/// <summary>
/// Handle message activity in channel.
/// </summary>
/// <param name="message">A message in a conversation.</param>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="ticketDetailStorageProvider">Provider to store ticket details to Azure Table Storage.</param>
/// <param name="cardConfigurationStorageProvider">Provider to search card configuration details in Azure Table Storage.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="appBaseUrl">Represents the Application base Uri.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <returns>A task that represents the work queued to execute.</returns>
internal static async Task OnMessageActivityInChannelAsync(
IMessageActivity message,
ITurnContext <IMessageActivity> turnContext,
IOnCallSupportDetailSearchService onCallSupportDetailSearchService,
ITicketDetailStorageProvider ticketDetailStorageProvider,
ICardConfigurationStorageProvider cardConfigurationStorageProvider,
ILogger logger,
string appBaseUrl,
IStringLocalizer <Strings> localizer,
CancellationToken cancellationToken)
{
turnContext = turnContext ?? throw new ArgumentNullException(nameof(turnContext));
if (!string.IsNullOrEmpty(message.ReplyToId) && message.Value != null && ((JObject)message.Value).HasValues)
{
logger.LogInformation($"Card submit in channel {message.Value?.ToString()}");
await OnAdaptiveCardSubmitInChannelAsync(message : message, turnContext : turnContext, ticketDetailStorageProvider : ticketDetailStorageProvider, cardConfigurationStorageProvider : cardConfigurationStorageProvider, logger : logger, appBaseUrl : appBaseUrl, localizer : localizer, cancellationToken : cancellationToken);
return;
}
turnContext.Activity.RemoveRecipientMention();
string text = turnContext.Activity.Text.Trim();
switch (text.ToUpperInvariant())
{
case Constants.ManageExpertsAction:
// Get on call support data from storage
var onCallSupportDetails = await onCallSupportDetailSearchService.SearchOnCallSupportTeamAsync(searchQuery : string.Empty, count : 10);
var onCallSMEDetailActivity = MessageFactory.Attachment(OnCallSMEDetailCard.GetOnCallSMEDetailCard(onCallSupportDetails, localizer));
var result = await turnContext.SendActivityAsync(onCallSMEDetailActivity);
// Add activityId in the data which will be posted to task module in future after clicking on Manage button.
AdaptiveCard adaptiveCard = (AdaptiveCard)onCallSMEDetailActivity.Attachments?[0].Content;
AdaptiveCardAction cardAction = (AdaptiveCardAction)((AdaptiveSubmitAction)adaptiveCard?.Actions?[0]).Data;
cardAction.ActivityId = result.Id;
// Refresh manage experts card with activity Id bound to manage button.
onCallSMEDetailActivity.Id = result.Id;
onCallSMEDetailActivity.ReplyToId = result.Id;
await turnContext.UpdateActivityAsync(onCallSMEDetailActivity);
break;
default:
logger.LogInformation("Unrecognized input in channel.");
await turnContext.SendActivityAsync(MessageFactory.Attachment(WelcomeTeamCard.GetCard(appBaseUrl, localizer)));
break;
}
}
/// <summary>
/// Method updates experts card in team after modifying on call experts list.
/// </summary>
/// <param name="turnContext">Provides context for a turn of a bot.</param>
/// <param name="onCallExpertsDetail">Details of on call support experts updated.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="onCallSupportDetailStorageProvider"> Provider for fetching and storing information about on call support in storage table.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <returns>A task that sends notification in newly created channel and mention its members.</returns>
public static async Task UpdateManageExpertsCardInTeamAsync(ITurnContext <IInvokeActivity> turnContext, OnCallExpertsDetail onCallExpertsDetail, IOnCallSupportDetailSearchService onCallSupportDetailSearchService, IOnCallSupportDetailStorageProvider onCallSupportDetailStorageProvider, IStringLocalizer <Strings> localizer)
{
// Get last 10 updated on call support data from storage.
// This is required because search service refresh interval is 10 minutes. So we need to get latest entry stored in storage from storage provider and append previous 9 updated records to it in order to show on screen.
var previousOnCallSupportDetails = await onCallSupportDetailSearchService?.SearchOnCallSupportTeamAsync(string.Empty, 9);
var currentOnCallSupportDetails = await onCallSupportDetailStorageProvider?.GetOnCallSupportDetailAsync(onCallExpertsDetail?.OnCallSupportId);
List <OnCallSupportDetail> onCallSupportDetails = new List <OnCallSupportDetail>
{
currentOnCallSupportDetails,
};
onCallSupportDetails.AddRange(previousOnCallSupportDetails);
// Replace message id in conversation id with card activity id to be refreshed.
var conversationId = turnContext?.Activity.Conversation.Id;
conversationId = conversationId?.Replace(turnContext.Activity.Conversation.Id.Split(';')[1].Split("=")[1], onCallExpertsDetail?.OnCallSupportCardActivityId, StringComparison.OrdinalIgnoreCase);
var onCallSMEDetailCardAttachment = OnCallSMEDetailCard.GetOnCallSMEDetailCard(onCallSupportDetails, localizer);
// Add activityId in the data which will be posted to task module in future after clicking on Manage button.
