private static int? SubmitOutcomeFromLead(CallOutcomeSubmission _los,
CallOutcomeContext _context,
int _callOutcomeID,
int? _outcomeID,
int _leadVendorEmailID,
int _mollyMaidLeadID)
{
// _los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitOutcomeFromLead: Entered method");
var _call = (from co in _context.T_MollyMaidCallOutcome
join ca in _context.T_Call on co.CallID equals ca.CallID
join cn in _context.T_CallNeed on ca.CallID equals cn.CallID
join tln in _context.T_L_Need on ca.NeedID equals tln.NeedID
join tlnf in _context.T_L_NeedField on cn.NeedFieldID equals tlnf.NeedFieldID
join tlo in _context.T_L_Outcome on ca.OutcomeID equals tlo.OutcomeID
join lveh in _context.T_LeadVendorEmailHeader on co.LeadVendorEmailID equals lveh.LeadVendorEmailID
where co.CallOutcomeID == _callOutcomeID && cn.NeedID == ca.NeedID
select new {
co.MollyMaidLeadActionID,
co.LeadAction,
tln.Need,
tlo.Outcome,
tlnf.FieldName,
cn.Visible,
cn.ValueData,
lveh.LeadVendorEmailID,
lveh.CallbackOn
}).ToList();
var _callCount = from co in _context.T_MollyMaidCallOutcome
join lveh in _context.T_LeadVendorEmailHeader on co.LeadVendorEmailID equals lveh.LeadVendorEmailID
where co.LeadVendorEmailID == _leadVendorEmailID
select new { co, lveh };
int _count = _callCount.ToList().Count();
LeadAction leadAction = new LeadAction();
leadAction.ActionDate = DateTime.Now;
leadAction.ActionType = ACTION_TYPE_CALL_ATTEMPT;
switch (_outcomeID)
{
case 36: // Sale
leadAction.Notes = "Call Attempt " + _count + ": Scheduled Appointment for " +
(_call.Any(a => a.FieldName.Equals("AppointmentDateAndTime") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call // if appointment found
.Where(a => a.FieldName.Equals("AppointmentDateAndTime") && a.Visible).Single().ValueData.ToString()
: "<Appointment not found>");
leadAction.ActionType =
(_call.FirstOrDefault().Need.Contains("Estimate"))
? ACTION_TYPE_ESTIMATE_BOOKED // if Estimate is found
: ACTION_TYPE_ONE_TIME_CLEAN_BOOKED; // else, must be One Time Clean
break;
case 37: // No Sale
leadAction.Notes = "Call Attempt " + _count + ": No appointment scheduled - " +
(_call.Any(a => a.FieldName.Equals("DetailedOutcome") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call // if detailed outcome found
.Where(a => a.FieldName.Equals("DetailedOutcome") && a.Visible).Single().ValueData.ToString()
: "<Detailed Outcome not found>");
break;
case 39: // Not Answered
leadAction.Notes = "Call Attempt " + _count + ": Not Answered";
break;
case 40: // Not In Service/Wrong Number
leadAction.Notes = "Call Attempt " + _count + ": Not In Service/Wrong Number";
break;
case 42: // LeftMessage
leadAction.ActionType = ACTION_TYPE_LEFT_MESSAGE;
leadAction.Notes = "Call Attempt " + _count + ": Left Message";
break;
case 46: // Scheduled Callback
leadAction.Notes = "Call Attempt " + _count + ": Scheduled Callback for " +
(_call.FirstOrDefault().CallbackOn.HasValue
? "Unknown"
: _call.FirstOrDefault().CallbackOn.ToString());
break;
default:
leadAction.Notes = "Call Attempt " + _count + ": Unknown Outcome";
break;
}
Outcome outcome = new Outcome();
outcome.NeedType = _call.FirstOrDefault().Need.ToString();
outcome.CallOutcome = _call.FirstOrDefault().Outcome.ToString();
try
{
outcome.CallOutcome = _call.FirstOrDefault().Outcome.ToString();
// ternary check for null
outcome.DetailedCallOutcome = _call.Any(a => a.FieldName.Equals("DetailedOutcome") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call.Where(a => a.FieldName.Equals("DetailedOutcome") && a.Visible).Single().ValueData.ToString()
: "<Detailed Outcome not found>"; // if null check is false
// ternary check for null
