/// <summary>
/// Load/Update the specified service's general info and settings
/// </summary>
internal void Load(int key)
{
//If already in collection, remove it
if (base.Contains(key))
{
base.RemoveByKey(key);
}
Console.WriteLine("Loading service info for ServiceId <{0}>...\t[{1}]", key, this.GetType());
UDInfo oInfo = new UDInfo {
listType = (int)AgentInfoType.GET_SERVICE, serviceId = key
};
Service oServiceInfo = (Service)mpApp.Portal.WSAgent.getInfo(mpApp.CurrentAgent.AgentArg, oInfo);
CService oService;
switch (oServiceInfo.servicetypeid)
{
case (int)ServiceType.AOD:
oService = new CServiceAOD();
break;
case (int)ServiceType.CHAT:
oService = new CServiceChat();
break;
default:
oService = new CService();
break;
}
oService.serviceId = oServiceInfo.serviceid;
oService.serviceType = (ServiceType)oServiceInfo.servicetypeid;
oService.serviceName = oServiceInfo.servicec;
oService.dialMask = oServiceInfo.outgoingmask;
Console.WriteLine("Disposition Plan of ServiceId <{0}>: {1} \t[{2}]", key, oServiceInfo.dispplanid, this.GetType());
//If this service's disposition plan hasn't yet been loaded then do so
if (oServiceInfo.dispplanid != 0 && !mpApp.DispositionPlans.Contains(oServiceInfo.dispplanid))
{
Console.WriteLine("Loading Disposition Plan <{0}>...\t[{1}]", oServiceInfo.dispplanid, this.GetType());
mpApp.DispositionPlans.LoadDispositionPlan(oServiceInfo.dispplanid);
}
oService.dispositionPlan = mpApp.DispositionPlans.GetByKey(oServiceInfo.dispplanid);
this.Load(oService);
}
/// <summary>
/// Load the specified service's general info and settings
/// </summary>
internal void Load(EPEventsWS.UDNewService oNewService)
{
//If already in collection, remove it
if (base.Contains(oNewService.serviceID))
{
base.RemoveByKey(oNewService.serviceID);
}
Console.WriteLine("Loading service info for ServiceId <{0}>...\t[{1}]", oNewService.serviceID, this.GetType());
CService oService;
switch (oNewService.serviceInfo.servicetypeid)
{
case (int)ServiceType.AOD:
oService = new CServiceAOD();
break;
case (int)ServiceType.CHAT:
oService = new CServiceChat();
break;
default:
oService = new CService();
break;
}
oService.serviceId = oNewService.serviceID;
oService.serviceType = (ServiceType)oNewService.serviceInfo.servicetypeid;
oService.serviceName = oNewService.serviceInfo.servicec;
oService.dialMask = oNewService.serviceInfo.outgoingmask;
Console.WriteLine("Disposition Plan of ServiceId <{0}>: {1} \t[{2}]", oNewService.serviceID, oNewService.dispositionPlan.dispplanid, this.GetType());
//If this service's disposition plan hasn't yet been loaded then do so
if (oNewService.serviceInfo.dispplanid != 0 && !mpApp.DispositionPlans.Contains(oNewService.serviceInfo.dispplanid))
{
Console.WriteLine("Loading Disposition Plan <{0}>...\t[{1}]", oNewService.serviceInfo.dispplanid, this.GetType());
mpApp.DispositionPlans.LoadDispositionPlan(oNewService);
}
oService.dispositionPlan = mpApp.DispositionPlans.GetByKey(oNewService.serviceInfo.dispplanid);
oService.allowHangup = Convert.ToBoolean(oNewService.serviceSettings.btnhangupf);
oService.allowDial = Convert.ToBoolean(oNewService.serviceSettings.btndialf);
oService.allow3Way = Convert.ToBoolean(oNewService.serviceSettings.btnxferf);
oService.allowConsult = Convert.ToBoolean(oNewService.serviceSettings.btnconsultf);
oService.allowConsultHangup = Convert.ToBoolean(oNewService.serviceSettings.btnthreecusthangupf);
//Hold is not valid for AGD (aka AWD or Workgroup) calls so disable it.
oService.allowHold = oService.ServiceType != ServiceType.AGD && Convert.ToBoolean(oNewService.serviceSettings.btnholdf);
//AGD (aka AWD or Workgroup) services don't currently have a blind transfer setting in Director so default to enabled.
