private static void Update(LineInfo trunk, LineInfo inline)
{
string sql = "update t_comingrecord set ";
//主叫
if (inline != null && inline.CallerPhone != null && !inline.CallerPhone.Equals(""))
{
Console.Write("号码" + inline.CallerPhone);
sql += " callnumber='" + inline.CallerPhone + "',";
}
string rectime = trunk.Rectime.ToLocalTime().ToString("yyyyMMdd HH:mm:ss");
sql += "rectime='" + rectime + "',";
string handuptime = trunk.Handuptime.ToLocalTime().ToString("yyyyMMdd HH:mm:ss");
sql += "handuptime='" + handuptime + "',";
string islink = trunk.Islink;
sql += "islink='" + islink + "',";
if (inline != null)
{
string inlinenum = inline.Number.ToString();
sql += " inline = '" + inlinenum + "',";
string gonghao = inline.Gonghao;
sql += " gonghao='" + gonghao + "',";
}
if (sql.EndsWith(","))
{
sql = sql.Substring(0, sql.Length - 1);
}
sql += " where id='" + trunk.Id + "'";
// log.Debug("更新数据" + sql);
SendMessage(sql);
}
//插入来电记录
private static void Insert(LineInfo line)
{
string id = line.Id;
string comingtime = line.Comingtime.ToLocalTime().ToString("yyyyMMdd HH:mm:ss");
string trunk = line.Number.ToString();
string sql = "insert into t_comingrecord(id,comingtime,trunk,islink) values('" + id + "','" + comingtime + "','" + trunk + "','no')";
//Console.WriteLine("插入数据:" + sql);
DBHelper.executeNonQuery(sql);
}
public void Save(LineInfo trunk, LineInfo inline)
{
//如果id为空，说明是心来电，插入，否则更新
string id = trunk.Id;
if (id == null || id.Equals(""))
{
trunk.Id = Guid.NewGuid().ToString();
Insert(trunk);
}
else
{
Update(trunk, inline);
}
}
//来电记录，参数为外线通道
public static void ComingCall(LineInfo trunk,LineInfo inline)
{
try
{
if (saveHelper == null)
{
loadRecordSave();
}
saveHelper.Save(trunk, inline);
}
catch (Exception e)
{
log.Debug("保存数据失败!");
}
}
/**
* 检查是否自动接通
* */
public bool CheckCanAoutLink(LineInfo line)
{
//通道设置有自动接通时间,当前时间在通道时间范围内,转接到该通道
DateTime now = System.DateTime.Now;
string nowHM = now.ToString("HH:mm");
//无开始时间,不自动接通
if (line.StartHour != null || line.StartHour.Equals(""))
{
return false;
}
//无结束时间,不自动接通
if (line.EndHour != null || line.EndHour.Equals(""))
{
return false;
}
//当前时间在设置的开始结束之间,可接通
if(nowHM.CompareTo(line.StartHour) > 0 && nowHM.CompareTo(line.EndHour) < 0)
{
return true;
}
return false;
}
//设置监听
private void setListen(LineInfo line)
{
LineInfo anther = null;
try
{
anther = Lines[line.ListenNum];
}
catch (Exception e)
{
return;
}
if (anther != null && anther.State == (ushort)state.CH_CONNECTED)
{
int ren = InvokeVcDll.LinkOneToAnother(line.Number, anther.Number);
log.Debug(line.Number + "监听" + anther.Number + ",返回值:" + ren);
ren = InvokeVcDll.LinkOneToAnother(line.Number, (ushort)anther.ConnectToLine);
log.Debug(line.Number + "监听" + anther.ConnectToLine + ",返回值:" + ren);
}
}
//查找空闲内线通道,找不到内线通道返回-1
private int GetFreeUser(LineInfo line)
{
int i =this.ta.Assign(Lines);
//如果找不到通道，说明都被使用中，判断号码是否是优先接入号码
if (i == -1)
{
string sql = "select * from t_teshuhaoma where phone='" + line.CallerPhone + "'";
ArrayList result = DBHelper.executeQuery(sql);
if (result.Count > 0)
{
i = getRandom();
