public Ticket AddSupportTicket(Ticket supportTicket)
{
var obj = ticketRepository.Add(supportTicket);
var noti = new Notification()
{
Id = Guid.NewGuid(),
To = "admin",
CreateBy = supportTicket.CreateBy,
CreateAt = DateTime.Now,
Read = false,
Title = supportTicket.Title
};
notificationRepository.Add(noti);
return obj;
}
public Ticket UpdateSupportTicket(Ticket supportTicket)
{
var obj = ticketRepository.Update(supportTicket);
return obj;
}
public Ticket ReplySupportTicket(Ticket supportTicket)
{
foreach (var item in supportTicket.TicketItems)
{
if (item.Id == Guid.Empty)
{
item.Id = Guid.NewGuid();
ticketItemRepository.Add(item);
}
}
//Notify to ticket owner
var noti = new Notification()
{
Id = Guid.NewGuid(),
To = supportTicket.CreateBy,
CreateBy = supportTicket.CreateBy,
CreateAt = DateTime.Now,
Read = false,
Title = supportTicket.Title
};
notificationRepository.Add(noti);
return supportTicket;
}
public JsonResult PostTicketMessage(Ticket supportTicket)
{
if (supportTicket != null)
{
// UPdate Ticket Items
if (supportTicket.TicketItems != null)
{
foreach (var item in supportTicket.TicketItems)
{
item.SupportTicketId = supportTicket.Id;
item.CreateAt = DateTime.Now;
item.CreateBy = User.Identity.Name;
}
}
supportService.ReplySupportTicket(supportTicket);
return Json(true);
}
return Json(false);
}
public JsonResult PostRaiseTicket(Ticket ticket)
{
if (ticket != null)
{
ticket.Id = Guid.NewGuid();
ticket.Status = "Open";
ticket.CreateBy = User.Identity.Name;
foreach (var item in ticket.TicketItems)
{
item.Id = Guid.NewGuid();
item.SupportTicketId = ticket.Id;
item.CreateAt = DateTime.Now;
item.CreateBy = User.Identity.Name;
}
supportService.AddSupportTicket(ticket);
return Json(true);
}
return Json(false);
}
public JsonResult GetRaiseTicket()
{
List<Ticket> lst = new List<Ticket>();
var result = supportService.GetSupportTickets();
foreach (var item in result)
{
var ticket = new Ticket()
{
Id = item.Id,
Title = item.Title,
CreateBy = item.CreateBy,
Status = item.Status
};
ticket.TicketItems = new List<TicketItem>();
if (item.TicketItems != null)
{
foreach (var tItem in item.TicketItems)
{
var ticketItem = new TicketItem()
{
Id = tItem.Id,
SupportTicketId = tItem.SupportTicketId,
CreateBy = tItem.CreateBy,
CreateAt = tItem.CreateAt,
Message = tItem.Message,
Read = tItem.Read
};
ticket.TicketItems.Add(ticketItem);
}
}
lst.Add(ticket);
}
return Json(lst, JsonRequestBehavior.AllowGet);
}
