public async Task <HttpContent> ProcessAgentWork(Payload Payload, AuthenticationResponse AuthenticationResponse, PushTopic PushTopic)
{
SalesforceObjects.AgentWork AgentWork = JsonConvert.DeserializeObject <SalesforceObjects.AgentWork> (JsonConvert.SerializeObject(PushTopic.SObject));
string SObjectPrefix = AgentWork.WorkItemId.Substring(0, 3);
Dictionary <string, string> PrefixList = await this.RetrieveSObjects(AuthenticationResponse);
string SObjectType = PrefixList.Where(Prefix => Prefix.Key == SObjectPrefix).FirstOrDefault().Value;
WorkItem WorkItem = new WorkItem(AgentWork.WorkItemId, SObjectType);
PicklistValue[] Statuses = await this.RetrieveStatuses(AuthenticationResponse);
string status = Statuses[AgentWork.Status].Label;
User User = await RetrieveUser(AuthenticationResponse, AgentWork.UserId);
string UserName = User.Name;
AgentWorkStatus AgentWorkStatus = this.GetAgentStatus(status);
AgentWork _AgentWork = new AgentWork(AgentWork.Id, AgentWork.CreatedDate.ToString(), AgentWork.CreatedDate.ToString(), "update", AgentWorkStatus, WorkItem, UserName, AgentWork.UserId);
Payload.agentWork = _AgentWork;
string Content = JsonConvert.SerializeObject(Payload);
return(new StringContent(Content, Encoding.UTF8, "application/json"));
}
public async Task <Dictionary <string, object> > CreateAgentWork(AuthenticationResponse Auth, AgentWork AgentWork, Dictionary <string, object> PendingServiceRouting)
{
try {
HttpRequestMessage CreateAgentWork =
new HttpRequestMessage(HttpMethod.Post, Auth.instance_url + "/services/data/v45.0/sobjects/AgentWork/");
CreateAgentWork.Headers.Authorization = new AuthenticationHeaderValue("Bearer", Auth.access_token);
NewAgentWorkParams NewAgentWorkParams = new NewAgentWorkParams(PendingServiceRouting["Id"].ToString(), PendingServiceRouting["ServiceChannelId"].ToString(), AgentWork.userId, PendingServiceRouting["WorkItemId"].ToString());
string Content = JsonConvert.SerializeObject(NewAgentWorkParams);
var HttpContent = new StringContent(Content, Encoding.UTF8, "application/json");
CreateAgentWork.Content = HttpContent;
HttpResponseMessage CreateAgentWorkResponse =
await httpClient.SendAsync(CreateAgentWork);
Dictionary <string, object> response = JsonConvert.DeserializeObject <Dictionary <string, object> > (
await CreateAgentWorkResponse.Content.ReadAsStringAsync());
return(response);
} catch (Exception ex) {
throw ex;
}
}
