/// <summary>
/// Return the appropriate set of card actions based on the state and information in the ticket.
/// </summary>
/// <returns>Adaptive card actions.</returns>
protected virtual List <AdaptiveAction> BuildActions()
{
List <AdaptiveAction> actionsList = new List <AdaptiveAction>();
actionsList.Add(this.CreateChatWithUserAction());
actionsList.Add(new AdaptiveShowCardAction
{
Title = Resource.ChangeStatusButtonText,
Card = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
this.GetAdaptiveChoiceSetInput(),
},
Actions = new List <AdaptiveAction>
{
new AdaptiveSubmitAction
{
Data = new ChangeTicketStatusPayload {
TicketId = this.Ticket.TicketId
}
}
},
}
});
if (!string.IsNullOrEmpty(this.Ticket.KnowledgeBaseAnswer))
{
actionsList.Add(new AdaptiveShowCardAction
{
Title = Resource.ViewArticleButtonText,
Card = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(this.Ticket.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true,
}
},
},
});
}
return(actionsList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
//factList.Add(new AdaptiveFact
//{
// Title = Resource.StatusFactTitle,
// Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
//});
factList.Add(new AdaptiveFact
{
Title = Resource.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Resource.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Resource.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Resource.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
}
return(factList);
}
/// <summary>
/// Return the appropriate fact set based on the state and information in the ticket.
/// </summary>
/// <param name="localTimestamp">The current timestamp.</param>
/// <returns>The fact set showing the necessary details.</returns>
private List <AdaptiveFact> BuildFactSet(DateTimeOffset?localTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(this.Ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Resource.DescriptionFact,
Value = this.Ticket.Description,
});
}
if (!string.IsNullOrEmpty(this.Ticket.UserQuestion))
{
factList.Add(new AdaptiveFact
{
Title = Resource.QuestionAskedFactTitle,
Value = this.Ticket.UserQuestion
});
}
factList.Add(new AdaptiveFact
{
Title = Resource.StatusFactTitle,
Value = CardHelper.GetTicketDisplayStatusForSme(this.Ticket),
});
if (this.Ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Resource.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.Ticket.DateClosed.Value, localTimestamp),
});
}
return(factList);
}
/// <summary>
/// This method will construct the card for SME team which will have the
/// feedback details given by the user.
/// </summary>
/// <param name="data">user activity payload</param>
/// <param name="userDetails">User details.</param>
/// <returns>Sme facing feedback notification card.</returns>
public static Attachment GetCard(ShareFeedbackCardPayload data, TeamsChannelAccount userDetails)
{
// Constructing adaptive card that is sent to SME team.
AdaptiveCard smeFeedbackCard = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock()
{
Text = Resource.SMEFeedbackHeaderText,
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Medium,
},
new AdaptiveTextBlock()
{
Text = string.Format(Resource.FeedbackAlertText, userDetails.Name),
Wrap = true,
},
new AdaptiveTextBlock()
{
Text = Resource.RatingTitle,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
},
new AdaptiveTextBlock()
{
Text = GetRatingDisplayText(data.Rating),
Spacing = AdaptiveSpacing.None,
Wrap = true,
},
},
Actions = new List <AdaptiveAction>
{
new AdaptiveOpenUrlAction
{
Title = string.Format(Resource.ChatTextButton, userDetails.GivenName),
UrlString = $"https://teams.microsoft.com/l/chat/0/0?users={Uri.EscapeDataString(userDetails.UserPrincipalName)}"
}
}
};
// Description fact is available in the card only when user enters description text.
if (!string.IsNullOrWhiteSpace(data.Description))
{
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = Resource.DescriptionText,
Weight = AdaptiveTextWeight.Bolder,
Wrap = true,
});
smeFeedbackCard.Body.Add(new AdaptiveTextBlock()
{
Text = CardHelper.TruncateStringIfLonger(data.Description, CardHelper.DescriptionMaxDisplayLength),
Spacing = AdaptiveSpacing.None,
Wrap = true,
});
}
// Question asked fact and view article show card is available when feedback is on QnA Maker response.
if (!string.IsNullOrWhiteSpace(data.KnowledgeBaseAnswer) && !string.IsNullOrWhiteSpace(data.UserQuestion))
{
smeFeedbackCard.Body.Add(new AdaptiveFactSet
{
Facts = new List <AdaptiveFact>
{
new AdaptiveFact()
{
Title = Resource.QuestionAskedFactTitle,
Value = data.UserQuestion,
},
}
});
smeFeedbackCard.Actions.AddRange(new List <AdaptiveAction>
{
new AdaptiveShowCardAction
{
Title = Resource.ViewArticleButtonText,
Card = new AdaptiveCard("1.0")
{
Body = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = CardHelper.TruncateStringIfLonger(data.KnowledgeBaseAnswer, CardHelper.KnowledgeBaseAnswerMaxDisplayLength),
Wrap = true
}
}
}
}
});
}
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = smeFeedbackCard,
});
}