log.Debug("优先接入号码:"+line.CallerPhone +",连接随机通道:"+i);
LineInfo inLine = Lines[i];
//强行挂段电话,重置通道
this.ResetLine(i);
this.ResetLine(inLine.ConnectToLine);
//设置内线状态已连接，内线自动连接外线
inLine.State = (int)state.CH_CHECKSIG;
}
}
return i;
}
//得到主叫
private string getCaller(LineInfo trunk)
{
byte[] number = new byte[128];
InvokeVcDll.GetCallerIDStr(trunk.Number, number);
string result = Encoding.UTF8.GetString(number);
result = result.TrimEnd('\0');
if (result.Length > 8)
{
result = result.Substring(8);
}
char[] c = {'\0'};
string[] phone = result.Split(c);
result = phone[0];
trunk.CallerPhone = result;
log.Debug("收外线" + trunk.Number + "主叫号码:" + result);
return result;
}
//主工作方法
public void yzDoWork(LineInfo line)
{
int tmpCode;
//通道对应的连接通道号
int tmpCTL = line.ConnectToLine;
//根据类型处理
switch (line.Type)
{
//内线
case (int)type.CHTYPE_USER:
//未摘机 ,不是空闲，不是响铃
if (!line.IsKey && !InvokeVcDll.OffHookDetect(line.Number) && line.State != (int)state.CH_FREE && line.State != (int)state.CH_RINGING)
{
switch (line.State)
{
case (int)state.CH_WAITONHOOK:
log.Debug("内线" + line.Number + "waitonhook时挂机");
InvokeVcDll.StopRecordFile((ushort)line.Number);
ResetLine(line.Number);
break;
case (int)state.CH_CHECKSIG:
log.Debug("内线" + line.Number + "checksig等待连接时挂机");
InvokeVcDll.FeedPower((ushort)tmpCTL);
ResetLine(line.ConnectToLine);
ResetLine(line.Number);
break;
case (int)state.CH_CONNECTED:
log.Debug("内线" + line.Number + "连接时挂断");
InvokeVcDll.StopRecordFile((ushort)line.Number);
int duan = InvokeVcDll.ClearLink(line.Number, (ushort)tmpCTL);
log.Debug("断开连接返回值:" + duan);
ResetLineInner(line.Number);
ResetLine(tmpCTL);
break;
default:
break;
}
}
break;
case (int)type.CHTYPE_TRUNK:
if (InvokeVcDll.Sig_CheckBusy(line.Number) == 1)
{
switch (line.State)
{
case (int)state.CH_DIALING:
log.Debug("外线" + line.Number + "dialing响铃时时挂断");
ResetLine(line.Number);
break;
case (int)state.CH_CHECKSIG:
log.Debug("外线" + line.Number + "checksig等待连接时挂断");
this.stopWelcome(line.Number);
InvokeVcDll.FeedPower((ushort)line.ConnectToLine);
ResetLine(line.ConnectToLine);
ResetLine(line.Number);
break;
case (int)state.CH_CONNECTED:
log.Debug("外线" + line.Number + "连接时挂断");
InvokeVcDll.StopRecordFile((ushort)line.ConnectToLine);
int duan = InvokeVcDll.ClearLink((ushort)tmpCTL, line.Number);
log.Debug("通话时挂断返回值:" + duan);
int inerline = line.ConnectToLine;
ResetLine(line.Number);
this.ResetLineInner(inerline);
break;
case (int)state.CH_GETCAllNUM:
int nx = line.ConnectToLine;
ResetLine(line.Number);
if (nx != -1)
{
ResetLine(nx);
}
break;
//播放欢迎语音
case (int) state.CH_PlAYWELCOME:
int nx1 = line.ConnectToLine;
ResetLine(line.Number);
if (nx1 != -1)
{
ResetLine(nx1);
}
break;
//播放工号
case (int)state.CH_PLAYGONGHAO:
int nx2 = line.ConnectToLine;
ResetLine(line.Number);
if (nx2 != -1)
{
ResetLine(nx2);
}
break;
//外拨
case (int)state.CH_CALLPHONE:
log.Debug("内线" + line.ConnectToLine + "外拨"+line.Number+"时,外线拨号时挂断");
InvokeVcDll.FeedPower((ushort)line.ConnectToLine);
ResetLine(line.Number);
break;
default:
break;
}
}
break;
default:
break;
}
//根据状态处理(实际电话处理)
