partial void DeleteHelpDesk_Task(HelpDesk_Task instance);
partial void InsertHelpDesk_Task(HelpDesk_Task instance);
partial void UpdateHelpDesk_Task(HelpDesk_Task instance);
private int SaveNewTicketForm()
{
HelpDeskDALDataContext objHelpDeskDALDataContext = new HelpDeskDALDataContext();
// Save Task
HelpDesk_Task objHelpDesk_Task = new HelpDesk_Task();
objHelpDesk_Task.Status = "New";
objHelpDesk_Task.CreatedDate = DateTime.Now;
objHelpDesk_Task.Description = txtDescription.Text;
objHelpDesk_Task.PortalID = PortalId;
objHelpDesk_Task.Priority = ddlPriority.SelectedValue;
objHelpDesk_Task.RequesterPhone = txtPhone.Text;
objHelpDesk_Task.AssignedRoleID = -1;
objHelpDesk_Task.TicketPassword = GetRandomPassword();
if (Convert.ToInt32(txtUserID.Text) == -1)
{
// User not logged in
objHelpDesk_Task.RequesterEmail = txtEmail.Text;
objHelpDesk_Task.RequesterName = txtName.Text;
objHelpDesk_Task.RequesterUserID = -1;
}
else
{
// User logged in
objHelpDesk_Task.RequesterUserID = Convert.ToInt32(txtUserID.Text);
objHelpDesk_Task.RequesterName = //UserController.GetUser(PortalId, Convert.ToInt32(txtUserID.Text), false).DisplayName;
UserController.GetUserById(PortalId, Convert.ToInt32(txtUserID.Text)).DisplayName;
}
if (txtDueDate.Text.Trim().Length > 1)
{
objHelpDesk_Task.DueDate = Convert.ToDateTime(txtDueDate.Text.Trim());
}
// If Admin panel is visible this is an admin
// Save the Status and Assignment
if (pnlAdminTicketStatus.Visible == true)
{
objHelpDesk_Task.AssignedRoleID = Convert.ToInt32(ddlAssignedAdmin.SelectedValue);
objHelpDesk_Task.Status = ddlStatusAdmin.SelectedValue;
}
objHelpDeskDALDataContext.HelpDesk_Tasks.InsertOnSubmit(objHelpDesk_Task);
objHelpDeskDALDataContext.SubmitChanges();
// Save Task Details
HelpDesk_TaskDetail objHelpDesk_TaskDetail = new HelpDesk_TaskDetail();
if ((txtDetails.Text.Trim().Length > 0) || (TicketFileUpload.HasFile))
{
objHelpDesk_TaskDetail.TaskID = objHelpDesk_Task.TaskID;
objHelpDesk_TaskDetail.Description = txtDetails.Text;
objHelpDesk_TaskDetail.DetailType = "Comment-Visible";
objHelpDesk_TaskDetail.InsertDate = DateTime.Now;
if (Convert.ToInt32(txtUserID.Text) == -1)
{
// User not logged in
objHelpDesk_TaskDetail.UserID = -1;
}
else
{
// User logged in
objHelpDesk_TaskDetail.UserID = Convert.ToInt32(txtUserID.Text);
}
objHelpDeskDALDataContext.HelpDesk_TaskDetails.InsertOnSubmit(objHelpDesk_TaskDetail);
objHelpDeskDALDataContext.SubmitChanges();
// Upload the File
if (TicketFileUpload.HasFile)
{
UploadFile(objHelpDesk_TaskDetail.DetailID);
// Insert Log
Log.InsertLog(objHelpDesk_Task.TaskID, UserId, String.Format(Localization.GetString("UploadedFile.Text", LocalResourceFile), GetUserName(), TicketFileUpload.FileName));
}
}
// Insert Log
Log.InsertLog(objHelpDesk_Task.TaskID, UserId, String.Format(Localization.GetString("CreatedTicket.Text", LocalResourceFile), GetUserName()));
return objHelpDesk_Task.TaskID;
}
