public InteractionCredentials ReSetCredentials(string AgentID = "", string password = "", string location = "", string queue = "0", string AgentName = "Guest")
{
// This is a simple implementation of the credentials provider.
// Here, we're using the current user credentials but credentials could
// come from any source, custom fields, objects or a UI prompt.
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = new StaffAccountInfo();
staffAccount.Name = AgentName;
staffAccount.AgentID = IntTryPrase(AgentID);
staffAccount.Password = password;
staffAccount.Extension = IntTryPrase(location);
staffAccount.Queue = IntTryPrase(queue);
objectProvider.UpdateStaffAccountInformation(staffAccount);
return(new InteractionCredentials
{
AgentCredentials = new SwitchCredentials
{
Id = staffAccount.AgentID.ToString(),
Name = staffAccount.Name,
Password = staffAccount.Password,
AgentID = staffAccount.AgentID,
Extension = staffAccount.Extension,
Queue = staffAccount.Queue
},
LocationInfo = new LocationInfo
{
ComputerName = location,
DeviceAddress = location
}
});
}
public InteractionCredentials GetCredentials()
{
// This is a simple implementation of the credentials provider.
// Here, we're using the current user credentials but credentials could
// come from any source, custom fields, objects or a UI prompt.
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = objectProvider.GetStaffAccountInformation(_context.AccountId);
return(new InteractionCredentials {
AgentCredentials = new SwitchCredentials {
Id = _context.AccountId.ToString(),
Name = staffAccount.Name,
Password = staffAccount.Password,
AgentID = staffAccount.AgentID,
Extension = staffAccount.Extension,
Queue = staffAccount.Queue
},
LocationInfo = new LocationInfo {
ComputerName = staffAccount.Extension.ToString(),
DeviceAddress = staffAccount.Extension.ToString()
}
//LocationInfo = new LocationInfo {
// ComputerName = Environment.MachineName,
// DeviceAddress = string.Format("{0}{1}{2}", _context.InterfaceId, _context.ProfileId, _context.AccountId)
//}
});
}
internal StaffAccountInfo GetStaffAccountInformation(int id)
{
var request = new QueryCSVRequest(getClientInfoHeader(),
string.Format(@"SELECT DisplayName, CustomFields.Oracle_Cti.acd_id, CustomFields.Oracle_Cti.acd_password, CustomFields.c.AgentID, CustomFields.c.Password, CustomFields.c.Extension,CustomFields.c.Queue FROM Account WHERE id= {0}", id), 1, ",", false, true);
var rightNowChannel = getChannel();
var result = rightNowChannel.QueryCSV(request);
var staffAccount = new StaffAccountInfo();
if (result.CSVTableSet != null && result.CSVTableSet.CSVTables.Length > 0 && result.CSVTableSet.CSVTables[0].Rows.Length > 0)
{
var resultRow = result.CSVTableSet.CSVTables[0].Rows[0].Split(',');
staffAccount.Name = resultRow[0];
staffAccount.AcdId = resultRow[1];
staffAccount.AcdPassword = resultRow[1];
int val;
int.TryParse(resultRow[3], out val);
staffAccount.AgentID = val;
staffAccount.Password = resultRow[4];
int.TryParse(resultRow[5], out val);
staffAccount.Extension = val;
int.TryParse(resultRow[6], out val);
staffAccount.Queue = val;
}
return(staffAccount);
}
internal void UpdateStaffAccountInformation(StaffAccountInfo staffActInfo)
{
try
{
Logger.Logger.Log.Debug("RightNowObjectProvider: Get User Account Details");
Account acobj = new Account();
acobj.ID = new ID()
{
id = Global.Context.AccountId, idSpecified = true
};
GenericObject genericObject = new GenericObject();
GenericObject genericObjectFinal = new GenericObject();
RNObjectType rnobj = new RNObjectType();
List <GenericField> genericFields = new List <GenericField>();
List <GenericField> genericField = new List <GenericField>();
//Convert.ToInt64(AgentID))
staffActInfo.Password = string.IsNullOrEmpty(staffActInfo.Password) ? " " : staffActInfo.Password;
genericFields.Add(createGenericField("AgentID", ItemsChoiceType.StringValue, staffActInfo.AgentID.ToString()));
genericFields.Add(createGenericField("password", ItemsChoiceType.StringValue, staffActInfo.Password));
genericFields.Add(createGenericField("Extension", ItemsChoiceType.StringValue, staffActInfo.Extension.ToString()));
genericFields.Add(createGenericField("Queue", ItemsChoiceType.IntegerValue, staffActInfo.Queue));
genericObject.GenericFields = genericFields.ToArray();
rnobj.TypeName = "AccountCustomFields";
genericObject.ObjectType = rnobj;
genericField.Add(createGenericField("c", ItemsChoiceType.ObjectValue, genericObject));
genericObjectFinal.GenericFields = genericField.ToArray();
genericObjectFinal.ObjectType = new RNObjectType()
{
TypeName = "AccountCustomFieldsc"
};
acobj.CustomFields = genericObjectFinal;
UpdateProcessingOptions cpo = new UpdateProcessingOptions();
cpo.SuppressExternalEvents = false;
cpo.SuppressRules = false;
UpdateRequest cre = new UpdateRequest(getClientInfoHeader(), new RNObject[] { acobj }, cpo);
UpdateResponse res = getChannel().Update(cre);
}
catch (Exception ex)
{
Logger.Logger.Log.Error("RightNowObjectProvider:", ex);
}
}
public void SetCredentials(string AgentID, string password, string location, string AgentName = "Guest")
{
var objectProvider = new RightNowObjectProvider(_context);
StaffAccountInfo staffAccount = new StaffAccountInfo();
}