outcome.AdditionalNotes = _call.Any(a => a.FieldName.Equals("OtherInfo") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call.Where(a => a.FieldName.Equals("OtherInfo") && a.Visible).Single().ValueData.ToString()
: "<Additional Notes not found>";
// _los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitNotFinalOutcome: " + outcome.DetailedCallOutcome + " :: " + outcome.AdditionalNotes);
}
catch (Exception e)
{
_los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitNotFinalOutcome: " + e.Message);
}
leadAction.Outcome = outcome;
leadActionResult = client.SubmitLeadAction(_mollyMaidLeadID, leadAction);
// _los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitNotFinalOutcome: leadActionResult = " + leadActionResult);
return leadActionResult;
}
private static int? SubmitOutcomeFromNewCall(CallOutcomeSubmission _los,
CallOutcomeContext _context,
int _callOutcomeID,
int? _outcomeID)
{
// _los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitOutcomeFromNewCall: Entered method");
var _call = (from co in _context.T_MollyMaidCallOutcome
join ca in _context.T_Call on co.CallID equals ca.CallID
join cn in _context.T_CallNeed on ca.CallID equals cn.CallID
// new { _callID = ca.CallID, _needID = ca.NeedID } equals
// new { _callID = cn.CallID, _needID = cn.NeedID }
join cp in _context.T_Company on ca.CompanyID equals cp.CompanyID
join tln in _context.T_L_Need on ca.NeedID equals tln.NeedID
join tlo in _context.T_L_Outcome on ca.OutcomeID equals tlo.OutcomeID
join tlnf in _context.T_L_NeedField on cn.NeedFieldID equals tlnf.NeedFieldID
where co.CallOutcomeID == _callOutcomeID && cn.NeedID == ca.NeedID
select new
{
co.MollyMaidLeadActionID,
co.LeadAction,
ca.NeedID,
cp.FranchiseID,
tln.Need,
tlo.Outcome,
tlnf.FieldName,
cn.Visible,
cn.ValueData
}).ToList();
Lead _lead = new Lead();
_lead.FranNum = int.Parse(_call.FirstOrDefault().FranchiseID);
LeadAction leadAction = new LeadAction();
leadAction.ActionDate = DateTime.Now;
leadAction.ActionType = ACTION_TYPE_CALL_ATTEMPT;
switch (_outcomeID)
{
case 36: // Sale
leadAction.Notes = "New Inbound Call: Scheduled Appointment for " +
(_call.Any(a => a.FieldName.Equals("AppointmentDateAndTime") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call.Where(a => a.FieldName.Equals("AppointmentDateAndTime") && a.Visible).Single().ValueData.ToString()
: "<Appointment data not found>"); // if null check is false, set to empty string;
break;
case 37: // No Sale
leadAction.Notes = "New Inbound Call: No appointment scheduled - " +
(_call.Any(a => a.FieldName.Equals("DetailedOutcome") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call.Where(a => a.FieldName.Equals("DetailedOutcome") && a.Visible).Single().ValueData.ToString()
: "<Detailed Outcome data not found>"); // if null check is false, set to empty string;
break;
default:
leadAction.Notes = "New Inbound Call: Unknown Outcome";
break;
}
// set up the lead detail
LeadDetail _detail = new LeadDetail();
_detail.LeadDate = DateTime.Now;
string[] _nameParts = _call.Any(a => a.FieldName.Equals("Name") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.Single(a => a.FieldName.Equals("Name") && a.Visible).ValueData.ToString().Split(' ')
: new string[]{"<First Name not found>", "<Last name not found>"};
_detail.FirstName = String.IsNullOrEmpty(_nameParts[0])
? "<First Name not found>"
: _nameParts[0];
// put any remaining _nameParts into LastName field
for (int i = 1; i < _nameParts.Length; i++)
{
_detail.LastName += _nameParts[i] + " ";
}
if (String.IsNullOrEmpty(_detail.LastName))
{
_detail.LastName = "<Last Name not found>";
}
else
{
_detail.LastName.Trim();
}
