/// <summary>
/// UpdateTicket a ticket or add comments to it. Keep in mind that somethings like the description can't be updated.
/// </summary>
/// <param name="ticket"></param>
/// <param name="comment"></param>
/// <returns></returns>
public IndividualTicketResponse UpdateTicket(Ticket ticket, Comment comment=null)
{
if (comment != null)
ticket.Comment = comment;
var body = new { ticket };
return GenericPut<IndividualTicketResponse>(string.Format("{0}/{1}.json", _tickets, ticket.Id), body);
}
public IndividualRequestResponse UpdateRequest(Request request, Comment comment=null)
{
if (comment != null)
request.Comment = comment;
var body = new { request };
return GenericPut<IndividualRequestResponse>(string.Format("requests/{0}.json", request.Id.Value), body);
}
public IndividualRequestResponse UpdateRequest(long id, Comment comment)
{
var body = new { request = new { comment} };
return GenericPut<IndividualRequestResponse>(string.Format("requests/{0}.json", id), body);
}
public async Task<IndividualRequestResponse> UpdateRequestAsync(long id, Comment comment)
{
var body = new { request = new { comment} };
return await GenericPutAsync<IndividualRequestResponse>(string.Format("requests/{0}.json", id), body);
}
/// <summary>
/// UpdateTicket a ticket or add comments to it. Keep in mind that somethings like the description can't be updated.
/// </summary>
/// <param name="ticket"></param>
/// <param name="comment"></param>
/// <returns></returns>
public async Task<IndividualTicketResponse> UpdateTicketAsync(Ticket ticket, Comment comment=null)
{
if (comment != null)
ticket.Comment = comment;
var body = new { ticket };
return await GenericPutAsync<IndividualTicketResponse>(string.Format("{0}/{1}.json", _tickets, ticket.Id), body);
}
public IndividualRequestResponse UpdateRequest(Request request, Comment comment=null)
{
if (!request.Id.HasValue) { throw new ArgumentException("request must have Id set."); }
if (comment != null)
{
request.Comment = comment;
}
var body = new { request };
return GenericPut<IndividualRequestResponse>(string.Format("requests/{0}.json", request.Id.Value), body);
}
public IndividualRequestResponse UpdateRequest(long id, Comment comment)
{
var request = new Request
{
Id = id,
Comment = comment
};
return UpdateRequest(request);
}
private static void UpdateTickets(ZendeskApi api)
{
Console.WriteLine("Search created tickets");
var responseTickets = api.Tickets.GetAllTickets();
var pageUrl = responseTickets.NextPage;
var pageUrlParts = pageUrl.Split('=');
pageUrl = pageUrlParts[0] + "=" + (Int32.Parse(pageUrlParts[1]) - 1);
while (!String.IsNullOrEmpty(pageUrl))
{
Console.WriteLine("Scaning page: {0}", pageUrl);
responseTickets = api.Tickets.GetByPageUrl<GroupTicketResponse>(pageUrl);
var tickets = responseTickets.Tickets.Where(row => row.Subject.StartsWith(SubjectStart));
foreach (var ticket in tickets)
{
var comment = new Comment
{
AuthorId = CurrentUser.Id,
Body = String.Format("Updated from: {0:yyyy.MM.dd HH:mm:ss.fffff}",DateTime.Now),
};
ticket.Priority =
ticket.Priority == TicketPriorities.Urgent
? TicketPriorities.Low
: TicketPriorities.Urgent;
var response = api.Tickets.UpdateTicket(ticket, comment);
var updatedTicket = response.Ticket;
Console.WriteLine("Updated: {0}\t{1}\t{2}\t{3}", updatedTicket.Id, updatedTicket.Status, updatedTicket.Recipient, updatedTicket.Subject);
}
pageUrl = responseTickets.NextPage;
}
}
public async Task ViaChannel_Set_To_API_Isseue_254()
{
// see https://github.com/mozts2005/ZendeskApi_v2/issues/254
var ticket = new Ticket()
{
Subject = "my printer is on fire",
Comment = new Comment() { Body = "HELP" },
Priority = TicketPriorities.Urgent
};
ticket.CustomFields = new List<CustomField>()
{
new CustomField()
{
Id = Settings.CustomFieldId,
Value = "testing"
}
};
var resp = await api.Tickets.CreateTicketAsync(ticket);
var newTicket = resp.Ticket;
Assert.That(newTicket.Via.Channel, Is.EqualTo("api"));
var comment = new Comment { Body = "New comment", Public = true };
var resp2 = await api.Tickets.UpdateTicketAsync(newTicket, comment);
var resp3 = await api.Tickets.GetTicketCommentsAsync(newTicket.Id.Value);
Assert.That(resp3.Comments.Any(c => c.Via?.Channel != "api"), Is.False);
// clean up
await api.Tickets.DeleteAsync(newTicket.Id.Value);
}