switch (line.State)
{
//空闲状态
case (int)state.CH_FREE:
//监听响铃
if (InvokeVcDll.RingDetect(line.Number))
{
//如果是内线,播放忙音，状态改为摘机
if (line.Type == (int)type.CHTYPE_USER)
{
if(line.State == (int)state.CH_FREE)
{
log.Debug("内线" + line.Number + "摘机");
InvokeVcDll.InitDtmfBuf(line.Number);
line.State = (int)state.CH_DETECT;
}
;
}
//如果是外线
else if (line.Type == (int)type.CHTYPE_TRUNK)
{
log.Debug("外线" + line.Number + "电话打入");
InvokeVcDll.StartSigCheck(line.Number);
InvokeVcDll.ResetCallerIDBuffer(line.Number);
line.State = (int)state.CH_GETCAllNUM;
//设置来电时间
line.Comingtime = System.DateTime.Now;
//id在comingcall方法内部产生
LineRecordHelper.ComingCall(line, null);
}
}
break;
case (int)state.CH_GETCAllNUM:
bool bOffHook = false;
if (line.Callertime > 1000)
{
bOffHook = true;
}
if (bOffHook)
{
string zhujiao = getCaller(line);
line.State = (int)state.CH_PlAYWELCOME;
LineRecordHelper.ComingCall(line, null);
}
else
{
line.Callertime += 70;
}
break;
//播放欢迎语音
case (int)state.CH_PlAYWELCOME:
InvokeVcDll.OffHook(line.Number);
this.playWelcome(line.Number);
line.State = (int)state.CH_DIALING;
break;
//查找内线连接
case (int)state.CH_DIALING:
tmpCTL = this.GetFreeUser(line);
if (tmpCTL == -1)
{
//欢迎语音结束,播放坐席忙录音
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
log.Debug("欢迎语音播放完成，播放忙音");
this.stopWelcome(line.Number);
string weladd = Environment.CurrentDirectory + "\\busy1";
InvokeVcDll.StartPlayFile(line.Number, weladd, 0);
line.State = (int)state.CH_PLAYBUSY;
}
break;
}
Lines[tmpCTL].CallerPhone = line.CallerPhone;
InvokeVcDll.FeedRealRing((ushort)tmpCTL);
line.ConnectToLine = tmpCTL;
Lines[tmpCTL].ConnectToLine = line.Number;
line.State = (int)state.CH_CHECKSIG;
Lines[tmpCTL].State = (int)state.CH_RINGING;
log.Debug("外线" + line.Number + "打入,连接内线" + tmpCTL);
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
break;
//坐席全忙
case (int)state.CH_PLAYBUSY:
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
log.Debug(line.Number+"忙音播放完，断开");
InvokeVcDll.StopPlayFile(line.Number);
this.ResetLine(line.Number);
}
break;
//等待连接状态
case (int)state.CH_CHECKSIG:
tmpCTL = line.ConnectToLine;
//检测内线摘机
if (InvokeVcDll.OffHookDetect((ushort)tmpCTL) || Lines[tmpCTL].IsKey)
{
log.Debug("内线" + tmpCTL + "摘机,与外线" + line.Number + "连通");
this.stopWelcome(line.Number);
//播放工号
log.Debug("播放工号");
string weladd = Environment.CurrentDirectory + "\\" + Lines[tmpCTL].Gonghao;
InvokeVcDll.StartPlayFile(line.Number, weladd, 0);
line.State = (int)state.CH_PLAYGONGHAO;
break;
}
else
{
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
break;
case (int)state.CH_PLAYGONGHAO:
tmpCTL = line.ConnectToLine;
//检测内线摘机
if (InvokeVcDll.OffHookDetect((ushort)tmpCTL) || Lines[tmpCTL].IsKey)
{
log.Debug("内线" + tmpCTL + "摘机,与外线" + line.Number + "连通");
if (InvokeVcDll.CheckPlayEnd(line.Number))
{
InvokeVcDll.StopPlayFile(line.Number);
}
else
{
break;
}
InvokeVcDll.FeedPower((ushort)tmpCTL);
InvokeVcDll.SetLink(line.Number, (ushort)tmpCTL);
line.State = (int)state.CH_CONNECTED;
Lines[tmpCTL].State = (int)state.CH_CONNECTED;
//录音
string guid = Guid.NewGuid().ToString();
