public static void HandleCreateTicketPacket(IRealmClient client, RealmPacketIn packet)
{
var chr = client.ActiveCharacter;
if (chr.Ticket == null)
{
var map = (MapId)packet.ReadUInt32();
var x = packet.ReadFloat();
var y = packet.ReadFloat();
var z = packet.ReadFloat();
var msg = packet.ReadCString();
var type = (TicketType)packet.ReadUInt32(); // prev. unk0
var unk1 = packet.ReadByte(); // unk1, 1
var unk2 = packet.ReadUInt32(); // unk2, 0
var unk3 = packet.ReadUInt32(); // unk3, 0
var ticket = new Ticket(chr, msg, type);
TicketMgr.Instance.AddTicket(ticket);
chr.Ticket = ticket;
SendCreateResponse(client, TicketInfoResponse.Saved);
}
else
{
SendCreateResponse(client, TicketInfoResponse.Fail);
}
}
public Ticket EnsureSelectedHandlingTicket()
{
if (m_handlingTicket == null)
{
m_handlingTicket = TicketMgr.Instance.GetNextUnhandledTicket(m_owner);
}
return m_handlingTicket;
}
public override void Process(CmdTrigger<RealmServerCmdArgs> trigger)
{
var name = trigger.Text.NextWord();
var tType = trigger.Text.NextEnum<TicketType>(" ");
//var text = trigger.Text.RemainingWords(" ").ToString();
var text = trigger.Text.NextWord();
var chr = trigger.Args.GetCharArgumentOrTarget(trigger, name);
var ticket = new Ticket(chr, text, tType);
TicketMgr.Instance.AddTicket(ticket);
trigger.Reply("Placeholder");
}
public static void SendResolveResponse(IPacketReceiver client, Ticket ticket)
{
ticket.Delete();
using (var packet = new RealmPacketOut(RealmServerOpCode.SMSG_GMTICKET_RESOLVE_RESPONSE, 4))
{
packet.WriteByte(0);
client.Send(packet);
}
#endregion
}
/// <summary>
///
/// </summary>
/// <param name="client"></param>
/// <param name="ticket">Can be null</param>
public static void SendGetTicketResponse(IPacketReceiver client, Ticket ticket)
{
using (var packet = new RealmPacketOut(RealmServerOpCode.SMSG_GMTICKET_GETTICKET))
{
if (ticket != null)
{
packet.Write((uint)TicketInfoResponse.Pending);
packet.WriteCString(ticket.Message);
packet.Write((byte)ticket.Type);
packet.Write((float)0);
packet.Write((float)0);
packet.Write((float)0);
packet.Write((ushort)0);
client.Send(packet);
}
else
{
packet.Write((uint)TicketInfoResponse.NoTicket);
}
}
}
public bool MayHandle(Ticket ticket)
{
var handler = ticket.m_handler;
return handler == null || handler.Role <= Role;
}
// Only staff members can handle tickets anyway.
// Therefor they cannot call ticket handling commands without being staff
public bool MayHandle(Ticket ticket)
{
return m_Acc.Role.IsStaff;
}