_detail.Address1 = _call.Any(a => a.FieldName.Equals("Address") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("Address") && a.Visible).ValueData.ToString() : "Value not found";
_detail.City = _call.Any(a => a.FieldName.Equals("City") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("City") && a.Visible).ValueData.ToString() : "Value not found";
_detail.State = _call.Any(a => a.FieldName.Equals("State") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("State") && a.Visible).ValueData.ToString() : "Value not found";
_detail.Zip = _call.Any(a => a.FieldName.Equals("ZipCode") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("ZipCode") && a.Visible).ValueData.ToString() : "Value not found";
_detail.Phone1 = _call.Any(a => a.FieldName.Equals("Phone") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("Phone") && a.Visible).ValueData.ToString() : "Value not found";
_detail.Email = _call.Any(a => a.FieldName.Equals("Email") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("Email") && a.Visible).ValueData.ToString() : "Value not found";
_detail.Frequency = _call.Any(a => a.FieldName.Equals("ServiceFrequency") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
ConvertServiceFrequency(_call.FirstOrDefault(a => a.FieldName.Equals("ServiceFrequency") && a.Visible).ValueData.ToString(),
_call.FirstOrDefault().Need.ToString())
: ConvertServiceFrequency("", _call.FirstOrDefault().Need.ToString());
_detail.SquareFeet = _call.Any(a => a.FieldName.Equals("SquareFootage") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("SquareFootage") && a.Visible).ValueData.ToString() : "Value not found"; ;
string[] _roomParts = _call.Any(a => a.FieldName.Equals("BedroomsBathroom") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("BedroomsBathroom") && a.Visible).ValueData.ToString().Split('/') :
"Value not found/Value Not Found".Split('/');
_detail.Bedrooms = _roomParts[0];
_detail.Bathrooms = _roomParts[1];
_detail.Pets = _call.Any(a => a.FieldName.Equals("Pets") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("Pets") && a.Visible).ValueData.ToString() : "Value not found";
_detail.LeadSource = "Other";
_detail.LeadStatus = "New Lead";
_detail.NextAction = "Initial Contact";
_detail.Comments = _call.Any(a => a.FieldName.Equals("OtherInfo") && a.Visible && !String.IsNullOrEmpty(a.ValueData)) ?
_call.FirstOrDefault(a => a.FieldName.Equals("OtherInfo") && a.Visible).ValueData.ToString() : "";
_detail.Phone1Type = "Home";
_lead.LeadDetails = _detail;
Outcome outcome = new Outcome();
outcome.NeedType = _call.FirstOrDefault().Need.ToString();
outcome.CallOutcome = _call.FirstOrDefault().Outcome.ToString();
try
{
outcome.CallOutcome = _call.FirstOrDefault().Outcome.ToString();
// ternary check for null
outcome.DetailedCallOutcome = _call.Any(a => a.FieldName.Equals("DetailedOutcome") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call // if value is not null
.Where(a => a.FieldName.Equals("DetailedOutcome") && a.Visible)
.Single().ValueData.ToString()
: ""; // if value is null, set to empty string
// ternary check for null
outcome.AdditionalNotes = _call.Any(a => a.FieldName.Equals("OtherInfo") && a.Visible && !String.IsNullOrEmpty(a.ValueData))
? _call // if value is not null
.Where(a => a.FieldName.Equals("OtherInfo") && a.Visible)
.Single().ValueData.ToString()
: ""; // if value is null, set to empty string
// _los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitFinalOutcome: " + outcome.DetailedCallOutcome + " :: " + outcome.AdditionalNotes);
}
catch (Exception e)
{
_los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitFinalOutcome: " + e.Message);
}
leadAction.Outcome = outcome;
_lead.LeadAction = leadAction;
