/* Updates Chat Helper record to mark them offline, no longer connected and closes any changes they have open in chatSessions */
public static void UpdateChatHelper(string connectionId)
{
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord = db.chatHelpers.Where(c => c.connectionId == connectionId).SingleOrDefault();
if (chatHelperRecord != null)
{
chatHelperRecord.connectionId = "";
chatHelperRecord.currentChats = 0;
chatHelperRecord.onlineStatus = "Offline";
}
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
chatSession chatSession = new chatSession();
foreach (var chatSessionRecord in db.chatSessions.Where(c => c.helperConnectionId == connectionId && c.completeDate == "").ToList())
{
chatSessionRecord.completeDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
}
db.SaveChanges();
}
}
/* Sets Database tables to an initialized state on application startup
* Empties records from table sashaSessionRecords
* chatSessionRecords
* set completeDate to 'Auto Closed' for any records that were not closed
* ChatHelpers
* connectionId ""
* currentChats 0
* lastChatTime CurrentTime
*/
public static void InitializeTables()
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
var sashaSessionRecords = db.sashaSessions;
db.sashaSessions.RemoveRange(sashaSessionRecords);
db.SaveChanges();
chatSession chatSession = new chatSession();
foreach (var chatSessionRecord in db.chatSessions.Where(c => c.completeDate == "").ToList())
{
chatSessionRecord.completeDate = "Auto Closed";
}
db.SaveChanges();
foreach (var chatHelperRecord in db.chatHelpers.ToList())
{
chatHelperRecord.connectionId = "";
chatHelperRecord.currentChats = 0;
chatHelperRecord.lastChatTime = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
}
db.SaveChanges();
}
}
/* Checks for an available helper and connects them if ready */
public static bool GetAvailableHelper(string smpSessionId, string userId, string userName, string connectionId, string flowName, string stepName)
{
Dictionary <string, string> returnInfo = new Dictionary <string, string>();
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord =
(from c in db.chatHelpers
where c.onlineStatus == "Online"
select c
).FirstOrDefault();
if (chatHelperRecord == null)
{
/* No Online Chat Helpers */
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
context.Clients.Client(connectionId).throwMessage("Notice", "There are currently no chat helpers online.", false);
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, "SYSTEM", "There are currently no chat helpers online.");
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.agentId = userId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
return(false);
}
chatHelperRecord =
(from c in db.chatHelpers
where c.onlineStatus == "Online" &&
c.currentChats < c.maximumChats &&
c.userId != userId
orderby c.lastChatTime ascending
select c
).FirstOrDefault();
if (chatHelperRecord == null)
{
/* Helpers online but all at maximum sessions */
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
context.Clients.Client(connectionId).throwMessage("Notice", "All available chat helpers are busy.", false);
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, "SYSTEM", "All chat helpers are busy.");
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.agentId = userId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.completeDate = "";
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
return(false);
}
if (chatHelperRecord != null)
{
string chatHelperId = chatHelperRecord.userId;
string chatHelperName = chatHelperRecord.user.userName;
string chatHelperConnectionId = chatHelperRecord.connectionId;
string lastChatTime = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
int currentChats = chatHelperRecord.currentChats + 1;
/* Helper Found */
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, chatHelperName, "Hello " + userName + " how may I assist you?");
returnInfo.Add("Available", "True");
returnInfo.Add("chatHelperId", chatHelperId);
returnInfo.Add("chatHelperName", chatHelperName);
chatHelperRecord.currentChats = currentChats;
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.helperConnectionId = chatHelperConnectionId;
ChatSession.agentId = userId;
ChatSession.helperId = chatHelperId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.completeDate = "";
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
context.Groups.Add(chatHelperConnectionId, smpSessionId);
context.Clients.Client(chatHelperConnectionId).addChatTab(smpSessionId, userName, "pull");
}
return(true);
}
}