AdaptiveCard adaptiveCard = (AdaptiveCard)onCallSMEDetailCardAttachment.Content;
AdaptiveCardAction cardAction = (AdaptiveCardAction)((AdaptiveSubmitAction)adaptiveCard?.Actions?[0]).Data;
cardAction.ActivityId = onCallExpertsDetail?.OnCallSupportCardActivityId;
// Update the card in the SME team with updated on call experts list.
var updateExpertsCardActivity = new Activity(ActivityTypes.Message)
{
Id = onCallExpertsDetail?.OnCallSupportCardActivityId,
ReplyToId = onCallExpertsDetail?.OnCallSupportCardActivityId,
Conversation = new ConversationAccount {
Id = conversationId
},
Attachments = new List <Attachment> {
onCallSMEDetailCardAttachment
},
};
await turnContext.UpdateActivityAsync(updateExpertsCardActivity);
}
/// <summary>
/// Method Handle adaptive card submit in 1:1 chat and Send new ticket details to SME team.
/// </summary>
/// <param name="message">Message activity of bot.</param>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="ticketGenerateStorageProvider">Provider to get ticket id to Azure Table Storage.</param>
/// <param name="ticketDetailStorageProvider">Provider to store ticket details to Azure Table Storage.</param>
/// <param name="cardConfigurationStorageProvider">Provider to search card configuration details in Azure Table Storage.</param>
/// <param name="microsoftAppCredentials">Microsoft Application credentials for Bot/ME.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="appBaseUrl">Represents the Application base Uri.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <returns>A task that handles submit action in 1:1 chat.</returns>
internal static async Task OnAdaptiveCardSubmitInPersonalChatAsync(
IMessageActivity message,
ITurnContext <IMessageActivity> turnContext,
ITicketIdGeneratorStorageProvider ticketGenerateStorageProvider,
ITicketDetailStorageProvider ticketDetailStorageProvider,
ICardConfigurationStorageProvider cardConfigurationStorageProvider,
MicrosoftAppCredentials microsoftAppCredentials,
ILogger logger,
string appBaseUrl,
IStringLocalizer <Strings> localizer,
CancellationToken cancellationToken)
{
IMessageActivity endUserUpdateCard;
switch (message.Text.ToUpperInvariant())
{
case Constants.SendRequestAction:
TicketDetail newTicketDetail = JsonConvert.DeserializeObject <TicketDetail>(message.Value?.ToString());
if (TicketHelper.ValidateRequestDetail(newTicketDetail))
{
AdaptiveCardAction cardDetail = ((JObject)message.Value).ToObject <AdaptiveCardAction>();
logger.LogInformation("Adding new request with additional details.");
var ticketTd = await ticketGenerateStorageProvider.GetTicketIdAsync();
// Update new request with additional details.
var userDetails = await GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken);
newTicketDetail.TicketId = ticketTd.ToString(CultureInfo.InvariantCulture);
newTicketDetail = TicketHelper.GetNewTicketDetails(turnContext: turnContext, ticketDetail: newTicketDetail, ticketAdditionalDetails: message.Value?.ToString(), cardId: cardDetail.CardId, member: userDetails);
bool result = await ticketDetailStorageProvider.UpsertTicketAsync(newTicketDetail);
if (!result)
{
logger.LogError("Error in storing new ticket details in table storage.");
await turnContext.SendActivityAsync(localizer.GetString("AzureStorageErrorText"));
return;
}
logger.LogInformation("New request created with ticket Id:" + newTicketDetail.TicketId);
// Get card item element mappings
var carditemElementMapping = await cardConfigurationStorageProvider.GetCardItemElementMappingAsync(cardDetail?.CardId);
endUserUpdateCard = MessageFactory.Attachment(TicketCard.GetTicketDetailsForPersonalChatCard(carditemElementMapping, newTicketDetail, localizer, false));
await CardHelper.SendRequestCardToSMEChannelAsync(turnContext : turnContext, ticketDetail : newTicketDetail, logger : logger, ticketDetailStorageProvider : ticketDetailStorageProvider, applicationBasePath : appBaseUrl, cardElementMapping : carditemElementMapping, localizer, teamId : cardDetail?.TeamId, microsoftAppCredentials : microsoftAppCredentials, cancellationToken : cancellationToken);
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
await turnContext.SendActivityAsync(MessageFactory.Text(localizer.GetString("EndUserNotificationText", newTicketDetail.TicketId)));
}
else
{
// Update card with validation message.