string file = GetSavePath() + guid + ".wav";
InvokeVcDll.StartRecordFile((ushort)tmpCTL, file, 1024 * 8 * 60 * 30);
Lines[tmpCTL].RecordFile = guid;
//设置接通时间
line.Rectime = System.DateTime.Now;
line.Islink = "yes";
LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
else
{
// LineRecordHelper.ComingCall(line, Lines[tmpCTL]);
}
break;
case (int)state.CH_RINGING:
break;
case (int)state.CH_CONNECTED:
if (InvokeVcDll.CheckSendEnd(line.Number))
{
InvokeVcDll.StartSigCheck(line.Number);
}
break;
case (int)state.CH_WAITONHOOK:
if (line.Type == (int)type.CHTYPE_TRUNK)
{
log.Debug("外线" + line.Number + "等待挂机");
ResetLine(line.Number);
}
break;
//摘机状态
case (int)state.CH_DETECT:
//如果是内线,检测是否挂机
if (line.Type == (int)type.CHTYPE_USER)
{
short code = InvokeVcDll.GetDtmfCode(line.Number);
if (code != -1)
{
log.Debug("内线" + line.Number + "按键" + code);
if (line.ListenNum != -1)
{
InvokeVcDll.ClearOneFromAnother((ushort)line.Number, (ushort)line.ListenNum);
}
line.ListenNum = ConvertDtmf(code);
}
InvokeVcDll.StartHangUpDetect(line.Number);
if (InvokeVcDll.HangUpDetect(line.Number) == 2)
{
InvokeVcDll.ClearOneFromAnother((ushort)line.Number, (ushort)line.ListenNum);
log.Debug("内线" + line.Number + "挂机111");
int num = line.ConnectToLine;
ResetLine(line.Number);
if (num != -1)
{
ResetLine(num);
}
}
}
break;
//外拨
case (int)state.CH_CALLPHONE:
//拨号完成后，建立通道
if (InvokeVcDll.CheckSendEnd((ushort)line.Number))
{
InvokeVcDll.StartSigCheck((ushort)line.Number);
InvokeVcDll.StartSigCheck((ushort)line.ConnectToLine);
InvokeVcDll.SetLink((ushort)line.Number, (ushort)line.ConnectToLine);
//设置为接通
line.State = (int)state.CH_CONNECTED;
Lines[line.ConnectToLine].State = (int)state.CH_CONNECTED;
}
break;
default:
break;
}
}
/**
* 初始化语音通道
**/
public void InitLines(ObservableCollection<LineInfo> objs)
{
//加载语音通道配置文件
String currentDir = Environment.CurrentDirectory;
String path = System.IO.Path.Combine(currentDir, "lines.xml");
XElement lineConfig = XElement.Load(System.Xml.XmlReader.Create(path));
ushort TotalLine = InvokeVcDll.CheckValidCh();
for (int ch = 0; ch < TotalLine; ch++)
{
ushort type = InvokeVcDll.CheckChTypeNew(ch);
LineInfo line = new LineInfo();
line.Number = (ushort)ch;
line.Type = type;
line.ConnectToLine = -1;
line.State = (int)state.CH_FREE;
line.CallerPhone = "";
line.RecordFile = "";
line.LastTime = System.DateTime.Now;
line.Comingtime = System.DateTime.Now;
line.Rectime = System.DateTime.Now; ;
line.Handuptime = System.DateTime.Now;
line.Id = "";
line.Gonghao = "";
line.IsKey = false;
line.Islink = "no";
line.ListenNum = -1;
//查找配置文件中内容，设置通道属性
if(lineConfig !=null)
{
XElement element = lineConfig.Elements().Where(e => e.Attribute("num").Value == ch+"").FirstOrDefault();
if(element !=null)
{
//设定通道自动接通的开始和结束小时
string shour = (string)element.Attribute("starthour").Value;
string ehour = (string)element.Attribute("endhour").Value;
line.StartHour =shour;
line.EndHour = ehour;
}
}
objs.Add(line);
}
//给每条通道分配初始语音缓冲区
if (InvokeVcDll.EnableCard(TotalLine, 1024 * 128) != (long)0)
{
InvokeVcDll.FreeDRV();
}
}