public async Task StartAsync(IDialogContext context)
{
Logger.Info("StartAsync...");
var incoming = context.Activity as Activity;
var jsonText = JsonConvert.SerializeObject(incoming.ChannelData);
Logger.Info($"JsonText={jsonText}");
var channelData = JsonConvert.DeserializeObject <OCSBot.Shared.Models.DirectLineChannelData>(jsonText);
Logger.Info($"ChannelData.DirectLineBotID={channelData.DirectLineBotID}");
var storage = new AgentStatusStorage(ConfigurationHelper.GetString("BotStatusDBConnectionString"));
var localConversation = (await storage.FindMyConversationActivityAsync(channelData.UserID)).FirstOrDefault();
Logger.Info($"localConversation={localConversation}");
var resumptionCookie = UrlToken.Decode <ResumptionCookie>(localConversation.LocalActivity);
var localActivity = resumptionCookie.GetMessage();
var message = ((Activity)context.Activity).Text.Replace("reply:", "");
message = $"[{incoming.From.Name}]{message}";
var reply = localActivity.CreateReply(message);
Logger.Info($"reply={JsonConvert.SerializeObject(reply)}");
var localConnector = new ConnectorClient(new Uri(localActivity.ServiceUrl),
new MicrosoftAppCredentials(
ConfigurationHelper.GetString("MicrosoftAppId"),
ConfigurationHelper.GetString("MicrosoftAppPassword")),
true);
Microsoft.Bot.Connector.Conversations localConversations = new Microsoft.Bot.Connector.Conversations(localConnector);
localConversations.ReplyToActivity(reply);
Logger.Info("Done");
}
public async Task DispatchAsync(IDialogContext context, IAwaitable <Microsoft.Bot.Connector.IMessageActivity> item)
{
Microsoft.Bot.Connector.Activity activity = (Microsoft.Bot.Connector.Activity) await item;
Logger.Info($"message received from {activity.From.Name}/{activity.From.Id} : {JsonConvert.SerializeObject(activity)}");
Logger.Info($"message received to {activity.Recipient.Name}/{activity.Recipient.Id}");
var storage = new AgentStatusStorage(
ConfigurationHelper.GetString("BotStatusDBConnectionString"));
if (activity.From.Name.EndsWith("@ocsuser"))
{
//Messages from OCS User, when message from OCS User sent to this method, it has to be coming from DirectLine
AgentStatus agent = null;
//retrieve ChannelData which includes channelId for our conversation
//TODO:figure out a way that simplier
JObject o = (JObject)activity.ChannelData;
var os = JsonConvert.SerializeObject(o);
DirectLineChannelData channelData = JsonConvert.DeserializeObject <DirectLineChannelData>(os);
Logger.Info($"ChannelData = {channelData}");
//ConversationStatus conversation = null;
Logger.Info($"RoundTrip = {channelData.RoundTrip}");
//first message send to agent, find an available agent
//TODO:the agent has been selected in OCS Bot, need to make it sync
// Instead of selecting another one here...
agent = (await storage.FindAvailableAgentsAsync()).FirstOrDefault();
var convRecord = (await storage.FindConversationActivityAsync(a => a.UserID == agent.Id)).FirstOrDefault();
convRecord.RemoteConversationID = channelData.ConversationId;
convRecord.RemoteBotId = activity.From.Id;//remote user id actually...
convRecord.RemoteActivity = UrlToken.Encode <ResumptionCookie>(
new ResumptionCookie((Microsoft.Bot.Connector.Activity)activity));
convRecord.RemoteUserId = channelData.UserID;
convRecord.RemoteUserName = channelData.UserName;
await storage.UpdateConversationActivityAsync(convRecord);
Logger.Info($"agent:{agent}");
if (!agent.IsLoggedIn)
{
//Agent somehow is occupied (logout?)
Logger.Info("Agent is occupied");
var reply = activity.CreateReply($"Agent is occupied");
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(reply);
}
else
{
//Agnet is available to answer questions, send message to agent
Logger.Info("Sending to conversation...");
//TODO:Need to check if current agent is this user
//agent.IsOccupied = true;
//await storage.UpdateAgentStatusAsync(agent);
//First retrieve last conversaion if exists
//resumptionCookie = UrlToken.Decode<ResumptionCookie>(conversation.AgentResumptionCookie);
var localResumptionCookie = UrlToken.Decode <ResumptionCookie>(convRecord.LocalActivity);
Logger.Info($"AgentBot::LocalResumptionCookie:{localResumptionCookie}");
var localActivity = localResumptionCookie.GetMessage();
var localReply = localActivity.CreateReply($"[{activity.From.Name}]{activity.Text}");
var localConnector = new ConnectorClient(new Uri(localActivity.ServiceUrl),
new MicrosoftAppCredentials(
ConfigurationHelper.GetString("MicrosoftAppId"),
ConfigurationHelper.GetString("MicrosoftAppPassword")),
true);
Microsoft.Bot.Connector.Conversations localConversation = new Microsoft.Bot.Connector.Conversations(localConnector);
localConversation.ReplyToActivity(localReply);
Logger.Info("done");
return;
}
}
else
{
resumptionCookie = new ResumptionCookie(await item);
await MessageReceivedAsync(context, item);
}
}
