public bool Add(CallbackRecord record)
{
Trace.TraceInformation("Enter.");
lock (objLock)
{
if (record != null)
{
Trace.TraceInformation("Record list size (before):" + _Records.Count.ToString());
_Records.Add(record);
Trace.TraceInformation("Record with ID = " + record.ID + " was added to the list.");
Trace.TraceInformation("Record list size (after):" + _Records.Count.ToString());
iRecordCount = _Records.Count;
UpdateNumberOfRecordsCurrentlyInIVR();
WriteToDisk();
return(true);
}
else
{
Trace.TraceWarning("record is null");
return(false);
}
}//lock (objLock)
}
public bool Remove(String RecordID)
{
Trace.TraceInformation("Enter.");
lock (objLock)
{
if (RecordID != null && RecordID != String.Empty)
{
CallbackRecord ToBeRemoved = null;
foreach (CallbackRecord record in _Records)
{
if (record.ID == RecordID)
{
ToBeRemoved = record;
break;
}
}
if (ToBeRemoved != null)
{
Trace.TraceInformation("Record list size (before):" + _Records.Count.ToString());
_Records.Remove(ToBeRemoved);
Trace.TraceInformation("Record with ID = " + RecordID + " was removed from the list.");
Trace.TraceInformation("Record list size (after):" + _Records.Count.ToString());
iRecordCount = _Records.Count;
UpdateNumberOfRecordsCurrentlyInIVR();
WriteToDisk();
return(true);
}
else
{
Trace.TraceWarning("No record with id " + RecordID + " was found.");
return(false);
}
}
else
{
Trace.TraceWarning("RecordID is either null or empty.");
return(false);
}
}
}
public int GetNumberOfContactAheadOf(CallbackRecord record)
{
try
{
if (_Records == null)
{
Trace.TraceWarning("_Records is null");
return(-1);
}
if (record == null)
{
Trace.TraceWarning("record is null");
return(-1);
}
int iNumberOfRecordsAhead = 0;
lock (objLock)
{
if (_Records.Count == 0)
{
return(0);
}
foreach (CallbackRecord r in _Records)
{
if (r.ID != record.ID)
{
if (r.QueueStartTime <= record.QueueStartTime)
{
iNumberOfRecordsAhead++;
}
} //if (r.ID != record.ID)
} //foreach (CallbackRecord r in _Records)
} //lock (objLock)
return(iNumberOfRecordsAhead);
}
catch (Exception ex)
{
Trace.TraceError("Exception:" + ex.Message + Environment.NewLine + "StackTrace:" + ex.StackTrace);
return(-1);
}
}
public void AddContact(CallbackRecord record)
{
if (record == null)
{
return;
}
iContactsWaiting++;
double lQueueTime = DateTime.Now.Subtract(record.RequestDate).TotalSeconds;
if (lQueueTime > dLongestQueueTime)
{
dLongestQueueTime = lQueueTime;
}
dTotalQueueTime = dTotalQueueTime + lQueueTime;
}
public CallbackRecordStatusUpdateEventArgs(CallbackRecord Record)
{
_Record = Record;
}
public CallbackRecordStatusUpdateEventArgs()
{
_Record = null;
}
void _SendReentryRequest(object state)
{
lock (objLockReentry)
{
try
{
Trace.TraceInformation("Enter.");
if (state == null)
{
Trace.TraceWarning("state is null");
return;
}
String sRecordID = (String)state;
Trace.TraceInformation("Record " + sRecordID + " Attempt reentry");
CallbackRecord record = _recordManager.GetRecordByID(sRecordID);
if (record == null)
{
Trace.TraceWarning("Could not get record " + sRecordID + " from recordManager.");
return;
}
Trace.TraceInformation("Record " + record.ID + " is in status " + record.Status.ToString());
if (record.Status != Constants.RecordStatus.NEW &&
record.Status != Constants.RecordStatus.RETRY &&
record.Status != Constants.RecordStatus.PURGED)
{
Trace.TraceInformation("Record " + record.ID + " is in a status that cannot be reentered.");
return;
}
try
{
String sRequestID = Guid.NewGuid().ToString();
String sURL = "http://" + _settingsManager.UCCXMasterNode + ":" + _settingsManager.ApplicationSettings.UCCXApplicationPort + "/" + _settingsManager.ApplicationSettings.UCCXCallbackPrefix + "?";
sURL = sURL + "id=" + System.Web.HttpUtility.UrlEncode(record.ID);
sURL = sURL + "&dnis=" + System.Web.HttpUtility.UrlEncode(record.DNIS);
sURL = sURL + "&targetcsq=" + System.Web.HttpUtility.UrlEncode(record.TargetCSQ);
sURL = sURL + "&prompt=" + System.Web.HttpUtility.UrlEncode(record.Prompt);
sURL = sURL + "&sessionid=" + System.Web.HttpUtility.UrlEncode(record.SessionID);
sURL = sURL + "&implid=" + System.Web.HttpUtility.UrlEncode(record.ContactImplementationID);
sURL = sURL + "&contactid=" + System.Web.HttpUtility.UrlEncode(record.ContactID);
sURL = sURL + "&language=" + System.Web.HttpUtility.UrlEncode(record.Language);
sURL = sURL + "&customvar1=" + System.Web.HttpUtility.UrlEncode(record.CustomVar1);
sURL = sURL + "&customvar2=" + System.Web.HttpUtility.UrlEncode(record.CustomVar2);
sURL = sURL + "&customvar3=" + System.Web.HttpUtility.UrlEncode(record.CustomVar3);
sURL = sURL + "&customvar4=" + System.Web.HttpUtility.UrlEncode(record.CustomVar4);
sURL = sURL + "&customvar5=" + System.Web.HttpUtility.UrlEncode(record.CustomVar5);
sURL = sURL + "&requeuecode=" + System.Web.HttpUtility.UrlEncode(record.RequeueCode);
sURL = sURL + "&requeuecounter=" + System.Web.HttpUtility.UrlEncode(record.RequeueCounter);
sURL = sURL + "&reqid=" + System.Web.HttpUtility.UrlEncode(sRequestID);
Trace.TraceInformation("sURL -> " + sURL);
String sErrorDescription = String.Empty;
_recordManager.Update(record.ID, String.Empty, sRequestID, Constants.RecordStatus.PROCESSING, out sErrorDescription);
if (SendRequestToServer(sURL, record.ID))
{
Trace.TraceInformation("SendRequestToServer() returned true for record " + record.ID);
}
else
{
Trace.TraceInformation("SendRequestToServer() returned false for record " + record.ID);
_recordManager.Update(record.ID, String.Empty, String.Empty, Constants.RecordStatus.RETRY, out sErrorDescription);
}
Trace.TraceInformation("Record " + record.ID + " was set to " + record.Status.ToString());
}
catch (Exception ex)
{
Trace.TraceWarning("Record " + record.ID + " got Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
}
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
}
}//lock (objLockReentry)
}
public RealtimeReportsRecordsByCSQ(CallbackRecord record)
{
iContactsWaiting = 1;
dLongestQueueTime = DateTime.Now.Subtract(record.RequestDate).TotalSeconds;
dTotalQueueTime = dLongestQueueTime;
}