oService.allowBlindXfer = oService.ServiceType == ServiceType.AGD || Convert.ToBoolean(oNewService.serviceSettings.btnblindxferf);
oService.allowWarmXfer = Convert.ToBoolean(oNewService.serviceSettings.warmtransfer);
oService.allowConference = Convert.ToBoolean(oNewService.serviceSettings.btnthreewayf);
oService.allowRecord = Convert.ToBoolean(oNewService.serviceSettings.btnrecordf);
oService.allowPlay = Convert.ToBoolean(oNewService.serviceSettings.btnplayf);
oService.showCallData = Convert.ToBoolean(oNewService.serviceSettings.showcalldatadialogf);
oService.showCallDataSecs = oNewService.serviceSettings.calldatadialogduration;
oService.callDataDefId = oNewService.serviceSettings.calldatadefid;
oService.wrapAlarmSecs = oNewService.serviceSettings.wrapwarningdelay;
oService.requireDisposition = Convert.ToBoolean(oNewService.serviceSettings.reqdispositionf);
oService.requireWrap = Convert.ToBoolean(oNewService.serviceSettings.reqwrapf);
oService.allowNextCall = Convert.ToBoolean(oNewService.serviceSettings.btnnextcall);
oService.application = oNewService.serviceSettings.appdesc;
if (oService is CServiceAOD)
{
((CServiceAOD)oService).allowPreviewNumberChange = Convert.ToBoolean(oNewService.serviceSettings.allowphonechangeinpreview);
((CServiceAOD)oService).timedPreview = Convert.ToBoolean(oNewService.serviceSettings.timedpreviewflag);
((CServiceAOD)oService).timedPreviewSecs = oNewService.serviceSettings.previewtimeoutinsecs;
}
else if (oService is CServiceChat)
{
((CServiceChat)oService).allowChatDisconnect = Convert.ToBoolean(oNewService.serviceSettings.chatdisconnectallowed);
}
base.Add(oService.serviceId, oService);
}
/// <summary>
/// Load/Update the specified service's settings
/// </summary>
internal void Load(CService oService)
{
//If already in collection, remove it
if (base.Contains(oService.serviceId))
{
base.RemoveByKey(oService.serviceId);
}
UDInfo oInfo = new UDInfo
{
listType = (int)AgentInfoType.GET_SERVICE_SETTINGS,
serviceId = oService.serviceId,
serviceType = (int)oService.serviceType
};
ServiceSettings oSvcSettings = (ServiceSettings)mpApp.Portal.WSAgent.getInfo(mpApp.CurrentAgent.AgentArg, oInfo);
oService.allowHangup = Convert.ToBoolean(oSvcSettings.btnhangupf);
oService.allowDial = Convert.ToBoolean(oSvcSettings.btndialf);
oService.allow3Way = Convert.ToBoolean(oSvcSettings.btnxferf);
oService.allowConsult = Convert.ToBoolean(oSvcSettings.btnconsultf);
oService.allowConsultHangup = Convert.ToBoolean(oSvcSettings.btnthreecusthangupf);
//Hold is not valid for AGD (aka AWD or Workgroup) calls so disable it.
oService.allowHold = oService.ServiceType != ServiceType.AGD && Convert.ToBoolean(oSvcSettings.btnholdf);
//AGD (aka AWD or Workgroup) services don't currently have a blind transfer setting in Director so default to enabled.
oService.allowBlindXfer = oService.ServiceType == ServiceType.AGD || Convert.ToBoolean(oSvcSettings.btnblindxferf);
oService.allowWarmXfer = Convert.ToBoolean(oSvcSettings.warmtransfer);
oService.allowConference = Convert.ToBoolean(oSvcSettings.btnthreewayf);
oService.allowRecord = Convert.ToBoolean(oSvcSettings.btnrecordf);
oService.allowPlay = Convert.ToBoolean(oSvcSettings.btnplayf);
oService.showCallData = Convert.ToBoolean(oSvcSettings.showcalldatadialogf);
oService.showCallDataSecs = oSvcSettings.calldatadialogduration;
oService.callDataDefId = oSvcSettings.calldatadefid;
oService.wrapAlarmSecs = oSvcSettings.wrapwarningdelay;
oService.requireDisposition = Convert.ToBoolean(oSvcSettings.reqdispositionf);
oService.requireWrap = Convert.ToBoolean(oSvcSettings.reqwrapf);
oService.allowNextCall = Convert.ToBoolean(oSvcSettings.btnnextcall);
oService.application = oSvcSettings.appdesc;
if (oService is CServiceAOD)
{
((CServiceAOD)oService).allowPreviewNumberChange = Convert.ToBoolean(oSvcSettings.allowphonechangeinpreview);
((CServiceAOD)oService).timedPreview = Convert.ToBoolean(oSvcSettings.timedpreviewflag);
((CServiceAOD)oService).timedPreviewSecs = oSvcSettings.previewtimeoutinsecs;
}
else if (oService is CServiceManual)
{
((CServiceManual)oService).allowSelfCallbacks = Convert.ToBoolean(oSvcSettings.cbselfcallbackflag);
oInfo = new UDInfo {
listType = (int)AgentInfoType.GET_AGENT_SETTINGS
};
AgentSetting oAgentSettings = (AgentSetting)mpApp.Portal.WSAgent.getInfo(mpApp.CurrentAgent.AgentArg, oInfo);
((CServiceManual)oService).showServiceListForManualDial = Convert.ToBoolean(oAgentSettings.displayServicesF);
((CServiceManual)oService).requireServiceForManualDial = Convert.ToBoolean(oAgentSettings.requireServiceF);
}
else if (oService is CServiceChat)
{
((CServiceChat)oService).allowChatDisconnect = Convert.ToBoolean(oSvcSettings.chatdisconnectallowed);
}
base.Add(oService.serviceId, oService);
}