newTicketDetail.AdditionalProperties = CardHelper.ValidateAdditionalTicketDetails(message.Value?.ToString(), timeSpan: turnContext.Activity.LocalTimestamp.Value.Offset);
CardConfigurationEntity cardTemplateJson = await cardConfigurationStorageProvider.GetConfigurationAsync();
endUserUpdateCard = MessageFactory.Attachment(TicketCard.GetNewTicketCard(cardConfiguration: cardTemplateJson, localizer: localizer, showValidationMessage: true, ticketDetail: newTicketDetail));
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
}
break;
case Constants.WithdrawRequestAction:
var payload = ((JObject)message.Value).ToObject <AdaptiveCardAction>();
endUserUpdateCard = MessageFactory.Attachment(WithdrawCard.GetCard(payload.PostedValues, localizer));
// Get the ticket from the data store.
TicketDetail ticketDetail = await ticketDetailStorageProvider.GetTicketAsync(payload.PostedValues);
if (ticketDetail.TicketStatus == (int)TicketState.Kapatılmış)
{
await turnContext.SendActivityAsync(localizer.GetString("WithdrawErrorMessage"));
return;
}
ticketDetail.LastModifiedByName = message.From.Name;
ticketDetail.LastModifiedByObjectId = message.From.AadObjectId;
ticketDetail.TicketStatus = (int)TicketState.Vazgeçilmiş;
bool success = await ticketDetailStorageProvider.UpsertTicketAsync(ticketDetail);
if (!success)
{
logger.LogError("Error in updating ticket details in table storage.");
await turnContext.SendActivityAsync(localizer.GetString("AzureStorageErrorText"));
return;
}
logger.LogInformation("Withdrawn the ticket:" + ticketDetail.TicketId);
IMessageActivity smeWithdrawNotification = MessageFactory.Text(localizer.GetString("SmeWithdrawNotificationText", ticketDetail.RequesterName));
var itemElementMapping = await cardConfigurationStorageProvider.GetCardItemElementMappingAsync(ticketDetail?.CardId);
await CardHelper.UpdateSMECardAsync(turnContext, ticketDetail, smeWithdrawNotification, appBaseUrl, itemElementMapping, localizer, logger, cancellationToken);
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
break;
}
}
/// <summary>
/// Validates endorsement status.
/// </summary>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="valuesforTaskModule">Get the binded values from the card.</param>
/// <returns>Returns the true, if endorsement is successful, else false.</returns>
private async Task <bool> CheckEndorseStatusAsync(ITurnContext <IInvokeActivity> turnContext, AdaptiveCardAction valuesforTaskModule)
{
var teamsDetails = turnContext.Activity.TeamsGetTeamInfo();
var teamsChannelAccounts = await TeamsInfo.GetTeamMembersAsync(turnContext, teamsDetails.Id, CancellationToken.None);
var userDetails = teamsChannelAccounts.Where(member => member.AadObjectId == turnContext.Activity.From.AadObjectId).FirstOrDefault();
var endorseEntity = await this.endorseDetailStorageProvider.GetEndorseDetailAsync(teamsDetails.Id, valuesforTaskModule.RewardCycleId, valuesforTaskModule.NominatedToPrincipalName);
var result = endorseEntity.Where(row => row.EndorseForAwardId == valuesforTaskModule.AwardId && row.EndorsedByObjectId == userDetails.AadObjectId).FirstOrDefault();
if (result == null)
{
var endorsedetails = new EndorseEntity
{
TeamId = teamsDetails.Id,
EndorsedByObjectId = userDetails.AadObjectId,
EndorsedByPrincipalName = userDetails.Email,
EndorseForAward = valuesforTaskModule.AwardName,
EndorsedToPrincipalName = valuesforTaskModule.NominatedToPrincipalName,
EndorsedToObjectId = valuesforTaskModule.NominatedToObjectId,
EndorsedOn = DateTime.UtcNow,
EndorseForAwardId = valuesforTaskModule.AwardId,
AwardCycle = valuesforTaskModule.RewardCycleId,
};
return(await this.endorseDetailStorageProvider.StoreOrUpdateEndorseDetailAsync(endorsedetails));
}
return(false);
}