leadActionResult = client.SubmitLead(_lead);
_los.eventLog.WriteEntry("CallOutcomeSubmission.SubmitFinalOutcome: leadActionResult = " + leadActionResult);
return leadActionResult;
}
private static void OnTimedEvent(object source, ElapsedEventArgs e)
{
CallOutcomeSubmission los = new CallOutcomeSubmission();
client = connectToService();
// actionList = client.GetLookupList("ActionTypes");
submissionTimer.Enabled = false;
try
{
using (var context = new CallOutcomeContext())
{
string[] _testFranchiseIDs = { "1050", "1417", "1240", "2157", "1473", "2340", "2215", "2270", "2336", "2153", "9999" };
DateTime tenDaysAgo = DateTime.Now.AddHours(-240);
var queryLead = from co in context.T_MollyMaidCallOutcome
join ca in context.T_Call on co.CallID equals ca.CallID
join cp in context.T_Company on ca.CompanyID equals cp.CompanyID
join lv in context.T_LeadVendorEmailHeader on co.LeadVendorEmailID equals lv.LeadVendorEmailID into oj
from sublv in oj.DefaultIfEmpty()
where co.EnteredOn > tenDaysAgo && co.MollyMaidLeadActionID == null
&& _testFranchiseIDs.Contains(cp.FranchiseID) // remove this line to send info for all franchises
select new
{
co.CallOutcomeID,
co.CallID,
co.LeadVendorEmailID,
MollyMaidLeadID = (sublv == null ? String.Empty : sublv.email_text),
ca.OutcomeID,
cp.FranchiseID,
co.MollyMaidLeadActionID,
co.LeadAction,
co.ProcessedOn
};
// if any results found for query attempt to send result to Molly Maid
if (queryLead.Any())
{
foreach (var call in queryLead.ToList())
{
// if the franchsie exists on Molly Maid database
if (client.FranchiseExists(int.Parse(call.FranchiseID)))
{
los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent: Call ID " + call.CallID + " found with result of " + call.OutcomeID);
// if LeadVendorEmailID found then process as lead
if (call.LeadVendorEmailID.Value > 0)
{
// Get the specific call for updating
var _leadCall = context.T_MollyMaidCallOutcome.Find(call.CallOutcomeID);
_leadCall.MollyMaidLeadActionID = SubmitOutcomeFromLead(los, context, call.CallOutcomeID, call.OutcomeID,
Convert.ToInt32(call.LeadVendorEmailID), int.Parse(call.MollyMaidLeadID));
_leadCall.LeadAction = ACTION_TYPE_CALL_ATTEMPT;
_leadCall.ProcessedOn = DateTime.Now;
}
// if LeadvendorEmailID = -1 then this is a inbound call
else if (call.LeadVendorEmailID.Value == -1)
{
// Get the specific call for updating
var _leadCall = context.T_MollyMaidCallOutcome.Find(call.CallOutcomeID);
_leadCall.MollyMaidLeadActionID = SubmitOutcomeFromNewCall(los, context, call.CallOutcomeID, call.OutcomeID);
_leadCall.LeadAction = ACTION_TYPE_CALL_ATTEMPT;
_leadCall.ProcessedOn = DateTime.Now;
}
// if LeadVendorEmailID is null or 0 then something screwed up
else
{
los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent: Call with OutcomeID " + call.OutcomeID.ToString() + ", not processed correctly");
} // end switch
}
// if no franchsie found
else
{
los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent: No franchise found with franchise ID " + call.FranchiseID);
}
// Save any changes currently on context
context.SaveChanges();
} // end foreach
}
// if no results found from query write system log stating such
else
{
// los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent: No new entries found");
}
} // end using
client.Close();
}
catch (System.TimeoutException exception)
{
los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent:" + exception.ToString());
client.Abort();
}
catch (System.ServiceModel.CommunicationException exception)
{
los.eventLog.WriteEntry("CallOutcomeSubmission.OnTimedEvent:" + exception.ToString());
client.Abort();
}
finally
{
submissionTimer.Enabled = true;
}
}