tagsandcategories&TagName={0}", t.TagName),
TagName = t.TagName
};
TagRepeater.DataSource = Tags;
TagRepeater.DataBind();
CommentLogRepeater.DataSource = TicketToDisplay.TicketComments.OrderByDescending(tc => tc.CommentedDate);
CommentLogRepeater.DataBind();
}
}
internal void Refresh()
{
AttachmentsRepeater.DataBind();
}
private void SetupForActivity()
{
CommentPanel.Visible = true;
CommitButton.Visible = true;
AssignPanel.Visible = false;
NoChangesPanel.Visible = false;
AttachmentsPanel.Visible = false;
RequiredCommentLabel.Visible = false;
SupplyMoreInfoPanel.Visible = false;
AddCommentPanel.Visible = false;
ReopenStaffPanel.Visible = false;
ActivityNotAllowedPanel.Visible = false;
CancelButton.Text = "Nevermind";
if (!CheckIsActivityAllowed())
{
Activity = "Invalid";
}
switch (Activity)
{
case "NoChanges":
NoChangesPanel.Visible = true;
CommentPanel.Visible = false;
CommitButton.Visible = false;
CancelButton.Text = "Continue";
break;
case "Invalid":
ActivityNotAllowedPanel.Visible = true;
CommentPanel.Visible = false;
CommitButton.Visible = false;
CancelButton.Text = "Refresh";
ActivityFailed();
break;
case "EditTicket":
ActivityLabel.Text = "Edit Ticket";
CommitButton.Text = "Save Changes";
CommentFieldLabel.Text = "Notes & Comments:";
ActivityDescription.Text = "Make changes to a ticket's details, title, or other fields.";
break;
case "AddAttachments":
AttachmentsPanel.Visible = true;
CommitButton.Text = "Update";
ActivityLabel.Text = "Manage Attachments";
ActivityDescription.Text = "Upload new attachments, change file descriptions or remove attachments.";
ScriptManager.GetCurrent(Page).RegisterPostBackControl(CommitButton);
System.Text.StringBuilder sb = new System.Text.StringBuilder();
sb.Append(@"<script type='text/javascript'>");
sb.Append(@"var multi_selector = new MultiSelector(document.getElementById('files_list'), 3);");
sb.Append(@"multi_selector.addElement(document.getElementById('my_file_element'));");
sb.Append(@"</script>");
ScriptManager.RegisterStartupScript(Page, this.GetType(), "AttachmentsJSScript", sb.ToString(), false);
AttachmentsRepeater.DataBind();
break;
case "AddComment":
ActivityLabel.Text = "Add a Comment";
CommitButton.Text = "Add Comment";
CommentFieldLabel.Text = "Comments:";
ActivityDescription.Text = "Add a comment to the ticket.";
AddCommentPanel.Visible = true;
ResolveCheckBox.Checked = false;
ResolvedCheckBoxContainer.Visible = (TicketToDisplay.AssignedTo == Page.User.Identity.GetFormattedUserName());
break;
case "SupplyInfo":
ActivityLabel.Text = "Provide Additional Information";
CommitButton.Text = "Provide Info";
CommentFieldLabel.Text = "Additional Information & Comments:";
SupplyMoreInfoPanel.Visible = true;
SupplyInfoActivateTicketCheckBox.Checked = true;
ActivityDescription.Text = "Supply additional information as requested by the TicketDesk staff and (optionally) mark the ticket active again.";
break;
case "Resolve":
ActivityLabel.Text = "Resolve Ticket";
CommitButton.Text = "Resolve";
CommentFieldLabel.Text = "Resolution:";
ActivityDescription.Text = "Mark the ticket resolved.";
break;
case "RequestMoreInfo":
ActivityLabel.Text = "Request More Information";
CommitButton.Text = "Request Info";
CommentFieldLabel.Text = "Describe the information required:";
ActivityDescription.Text = "Request more information from the ticket's owner.";
break;
case "CancelMoreInfo":
ActivityLabel.Text = "Cancel Request for More Information";
CommitButton.Text = "Cancel Request";
CommentFieldLabel.Text = "Comments:";
ActivityDescription.Text = "Cancel the request for more information and mark the ticket active again.";
break;
case "CloseTicket":
ActivityLabel.Text = "Close Ticket";
CommitButton.Text = "Close Ticket";
CommentFieldLabel.Text = "Comments:";
ActivityDescription.Text = "Close the ticket.";
break;
case "ReopenTicket":
ActivityLabel.Text = "Re-Open Ticket";
CommitButton.Text = "Re-Open";
CommentFieldLabel.Text = "Reason for reactivation:";
ActivityDescription.Text = "Mark ticket as active again.";
if (SecurityManager.IsStaff)
{
ReopenStaffPanel.Visible = true;
ReopenAssignToMe.Checked = true;
ReopenOwnedByMe.Checked = false;
}
break;
case "TakeOver":
ActivityLabel.Text = "Take Over Ticket";
CommitButton.Text = "Take Over";
CommentFieldLabel.Text = "Comments";
ActivityDescription.Text = "Assign the ticket to yourself.";
break;
case "Assign":
if (string.IsNullOrEmpty(TicketToDisplay.AssignedTo))
{
ActivityLabel.Text = "Assign Ticket";
CommitButton.Text = "Assign";
}
else
{
ActivityLabel.Text = "Reassign Ticket";
CommitButton.Text = "Reassign";
}
CommentFieldLabel.Text = "Comments:";
ActivityDescription.Text = "Assign the ticket to another member of the TicketDesk staff.";
AssignPanel.Visible = true;
BuildPriorityList();
BuildAssignedUserList();
break;
case "GiveUp":
ActivityLabel.Text = "Give Up!";
CommitButton.Text = "Give Up";
CommentFieldLabel.Text = "Reason for giving up:";
ActivityDescription.Text = "Mark the ticket as unassigned so it can be taken over or re-assigned to another member of the TicketDesk staff";
break;
case "ForceClose":
ActivityLabel.Text = "Close Ticket by Force";
CommitButton.Text = "Close";
CommentFieldLabel.Text = "Reason for force closing:";
ActivityDescription.Text = "Marks the ticket as closed immediatly, bypassing the normal resolved state.";
break;
}
}