private void autoAssigned(TicketAgent tAgent)
{
//Auto assign
AssignedTicketParams assignedTicketParams = new AssignedTicketParams()
{
TicketId = ticketParam.TicketId,
ActivityCode = AssignTicketActivityHandler.ACTIVITY_CODE,
ActionCode = "Auto Assigned",
TeamId = ticket.LastAssTeamId,
Assignee = tAgent.Id,
ActComment = "Auto assigned since agent take [post reply] action.",
bySystem = true
};
ITicketActivityHandler assinged = new AssignTicketActivityHandler(ACTIVITY_CODE, ticket, dataProcessingProvider, assignedTicketParams, actMssgHandlers);
assinged.takeAction();
}
protected override void postProcessing()
{
//No need to assigned
if (isEdit() && statusChanged)
{
ChangeStatusActParams statusParams = new ChangeStatusActParams()
{
TicketId = ticket.Id,
ActivityCode = ChangeStatusActivityHandler.ACTIVITY_CODE,
ActionCode = "Auto change",
ActComment = ticketParam.ActComment,
CurrLoginUserId = ticketParam.CurrLoginUserId,
StatusId = ticketParam.StatusId
};
ITicketActivityHandler statusAct = new ChangeStatusActivityHandler(ACTIVITY_CODE, ticket, dataProcessingProvider, statusParams, actMssgHandlers);
statusAct.setNotifyHandler(notifyHandler);
statusAct.takeAction();
}
if (!isEdit() || reassigned)
{
AssignedTicketParams assignedTkParams = new AssignedTicketParams()
{
TicketId = ticket.Id,
ActivityCode = AssignTicketActivityHandler.ACTIVITY_CODE,
ActionCode = "Auto Assigned",
ActComment = "Auto assigned",
TeamId = ticketParam.TeamId,
Assignee = ticketParam.Assignee,
CurrLoginUserId = ticketParam.CurrLoginUserId,
bySystem = TicketParams.INTEGRATED_TYPE.NONE != ticketParam.AutomationType
};
ITicketActivityHandler assigned = new AssignTicketActivityHandler(ACTIVITY_CODE, ticket, dataProcessingProvider, assignedTkParams, actMssgHandlers);
assigned.setNotifyHandler(notifyHandler);
assigned.takeAction();
}
}